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To whom it may concern,We have received a letter in regards to a complaint filed by Ms [redacted] ID # [redacted] I verymuch do apologize in the way this matter was taken care of and the customer service quality that wasprovided to Ms [redacted] Looking further into the matter of these concerns, I did find that the releasewas done on the 7th of April and the customer service provided during the remainder of that time wasfar below our standardsI do want to let you know that this is not how we conduct our businessWehave taken actions, to further train our staff in the proper customer service guidelines and releasing ofguest holdsI would also like to let Ms [redacted] know that the employee in questions is no longer partof the Quality Inn team.Please feel free to reach out to me with any questions or concerns, as it would be my pleasure to help inany way that I can

MrNewton has not identified the shipment of the complaint.? I cannot research without knowing what shipment this is regarding.?

Complaint: [redacted] I am rejecting this response because:so for starters a housekeeper never stepped foot in our room to clean , and she seemed like a nice lady so that is very odd on the speculations they are coming up withthat monday morning nor me or my fiancé were there until about o clock , we see the housekeeper down the hall he takes her our old towels and gets new onesafter that my fiancé goes back to the hotel room to take a shower I leave at around o clock to go to work what I heard from the front desk lady by the name of sandy was that her manager saw smoke coming out the room , something crazy the manager goes and opens the door but peaks her head through the door only to be startled that there was somebody in the roomshe peaked around the room and asked if the room was booked for another night and my fiancé told her yesshe left the room and from what the lady sandy had told me over the phone was that the manager had seen smoke etc so sandy tells me the manager sends her to go and kick them out the room I asked sandy if the room really had smoke in there like she said and she didn't even know what to say she was just like "well yeah but no the room smelled like marijuanaso let me clarify that part because they just jumped to conclusions and kicked my fiancé out in less than minutes from the time I had leftsmoking is aloud outside away from the facility if you smoke a cigarette outside and go back to your room the smell will still linger on your clothes that is all they can say about my fiancé because yes he smokes marijuana but it is legal in the state of washingtonand no he did not smoke in the roomI'm so confused on how is it that out of all the days we have stayed at that hotel just that day they want to do something funny and kick us out in such a bad manneri wouldn't be contacting Revdex.com if I didn't feel like this was unfair, because I am very upset with the way they handled things who would want to get charged $for no reasonSincerely, [redacted] ***

Dear Revdex.com, This is in response to ID [redacted] On October 5, a housekeeper reported smoking in thecustomer's roomThe room was inspected by and a manager and indeed there was the strong smell ofsmoke in the roomTherefore, we charged the customer $as indicated we would on the registrationcard they signed at check inThis is a newly remodeled hotel with all non-smoking roomsSmoking inrooms causes damage and makes the room unsellable for a period of time.Sincerely, David M***General ManagerQuality Inn & Suites [redacted] Tacoma, WA

MrNewton has not identified the shipment of the complaint. I cannot research without knowing what shipment this is regarding

To whom it may concern,We have received a letter in regards to a complaint filed by Ms*** *** ID #***I verymuch do apologize in the way this matter was taken care of and the customer service quality that wasprovided to Ms***Looking further into the matter of these concerns,
I did find that the releasewas done on the 7th of April and the customer service provided during the remainder of that time wasfar below our standardsI do want to let you know that this is not how we conduct our businessWehave taken actions, to further train our staff in the proper customer service guidelines and releasing ofguest holdsI would also like to let Ms*** know that the employee in questions is no longer partof the Quality Inn team.Please feel free to reach out to me with any questions or concerns, as it would be my pleasure to help inany way that I can

MrNewton has not identified the shipment of the complaint. I cannot research without knowing what shipment this is regarding.

We have contacted the customer and scheduled delivery and will monitor closely.?

Dear Revdex.com,
This is in response to ID [redacted]. On October 5, 2015 a housekeeper reported smoking in thecustomer's room. The room was inspected by and a manager and indeed there was the strong smell ofsmoke in the room. Therefore, we charged the customer $200 as indicated we would on the...

registrationcard they signed at check in. This is a newly remodeled hotel with all non-smoking rooms. Smoking inrooms causes damage and makes the room unsellable for a period of time.Sincerely,
David M[redacted]General ManagerQuality Inn & Suites[redacted]Tacoma, WA

Complaint: [redacted]I am rejecting this response because:so for starters a housekeeper never stepped foot in our room to clean , and she seemed like a nice lady so that is very odd on the speculations they are coming up with. that monday morning nor me or my fiancé  were there until about 11 o clock , we see the housekeeper down the hall he takes her our old towels and gets new ones. after that my fiancé goes back to the hotel room to take a shower . I leave at around 12 o clock to go to work . what I heard from the front desk lady by the name of sandy was that her manager saw smoke coming out the room , something crazy . the manager goes and opens the door but peaks her head through the door only to be startled that there was somebody in the room. she peaked around the room and asked if the room was booked for another night and my fiancé  told her yes. she left the room and from what the lady sandy had told me over the phone was that the manager had seen smoke etc . so sandy tells me the manager sends her to go and kick them out the room . I asked sandy if the room really had smoke in there like she said and she didn't even know what to say she was just like "well yeah but no the room smelled like marijuana. so let me clarify that part because they just jumped to conclusions and kicked my fiancé out in less than 30 minutes from the time I had left. smoking is aloud outside away from the facility . if you smoke a cigarette outside and go back to your room the smell will still linger on your clothes . that is all they can say about my fiancé because yes he smokes marijuana but it is legal in the state of washington. and no he did not smoke in the room. I'm so confused on how is it that out of all the days we have stayed at that hotel just that day they want to do something funny and kick us out in such a bad manner. I wouldn't be contacting Revdex.com if I didn't feel like this was unfair, because I am very upset with the way they handled things . who would want to get charged $200 for no reason. Sincerely,[redacted]

We have contacted the customer and scheduled delivery and will monitor closely.