Appleby's Cafe Reviews (2)
Complaint: [redacted] I am rejecting this response because: There was no snow! Interior damage started long before it was winter. The roof was installed in July. Floor discoloration by the fireplace was 1st noticed around September. It was very mild wood discoloration, a few inches. I never once thought it was water. It seem to progressively get a little bit worse so I called the flooring people. They came out the same week the roofers came out. There was no damage to my hardwood floors prior to the roof being installed. "Joe" the roofer who came out Tuesday said "a pipe" was sticking up and he "fixed it". The pipe John referenced earlier. Furthermore, this same pipe has no connection to my storeroom, as I have since learned. John mislead me on this as well (see attached pictures) this vent pipe goes directly to my bathroom, there has been no water problems in my bathroom. After Joe came on Tuesday, hardwood floor damage grew 10 fold and it became clear, damage was water related. I'm not sure what Joe really did on that Tuesday. The roofers were again on the roof a few days later, Friday. Since that Friday, there has been no further damage. So what did they do up there! Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.