Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
I received your voicemail from last week A customer who was on a payment plan surprised us and is able to pay their balance in full way ahead of time If you would like to forward to Granke's that I will have a refund check in the mail to them on the day of Saturday November 7th, that would be great! Then this issue can be resolved and we can be back in good standingThanks! ***
Mr*** hired us to clean his existing patio, which was in a state of disrepair and in all reality should have been replaced instead of just cleaned Our crew cleaned the patio, but were unable to apply the poly sand due to the weather, it was to rain Mr*** stated that the moss on
the side of the steps did not come as clean as he wanted so on the day our crews went back to his place to apply the poly sand onto the patio, they re-cleaned the side of the steps More poly sand was applied than originally estimated due to there being a hole or sunken area under patio Mr*** claims when it rains sand comes up onto his patio now through the cracksWe were going to send our crew out to look at it and Mr*** refused to let our crew look at it We cannot fix a problem if he refuses to allow our crew to see what the issue is As for the estimated quote, Mrs*** was given a price range it could be, Mr*** just choose to listen to the lower end of the price range instead of the higher end Mr*** was already offered a labor reduction, so we are not sure as to why he is filing this complaint stating what he is and to re-cap we were going to send our crew out to look at the problem and he REFUSED to let them come look at it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Apple Valley in February received our money to do a project in the early spring around jobs new construction on a hill. They were to wait until our excavator smoothed out and filled low spots before they would do the work in April. They wanted a weeks notice so they could come out and advise our excavator on what should be done to prepare the site for pavers for the shower, patio and walkway from the drive to the porch. Due to the wet spring everyone got pushed back including Appel Valley. When we got a date we shared that with a weeks notice for Apple Valley and they were unable to comply by coming out due to rain delays and work backing up for them. They asked the excavator to change his date to another but he was unable due to his work conflicts building up.[redacted] sent recommendations as to what he needed to have done so his work could be done easier. I read [redacted]'s email to the excavator and he did what he could with the instructions that were given to him. They were notified of the completion and we asked to get a date set for them to come out and start doing the job. With long delays between communications and excuses why we were not immediately put on the work list. They told us that there were jobs from last fall that had to come first. Just because we prepaid money did not mean we were to come first in getting our job completed. They had to go with first come first serve. When we were not home they came to the job site unannounced and talked with our neighbor about how dangerous it was for his workers. By July we were still waiting to get someone out here to explain what needed to be done for them to do the work around the house. We offered to meet there but preferred to have them come here to explain what needed to prepare the site better. We wanted the job to be done by the end of July.Having not heard from them through texts and emails I requested to have them send our money back in August with in 5 business days. They finally answered but it would take them 6-8 weeks to send us our money. I responded back to them that I would give them 4 weeks but would need the money for another construction project starting and please pays us by September 12, 2015. No response from them. That is why we contacted the Revdex.com.
Regards,
[redacted]
The customer built a new home late last year, which required finished grading to be done early this spring by their excavator. We were ready to do their landscaping late March / early April, however, they were not ready for us because their excavator had not been there yet. They were to...
notify us when the excavator was going to be there. They notified us on May 13, 2015 via email that their excavator would be there next week - no day or time was given. The next we heard from them was a phone message on May 26, 2015 that their excavator would be there on Tuesday June 2, 2015 and we could come up and meet with him. It is over an hour drive for our company one way to their place. We informed them that the date the excavator was going to be there would not work with us due to our schedule already being booked solidly thru June 17th at that point (since April-June are our busiest months of the season and our days are generally booked solidly from 6am-9pm seven days a week) and we would not be able to break away that long from the current job we were on to meet with the excavator that day. We mentioned, however, we could break away on Thursday June 4, 2015 to meet briefly with him as we were scheduled to be at a job site near their area that morning anyway. They said that would not work for the excavator and he would just go ahead and excavate without meetingwith us. We then received an email from the customer late on Tuesday June 2, 2015 telling us that the excavation would be completed tomorrow (Wednesday) and asked if we were still planning on coming up there Thursday am (to do their job). We had never stated that we were going to START their job that Thursday, only that we would have been able to meet with the excavator that day rather than Tuesday the 2nd.We are generally booked up several months in advance and the customer expected us to drop all of the other customers who were booked since they were not ready when they were supposed to be. They wanted us to drop everyone else on a days notice to do their job now because they were ready now. We were able to do some adjustments with our construction schedule and were planning on starting their job on June 22nd / 23rd unless the rain delayed us. The customer relayed some disappointment, thinking they should have been higher up on "the docket" (as they worded it) since they pre-paid. They had been scheduled for earlier in spring and they were not ready, which is no fault of ours. Pre-paying for a job in advance does not mean that you can push other scheduled jobs aside when you are finally ready to have your job done. What the pre-pay promo offered was a huge discount on the project from the overall price. It did not provide any special precedence over other jobs that had been booked before them and due to the fact that the site was not ready when we were available to install their job, we had to fit them in the schedule where we could. We did a site inspection on Friday, June 12, 2015 and were appalled at what the excavator had done. Their excavator had changed the entire scope of the proposed project area which we had bid, in fact, it was altered so much that the job site required a whole redesign because of how unsafe the job site had become after the excavation. First there was the issue oftheir excavator