Applewood Air Conditioning Ltd.

We had a new AC installed by Applewood Air Conditioning at the beginning of last summer 2014. After a month, it stopped working. They came and topped up the gas and after a few weeks it stopped working again. Called for service and when they came, they determined it was a leaking valve. This didn't sound good to me for a newly installed AC. They needed to get part, which meant another service call. When part was available, they were too busy. In total, we had 4 service calls over 3 months (i.e. over the summer) - the AC has only been functional for half the time.

By September, the AC was still not working properly and we were told we'd have to wait until the spring as they were now getting busy with the heating season. It is now spring and we still do not have a working AC so contacted Applewood to get the replacement valve installed, which they did but said they'd have to come back to top up gas because it was too cold outside. When a technician came, he topped it up but then we still experienced problems. Apparently, his gauges were off and he over-pressurized the system. Another service call and they adjusted the pressure.

Overall, we had a technician come 7 times over 2 cooling seasons to fix a newly installed air conditioner.

Now that our warranty period is over, we have gone with a different company for a maintenance contract.