Applewood Builders

After [redacted] ***'s comments regarding doing harm and possibly eliminating employees, we decided to contact the local Police Department after comments made by [redacted] *** We were advised by the Police Department to tell [redacted] to pick up his vehicle and that he is no longer allowed on our property [redacted] was made aware of this notice [redacted] came by to pick up his vehicle on February 4, but he refused to leave The Police Department was called to have [redacted] removed from the property The Police officers advised [redacted] that if he didn't leave the property, they will take him and he will be charged with trespassing After numerous requests to have [redacted] leave the property, he finally left with the assistance of a few Police Officers He was told again by Alexandria [redacted] and the Alexandria Police Department to leave the premises and he is no longer allowed to return If [redacted] is to return to Alexandria [redacted] , the Police Department would then pick him up and he will be charged with trespassing At this time, we no longer have any ties with [redacted] ***

As per our discussion, Owner is stopping by 11/07/with vehicle to test drive and show us what is going on

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Alexandria VW is working on my car now! Everyone I encountered today was very helpfulI am satisfied with the outcome Regards, [redacted]

We will refund the $and a letter of apology will be writtenPlease ask the customer to contact our Service Manager Jonah K [redacted] to arrange this refundHis direct phone number is ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I took my vehicle to another [redacted] Dealership in Springfield, VA and was able to get clarification on alot of concerns I had with the Alexandria locationI was told that my airbag light was on due to a pod's module which was the seat occupancy sensorWhen the vehicle was checked by a technician it was confirmed that the module was unplugged and triggering the airbag light to stay onThis should have been found at Alexandria and there was NO CHARGE to have my airbag light removedIn regards to the check engine light it was confirmed that the first time this code was detected it was in the possession of [redacted] of Alexandria (proven by frequency counter, date detected, time of pick up) there were multiple codes found for misfires and it should not have rendered a check engine light to come onThey cleaned the troubled area and reset the codes and the check engine light DID NOT returnThis was NO CHARGE as they indicated that from their findings the light should not be onThrough simply following up and asking questions to the technician at Springfield I became knowledgeable of my vehicles fault codes that were detectedI feel that Alexandria purposely hindered my vehicle to produce a check engine fault and cleared it so that it would come up only one more time, getting me to pay for nothing, and returning my vehicle with out the check engine lightThis may be why they did not want to give me my vehicle diagnostic reportI asked for it and they denied this request, which is against the law and it upheld with consumer protectionA vehicle diagnostic is always surrendered upon customer request and that is why I am attaching the vehicle diagnostic report from [redacted] of SpringfieldMrAlfred, the service manager at Alexandria specifically told me that he cannot give me my vehicle diagnostic because it is "property of [redacted] of america" [redacted] of Springfield has recommended me to change the spark plugs and a number of other things to keep the Check engine from returning and cleaning up my vehicle, this problem came up in the hands of the [redacted] of Alexandria and I should not be liable to pay for this serviceI have already paid for it to be completed and have retrieved my vehicleI have paid $at Springfield [redacted] , $for towing services from dealership to dealership, over $in transportation(bus/metro/uber/lyft) costs and $for a rental carI feel that if I would have went to Springfield in the first place, none of this week situation would have occurredMy check engine light came on for the first time on February 1st, and I never took the vehicle off the property, which is evident in the service records that are attachedIn any event, there is a lot of he say, she say and OPINIONS about me and Alexandria [redacted] that we will continue to disagree on and that's fineThe FACTS are shown in the attached paperwork and video that we are all aware of and it comes down to Alexandria quoted me $to plug in a sensor, $to remove a check engine light that was detected in their possession and had me banned for asking questions about my diagnostic reportObviously they did not want me to obtain these documents because they were at fault and did not want to own up to the "mistake" Why couldn't Alexandria find that the Pod's Module has been unplugged and that is the reason that the airbag light is on? Why did they come to a conclusion and diagnose that I needed to replace my entire seat for $2100? Why didn't the service manager take a second look after, I pleaded that this must be a mistake? Why did the service manager not want to show me the diagnostic that was taken for the check engine light or airbag light? The Springfield location was happy to show and explain everything that my diagnostic reported, this gives them credibility and makes a consumer feel comfortable about spending money for the RIGHT REASONSThis is why its required by law that a diagnostic report be surrendered to the consumer if its asked for My only answer is that Greenway Associates acting as [redacted] of Alexandria are scamming people out of their hard earned money and that is NOT OKAY Regards, [redacted] ***