altering a side path (that did not need to be altered). He excavated away the support side wall that was holding the path up from a shear drop off down to a lake. With this side wall missing there was no support for the pathway, it might hold light duty equipment like a mower or possibly a gator, but would not support the weight of a heavy tractor or skid steer, especially if it was hauling product. It was only a matter of a few times driving up and down on this unsupported pathway before it gave out, becoming extremely unsafe and someone would get severely hurt rolling down the steep embankment. Secondly their excavator, for some reason or another (which we cannot figure out), created an incredibly steep slope immediately in front of the proposed new patio area severely close to where there were existing sonotubes for their pre-existing raised wooden deck posts. With this steep slope a patio could not be installed underneath this raised wooden deck because there would be no support on the slope side without putting in an extensive block retaining wall or concrete wall there to hold up and support soil and base for the patio and existing sonotube area. Previously there had been a gentle slope of settled soil which did not need to be disturbed. This section on the slope side of the patio did not need to be excavated at all. Again, we are not sure why this was done. Our recommendation for this newly excavated site was to let the soil settle again over summer and do the project next spring because whatever was put in place there now, whether a wall, patio etc the soil was going to settle and cause shifting / settling issues. If that happens then the support for the new patio and existing wood deck sonotubes would be in jeopardy. The customer was supposed to get back to us with what they wanted to do. They did not specify what they wanted to do, whether the excavator would fix it, they would let it settle and them do a wall etc. We had informed them that we could do their front pathway yet since that area was not disturbed. Again, there was no indication on what they wanted to do. They requested via email August 14, 2015 that they wanted a refund, which we stated that we would refund and gave them the timeframe of when to expect their refund. Our refund policy for cancelled projects has remained constant and unchanged since the year we began landscape construction projects. This policy is generally standard throughout the landscape construction industry.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank-you for sending their response. It’s a shame it had to take them 9 months, us having to file a complaint with Revdex.com, time and cost associated with writing and sending them a registered letter and seeking legal advice to get our $5,500.00 back! Very disappointed with them! I will let you know if we do get our check in the mail. Thank-you Stacy for helping us. We really appreciate it.
Regards,
[redacted]
I received your voicemail from last week. A customer who was on a payment plan surprised us and is able to pay their balance in full way ahead of time.
If you would like to forward to Granke's that I will have a refund check in the mail to them on the day of Saturday November 7th, that would be great! Then this issue can be resolved and we can be back in good standing.
Thanks!
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
I received your voicemail from last week A customer who was on a payment plan surprised us and is able to pay their balance in full way ahead of time If you would like to forward to Granke's that I will have a refund check in the mail to them on the day of Saturday November 7th, that would be great! Then this issue can be resolved and we can be back in good standingThanks! ***
Mr*** hired us to clean his existing patio, which was in a state of disrepair and in all reality should have been replaced instead of just cleaned Our crew cleaned the patio, but were unable to apply the poly sand due to the weather, it was to rain Mr*** stated that the moss on
the side of the steps did not come as clean as he wanted so on the day our crews went back to his place to apply the poly sand onto the patio, they re-cleaned the side of the steps More poly sand was applied than originally estimated due to there being a hole or sunken area under patio Mr*** claims when it rains sand comes up onto his patio now through the cracksWe were going to send our crew out to look at it and Mr*** refused to let our crew look at it We cannot fix a problem if he refuses to allow our crew to see what the issue is As for the estimated quote, Mrs*** was given a price range it could be, Mr*** just choose to listen to the lower end of the price range instead of the higher end Mr*** was already offered a labor reduction, so we are not sure as to why he is filing this complaint stating what he is and to re-cap we were going to send our crew out to look at the problem and he REFUSED to let them come look at it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Apple Valley in February received our money to do a project in the early spring around jobs new construction on a hill. They were to wait until our excavator smoothed out and filled low spots before they would do the work in April. They wanted a weeks notice so they could come out and advise our excavator on what should be done to prepare the site for pavers for the shower, patio and walkway from the drive to the porch. Due to the wet spring everyone got pushed back including Appel Valley. When we got a date we shared that with a weeks notice for Apple Valley and they were unable to comply by coming out due to rain delays and work backing up for them. They asked the excavator to change his date to another but he was unable due to his work conflicts building up.[redacted] sent recommendations as to what he needed to have done so his work could be done easier. I read [redacted]'s email to the excavator and he did what he could with the instructions that were given to him. They were notified of the completion and we asked to get a date set for them to come out and start doing the job. With long delays between communications and excuses why we were not immediately put on the work list. They told us that there were jobs from last fall that had to come first. Just because we prepaid money did not mean we were to come first in getting our job completed. They had to go with first come first serve. When we were not home they came to the job site unannounced and talked with our neighbor about how dangerous it was for his workers. By July we were still waiting to get someone out here to explain what needed to be done for them to do the work around the house. We offered to meet there but preferred to have them come here to explain what needed to prepare the site better. We wanted the job to be done by the end of July.Having not heard from them through texts and emails I requested to have them send our money back in August with in 5 business days. They finally answered but it would take them 6-8 weeks to send us our money. I responded back to them that I would give them 4 weeks but would need the money for another construction project starting and please pays us by September 12, 2015. No response from them. That is why we contacted the Revdex.com.
