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I received a msgapprox PM this afternoon from SolarCo’s Vice President [redacted] today as a result of a phone call from the CSLB to them she said that they had not invoiced us for any charges and the contract had been cancelledactually she said she had not been forwarded the letter of cancellation we sent via certified registered mail/return receipt -I only stated to her that we received the return on the receipt request signed by the local Elk Grove office and the salesperson left me that voicemail the following morning concerning the letter which verified someone at that office saw the letter but did not inform the company executives to include Ms [redacted] and/or the owner Mr [redacted] we are glad the issue is resolved and over and I thanked Ms [redacted] for her message to me ..if you would like-I can forward that message to you for your files as a matter of closure? I thank you and everyone at the Revdex.com office for all your efforts in helping us to resolve the issuePlease notify me if there is anything else to conclude your part of the complaintSincerely, [redacted]

Aug 2015Hello ***,there was not enough room on the Revdex.com complaint block- I wanted you and the Revdex.com to have this substantiation below in para #Thank you for taking my call on Friday afternoonI discovered from The Sac County Permit Division on Old Placerville Rd-there were NO permits taken out by SolarCo for the solar system installation at our residence – We had paid no fees to them –it wouldn’t have been worth their time to proceed with a permit payment without funding from the loan.Below is an abbreviated summary of the timeline of events:2.If they balk that we let an inordinate amount of time to transpire and then decided to cancmoved in good faith to initially work with them: it was days on their part for their loan process-Jun SignedJul Loan required docs were sent to SolarCoJul 15,Thur loan docs first available to us– disturbed by high interest rate-researched moreJul 15,Mon informed finance mgr at SolarCo-Mon-did not want the loan –said to them looking for other lendersJul emailed SolarCo-STOP any actions on the installation; time 10:33pmJul emailed the salesperson, [redacted] , responsible to cancel; time 2:40pmSame date ..during phone call from the salesperson threatening to charge us 10%/$to cancel – we asked for time for a 2nd estimate to contrast and compare prices-salesperson agreed for the time Jul after second estimate - email to SolarCo Elk Grove office, addressed to deliver to the owner, Mr Adkins-CANCwould not talk to the salesperson-respectfully asked the owner to cancelJul voicemail from salesperson, [redacted] ; “I am the office manager-I advise you to call me”3.I've also attached their Neighborhood Advertising Program document-you will see we did not sign it-therefore, If we didn't sign, they were not authorized to perform step on the list to do the "Presite Appointment with our Engineer within 24-hrs"...after the way the salesperson talked to me on the phowould never promote SolarCo, and;after studying their costs for the system versus others, higher monthly payments, and total amortization - their $rebates were not impressive considering we would have paid them $additional above other competitors plus the "benefits" of this program are standard included package features from competitors-why buy solar from this company when the costs exceed any benefits and why threaten buyers? thank you very much for your assistance, ***Sincerely, [redacted] and [redacted]

On behalf of the SolarCo team, we do apologize for any inconvenience that this has causedLooking up homeowners information is not, nor will it ever be, apart of our companies practice and this canvasser will be reprimanded for going against our policyI will be sure to have your file removed from our call listThank you and enjoy your day

I have attached the documentation and letter that we have mailed to customer [redacted] We have retracted the late cancellation fee invoice and no balance is due to us at this timePlease confirm receipt of my email and advise when the complaint will be closed.Sincerely,*** [redacted] ***Future Energy SaversVP of Operations

In response to the complaint filed we would like to address the statements made by consumer: Charge of 10% cancellation fee, this is a standard California contact which clearly states in the paragraph above the consumers signatures there will be a fee charged for late cancellation It is again stated on the separate Notice of Right To Cancel form in larger print that consumers signatures appear on Neighborhood Advertising Program, this document clearly states that the consumer will receive a check in the amount of $when the installation is complete as part of our NAP This document was also signed by the consumer Roof Survey, the NAP document clearly states the presite appointment will be performed within to hours, this document was also signed by the consumer Our company does not use *** Earth to design our solar system installation, we perform each survey with a physical on site complete engineering survey Interest Rate, the interest rate is clearly stated on the Solar Electric System Worksheet, showing the down payment, term and interest rate, this document has the consumers signatures on it Our lending institution submitted, via different consumer emails, the original loan documents on 7/2/ and corrected loan documents reflecting the change order amount (signed by the consumer) on 7/9/and 7/15/ The loan documents were emailed to the consumer over the course of calendar days.We have several contractor/consumer emails showing the communication between both parties and I have also attached the documents that were signed by the consumers on 6/30/