This person filled out a secure online credit application which is a legal approval to run credit and that's exactly what my sales manager didWe have no interest in running anybody's credit without consentAttached is the online credit application that Wesley Defreitas filled out for your referenceI did black out some personal items (SSN, DOB, etc) for his privacyAlso for your reference the link to that Online Credit Application Request for Financing page is belowI ask the Revdex.com to disregard this caseThis person has harassed us on multiple social media sites, has never stepped foot on our property, has not purchased anything and I consider him NOT our customerWe have done nothing wrong in regards to his complaint and no resolution is requiredYou have everything you need to prove that and this will be my only responseMy family has owned this company for years and I have worked here since day oneI/We have always done everything in a legal manner and I personally do my best to take care of any of our customers concernsRevdex.com feel free to give me a call on my direct office number if you have any questions or need any additional information to support this email, below link and attachmentI can provide anything you need since we have had this convenient online application tool available to the public for many years and have never received a complaint, until now.Link:https://vwdealersecureforms.cdk.com/6bcc38781c65100483100003ba2ccb57/Fi...⇄ GreenwayChief Operating [email protected](703)535-www.alexandriavw.com

I just had a meeting with the salesperson and his manager that communicated with this clientCustomer signed a credit application authorizing our company to run creditRegardless of what the customer may think or was told elsewhere when we run credit prior to settlement in the finance office for purposes of a simple payment quote this is considered a "soft" inquiryHowever, that is irrelevant either way because there was a credit application completed and signedI would attach a partial copy as proof but the customer stole the one and only copy right off my salespersons desk and left (we NEVER make a copy for security purposes)Even if I tried to remove their inquiry to please the customer I psychically could notThere is literally no action I can take to resolve this specific complaintThanks,Wesley G [redacted] Chief Operating Officer [redacted] @greenwayautomotive.com [redacted] www[redacted] .com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The business has made representations that are completely falseFirst, the business is asserts that they run soft inquiries when they have their customers sign credit applications [redacted] , [redacted] , and [redacted] have now all confirmed that the type of credit check that was run by the [redacted] dealership is a "hard hit." As a result of this "hard hit" my credit score has droppedThe [redacted] dealership is incorrectThey are either representing that their credit checks are "soft hits" because they are mistaken or because they are lying to induce businessIf they are mistaken, they refuse to listen to reason, and will take advantage of other customers in the same way, i.eaffecting the credit scores of unaware customersIf they are lying, then they are acting fraudulently in trying to induce business from their customersI find it hard to believe that a car dealership, who is a high volume seller of cars, and running a credit check for almost every car they sell, is unaware of the ramifications of running someones credit and believe that the business is lying to its customers to induce sales of its carsSecondly, the company contends that I "stole" the paper work of their deskAgain, to reiterate and for background, I asked the manager multiple times if, by signing the credit application that he had us fill out, we would receive a hard hit on our credit reportsExplaining that I am trying to rebuild my credit, I did not want to have any hard hits on my credit reportAfter being assured multiple times that their inquiry would not be reflected on my credit report, I gave them the okay to facilitate negotiations for buying a carImmediately, [redacted] sent me an emailI ran over to the desk of the person running our credit so that I could retrieve my girlfriends credit application because I did not want her to have a hard hit as well, and retrieved the applicationI called [redacted] and they confirmed it was a hard hitI was either the victim of someone else's ignorance, or lied toI sat down to wait for my girlfriend to return from a call and left the papers sitting on the desk of the car salesmanAfter she returned, we left very angryI realized I had left my papers on the desk of the car salesmenI went back in, Brett handed the paperwork to me, shook my hand, and we exchanged apologies between each other that the situation hadn't worked outTo allege that I "stole" paperwork, with my own personal identifying information, from a business that had either negligently informed themselves of what running credit means, or lied to me about what their credit checks are, is absolutely appallingThirdly, it absolutely is relevant that the soft inquiry versus hard inquiry distinction is made, because, as customers, we relied on the representations of the managerWe would not have signed such a statement or application to check our credit if we had know it would result in a hard hit on our creditThe paperwork was signed only on the car salesman's either negligently informed, or fraudulently represented statements about the forms ramificationsSince the form would not have been signed without their actions, the fact that there was a signed form for a credit check is irrelevant since it was obtained from either negligent or fraudulent representationAlso, if the dealership would help get the "hard inquiry" removed from my credit, I would be happy to provide them with such information that they might need, within reason, so that they can helpI find it troubling they have not tried in any way to provide solutions to the problem, but simply try to blame the other partyAny help that can be provided by the BB would be much appreciated.Best, [redacted]

