Applewood Nissan Surrey

I was looking to purchase a 30,000 brand new Frontier truck on Saturday October 1st, 2016 and was told there was one at their Langley location and they would bring it in on Monday. Marcus the salesman was texting his phone and told me he was making a trade with the Langley lot. We asked how they would get it there as we didn't want any mileage put on and was told it would be brought in by truck. I gave them a down payment cheque for 15,000 and did not sign any final papers. On Monday I received an email from Ashley informing me that they are bringing in my truck from Comox. I called Marcus right away to find out what was going on with my truck and he told me he was just waiting for the bill of sale from Langley. When I told him that I received an email that it was coming from Comox, he said he would talk to Ashley and call me back. Marcus called me back and then changed his story and stated he never mentioned it would be coming from Langley on Monday even though my husband was a witness to everything. Even though I wasn't happy with being lied to, Marcus promised the truck would be here today, Friday. We went to pick it up just to find out that they drove it back from Comox therefore there was now 200k on it. We simply asked Marcus if they were willing to offer anything due to the mileage and was told very coldly, you can either take the truck as is or take your money back. I asked to speak with the sales manager and we sat down and explained the situation over. Again, we were told they were not willing to offer anything and you can just go get your money back which we proceeded to do. I asked for the head manager and tried talking to him about what just happened and how bad we were treated and he just sat there shaking his head saying "yep" "yep" "yep". I then was told I could pick up a cheque on Tuesday. I asked where my original cheque was and was told they deposited it. They had no right to do so as this was not a final sale. When I mentioned to the girl at the counter that I would now have to sue for the interest on the cheque, she said it'll cost you more for a lawyer. All around rudeness. I am in total shock that we were treated in this manner. It's not like we were asking for thousands of dollars off, we just simply asked if they were willing to offer anything. All their staff (except Ashley, who had no control over the situation) was completely rude. I cannot believe that an establishment like Nissan would treat their customers in this manner.