Applegate Home Comfort

Our company is making every effort to solve any issues Ms [redacted] is having Currently, she is in direct contact with one of our Senior Business Support employees who is working with her to help resolve her computer issues Although, it has been explained to her multiple times, that her computer issues are internal networking problems that she is experiencing in her own establishment, we will continue to help her work through these issues to the best of our abilities Currently, we see no issues with our software Our company develops and sells software We do no provide external IT support It has also been explained to Ms [redacted] that she may have to hire a Networking professional to solve her issues However, we will continue to work with her as best we can Also, since she did experience unusually long hold times, we will credit her account one month's charge of $

Our company is making every effort to solve any issues Ms. [redacted] is having.  Currently, she is in direct contact with one of our Senior Business Support employees who is working with her to help resolve her computer issues.  Although, it has been explained to her multiple times, that...

her computer issues are internal networking problems that she is experiencing in her own establishment, we will continue to help her work through these issues to the best of our abilities.  Currently, we see no issues with our software.  Our company develops and sells software.  We do no provide external IT support.  It has also been explained to Ms. [redacted] that she may have to hire a Networking professional to solve her issues.  However, we will continue to work with her as best we can.  Also, since she did experience unusually long hold times, we will credit her account one month's charge of $89.