[redacted] ,First of all please allow me to apologize on behalf of my sales manager JamallHe has been with us for many years and has always put the customer first but this does not seem to be the case in your situationThe typical procedure is if there was a promise for any future "no charge" items is to provide us with the receipt that should have been generated at the time that promise was made but it would appear that we failed to do soI talked to Jamall this morning and he explained to me that he was just following procedure and never thought you were "lying"What I do wish before you expressed your frustrations with us on ***, [redacted] and now the Revdex.com was that you reached out to myselfMy family has owned Alexandria [redacted] for many years and I have been here since day oneTo this date I cannot recall a case where I didn't do everything in my power to correct any customer concerns and this will not be a different caseWith that being said I would like to mail you a check for the amount of $(estimated cost of two details and a tank of gas)I feel that sending you the value will be the quickest and easiest solution so none of your time is wastedPlease let me know if this solution will work for you and please confirm your addressAgain, I apologize for your negative experience with us and I hope this immediate response will motivate you to remove or update your social media reviews possibly with a positive outcomeIt's my family home and I take pride in what is forever stamped to the public.Thanks,Wesley G [redacted] Chief Operating [email protected]###-###-#### Alexandria (Direct)###-###-#### Waldorf

I have read your complaints and immediately communicated with both Brett and Andy about thisI absolutely apologize for the interactions you and your wife experienced with Andy and I promise you that I will address that with himHe has been with us for many years and I don't know why he acted in that manner and is very non typical of himI don't know if he was having a bad day or not but there is never an excuse to act that wayBrett let me know that he left a voice mail for you to call him with an option that he feels may be something that you are open toIf his proposed option is not what would satisfy you then I will personally guarantee that your required resolutions through the Revdex.com will be grantedIt's up to you and I'll be on stand by pending your communication with BrettFYI my family has owned Alexandria [redacted] for over years and I've been a part of it since day oneI always deliver on my promises to the best interest of our customers

When we diagnosed this vehicle on 07/02/2016, we did have fault codes P(Fuel pump mechanical malfunction Intermittent) and P(*Fuel Rail/ System Pressure - Too Low Intermittent) We also put a fuel pressure gauge on the High Pressure Fuel Pump and received a reading of less than bars We recommended to replace the high pressure fuel pump due to the low pressure readings we were able to obtain The vehicle did come back and we scanned it again (07/06/2016) and obtained codes Pand P0087, in addition we also obtained code PFuel pump electronics signal wire Electrical error - Intermittent) We also tested the in-tank fuel pump and getting a reading of less than bars (picture and video attached) It looks like both fuel pumps and control units were malfunctioning intermittently This is not something any repair shop can predict We did not just diagnose the vehicle by reading codes, we also tested the fuel pressure on the fuel pumps.I can understand Ms***'s concerns due to the symptoms and the time frame I am willing to install the new parts at no labor cost and extend a courtesy 10% discount in the parts.Sincerely, Alfred M [redacted] Service ManagerAlexandria Volkswagen###-###-#### [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable to me I am not happy with the outcome I would have preferred a cash refund (I paid in cash) of the $ Regards, [redacted]