10 Aug 2015Hello [redacted],there was not enough room on the Revdex.com complaint block- I wanted you and the Revdex.com to have this substantiation below in para #21. Thank you for taking my call on Friday afternoonI discovered from The Sac County Permit Division on Old Placerville Rd-there were NO...

permits taken out by SolarCo for the solar system installation at our residence  – We had paid no fees to them –it wouldn’t have been worth their time to proceed with a permit payment without funding from the loan.Below is an abbreviated summary of the timeline of events:2.If  they balk that we let an inordinate amount of time to transpire and then decided to cancel-we moved in  good faith to initially work with them: it was 14 days on their part for their loan process-30 Jun 15              Signed2 Jul 15                  Loan required docs were sent to SolarCo16 Jul 15,Thur     loan docs first available to us– disturbed by high interest rate-researched more20 Jul 15,Mon    informed finance mgr at SolarCo-Mon-did not want the loan –said to them looking for other lenders20 Jul 15               emailed SolarCo-STOP any actions on the installation; time 10:33pm20 Jul 15               emailed the salesperson, [redacted], responsible to cancel; time 2:40pmSame date……..during phone call from the salesperson threatening to charge us 10%/$2300 to cancel – we asked for time for a 2nd estimate to contrast and compare prices-salesperson agreed for the time 24 Jul 15               after second estimate - email to SolarCo Elk Grove office, addressed to deliver to the owner, Mr Adkins-CANCEL-We would not talk to the salesperson-respectfully asked the owner to cancel25 Jul 15               voicemail from salesperson, [redacted]; “I am the office manager-I advise you to call me”3.I've also attached their Neighborhood Advertising Program document-you will see we did not sign it-therefore, If we didn't sign,  they were not authorized to perform step 1 on the list to do the "Presite Appointment with our Engineer within 24-48 hrs"...after the way the salesperson talked to me on the phone-We would never promote SolarCo, and;after studying their costs for the system versus others, higher monthly payments, and total amortization - their $500 rebates were not impressive considering we would have paid them $5000 additional above other competitors plus the "benefits" of this program are standard included package features from competitors-why buy solar from this company when the costs exceed any benefits and why threaten buyers?   thank you very much for your assistance, [redacted]Sincerely,[redacted] and [redacted]

On behalf of the SolarCo team, we do apologize for any inconvenience that this has caused. Looking up homeowners information is not, nor will it ever be, apart of our companies practice and this canvasser will be reprimanded for going against our policy. I will be sure to have your file removed from...

our call list. Thank you and enjoy your day.

I received a msgapprox 3 PM this afternoon  from SolarCo’s Vice President [redacted] today as a result of a phone call from the CSLB to them…she said that they  had not invoiced us for any charges and the contract had been cancelledactually she said she had not been forwarded the letter of cancellation we sent via certified registered mail/return receipt -I only stated to her that we received the return on the receipt request signed by the local Elk Grove office and the salesperson left me that voicemail the following morning concerning the letter which verified someone at that office saw the letter but did not inform the company executives to include Ms [redacted] and/or the owner Mr [redacted]we are glad the issue is resolved and over and I thanked Ms [redacted] for her message to me…..if you would like-I can forward that message to you for your files as a matter of closure? I thank you and everyone at the Revdex.com office for all your efforts in helping us to resolve the issuePlease notify me if there is anything else to conclude your part of the complaintSincerely,[redacted]

I have attached the documentation and letter that we have mailed to customer [redacted].  We have retracted the late cancellation fee invoice and no balance is due to us at this time. Please confirm receipt of my email and advise when the...

complaint will be closed.Sincerely,[redacted]  [redacted]Future Energy SaversVP of Operations