Regards,
[redacted]
The customer built a new home late last year, which required finished grading to be done early this spring by their excavator. We were ready to do their landscaping late March / early April, however, they were not ready for us because their excavator had not been there yet. They were to...
notify us when the excavator was going to be there. They notified us on May 13, 2015 via email that their excavator would be there next week - no day or time was given. The next we heard from them was a phone message on May 26, 2015 that their excavator would be there on Tuesday June 2, 2015 and we could come up and meet with him. It is over an hour drive for our company one way to their place. We informed them that the date the excavator was going to be there would not work with us due to our schedule already being booked solidly thru June 17th at that point (since April-June are our busiest months of the season and our days are generally booked solidly from 6am-9pm seven days a week) and we would not be able to break away that long from the current job we were on to meet with the excavator that day. We mentioned, however, we could break away on Thursday June 4, 2015 to meet briefly with him as we were scheduled to be at a job site near their area that morning anyway. They said that would not work for the excavator and he would just go ahead and excavate without meetingwith us. We then received an email from the customer late on Tuesday June 2, 2015 telling us that the excavation would be completed tomorrow (Wednesday) and asked if we were still planning on coming up there Thursday am (to do their job). We had never stated that we were going to START their job that Thursday, only that we would have been able to meet with the excavator that day rather than Tuesday the 2nd.We are generally booked up several months in advance and the customer expected us to drop all of the other customers who were booked since they were not ready when they were supposed to be. They wanted us to drop everyone else on a days notice to do their job now because they were ready now. We were able to do some adjustments with our construction schedule and were planning on starting their job on June 22nd / 23rd unless the rain delayed us. The customer relayed some disappointment, thinking they should have been higher up on "the docket" (as they worded it) since they pre-paid. They had been scheduled for earlier in spring and they were not ready, which is no fault of ours. Pre-paying for a job in advance does not mean that you can push other scheduled jobs aside when you are finally ready to have your job done. What the pre-pay promo offered was a huge discount on the project from the overall price. It did not provide any special precedence over other jobs that had been booked before them and due to the fact that the site was not ready when we were available to install their job, we had to fit them in the schedule where we could. We did a site inspection on Friday, June 12, 2015 and were appalled at what the excavator had done. Their excavator had changed the entire scope of the proposed project area which we had bid, in fact, it was altered so much that the job site required a whole redesign because of how unsafe the job site had become after the excavation. First there was the issue oftheir excavator altering a side path (that did not need to be altered). He excavated away the support side wall that was holding the path up from a shear drop off down to a lake. With this side wall missing there was no support for the pathway, it might hold light duty equipment like a mower or possibly a gator, but would not support the weight of a heavy tractor or skid steer, especially if it was hauling product. It was only a matter of a few times driving up and down on this unsupported pathway before it gave out, becoming extremely unsafe and someone would get severely hurt rolling down the steep embankment. Secondly their excavator, for some reason or another (which we cannot figure out), created an incredibly steep slope immediately in front of the proposed new patio area severely close to where there were existing sonotubes for their pre-existing raised wooden deck posts. With this steep slope a patio could not be installed underneath this raised wooden deck because there would be no support on the slope side without putting in an extensive block retaining wall or concrete wall there to hold up and support soil and base for the patio and existing sonotube area. Previously there had been a gentle slope of settled soil which did not need to be disturbed. This section on the slope side of the patio did not need to be excavated at all. Again, we are not sure why this was done. Our recommendation for this newly excavated site was to let the soil settle again over summer and do the project next spring because whatever was put in place there now, whether a wall, patio etc the soil was going to settle and cause shifting / settling issues. If that happens then the support for the new patio and existing wood deck sonotubes would be in jeopardy. The customer was supposed to get back to us with what they wanted to do. They did not specify what they wanted to do, whether the excavator would fix it, they would let it settle and them do a wall etc. We had informed them that we could do their front pathway yet since that area was not disturbed. Again, there was no indication on what they wanted to do. They requested via email August 14, 2015 that they wanted a refund, which we stated that we would refund and gave them the timeframe of when to expect their refund. Our refund policy for cancelled projects has remained constant and unchanged since the year we began landscape construction projects. This policy is generally standard throughout the landscape construction industry.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank-you for sending their response. It’s a shame it had to take them 9 months, us having to file a complaint with Revdex.com, time and cost associated with writing and sending them a registered letter and seeking legal advice to get our $5,500.00 back! Very disappointed with them! I will let you know if we do get our check in the mail. Thank-you Stacy for helping us. We really appreciate it.
Regards,
[redacted]
I received your voicemail from last week. A customer who was on a payment plan surprised us and is able to pay their balance in full way ahead of time.
If you would like to forward to Granke's that I will have a refund check in the mail to them on the day of Saturday November 7th, that would be great! Then this issue can be resolved and we can be back in good standing.
Thanks!
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] [redacted]