Appliance Desk. Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
After months of trying to get this issue fixed we are happy to report the washing machine is workingWe hope it continues to workAppliance Desk did make arrangements to work with the local Appliance Company to resolve the problem
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Sent: Friday, December 02, 11:AMTo: drteamSubject: ID ***.Hello On the above mentioned ID we have resolved the customers issue and the unit is fixed and working fine Thanks & RegardsJeromey L***Customer Service Manager

We agree to Pay Refund Amount mentioned by the CustomerRefund Check would be Mailed to the Customer by Middle of Next weekHe should have it within 5-days after that

To: '***' *** Subject: RE: Broken washer complaint *** see jeromey's response below about washer
delivery Hello *** We still have not been able to arrange a unit however the new unit container is scheduled to be delivered to our warehouse on October 20, and we will be able to ship a unit out from it right awayThanks & Regards Jeromey *** Customer Relations Manager [email protected] www.PinnacleCombos.com Pinnacle Appliances Georgibelle, Suite 900D Houston, TX 77043-Toll Free : 888-935-Fax : 832-202-

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I would like to sincerely thank the bureau for the help and support I believe that because of you help I will have my unit replaced, God bless you all.warmest regards.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Monday, October 17, 2016 1:48 PM
Subject: Re: Broken washer complaint [redacted] see jeromey's response below about washer delivery
Thanks for the update
Sent from my iPhone
[redacted]     [redacted]     [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I received the check on June 1, 2015.  I am convinced this business only did the right thing in this case because I took action with the Revdex.com. THANK YOU FOR HELPING.

We have tried refunding money into Customer Credit Card multiple times but there was Technical Error processing his refund. So as informed to the customer, we mailed him a Check (Check Conf# [redacted]L) through our Bank ([redacted] bank) in last week itself. Normally it takes 8-10 business days to reach...

the check to the customer. I have attached the copy of the online check created for your reference. We ship out many parts everyday & issue refunds in time however sometimes it takes longer to resolve issues due to some technical errors.Please get back to us if you need some more information about it.

We will go ahead and send a replacement unit to the customer. This would take 5-7 days for the customer receive the unit.

We have resolved the issue with the tech and the appointment has been fixed for Monday November 7, 2016. Also the parts that the customer has are the correct one. RegardsJeromey

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  Twice, in the past a visit was scheduled and then was cancelled due to no payment method and/or lack of communication from Appliance Desk. .  I will respond,  hopefully positively,  after November 7. The part we received does not appear to be the correct one. Again,  after the technician arrives he will be able to verify this on November 7th.
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Sent: Monday, October 17, 2016 1:48 PMSubject: Re: Broken washer complaint [redacted] see jeromey's response below about washer deliveryThanks for the updateSent from my iPhone[redacted]     [redacted]     [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted]. I have been promised a check many times by this company and would like to keep the complaint open for a couple of weeks to see if I do receive a check. Thank you
[Provide details of why you are not satisfied with this resolution.]
Regards,

Hi,
We have checked the case history in our system & found that we did ship out required parts to the customer but unfortunately there was some wiring issue with the machine which is usually difficult to resolve. So we offered a brand new machine with $300 discount under trade...

in plan.
At present we agree to issue a check of $100 immediately. we would also like to send 2 Boxes of [redacted] (5 lbs each) to the customer.
Waiting to hear back about further course of action.

Appointment has been set up with the tech to install on the motor on Monday. If the issue does not get resolved we would replace the unit for the customer.

We would go ahead and replace the unit for the customer. Installation and Un-installation is not covered under warranty so we would not be covering that. Also the customer can field scrap the old unit.

To: '[redacted]' [redacted] Subject: RE: Broken washer complaint [redacted] see jeromey's response below about washer delivery Hello [redacted]    We still have...

not been able to arrange a unit however the new unit container is scheduled to be delivered to our warehouse on October 20, 2016 and we will be able to ship a unit out from it right away. Thanks & Regards Jeromey [redacted] Customer Relations Manager [email protected] www.PinnacleCombos.com Pinnacle Appliances 10216 Georgibelle, Suite 900D Houston, TX 77043-5249 Toll Free : 888-935-1565 Fax : 832-202-2732

Hi,We have checked the case history in our system & found that we did ship out required parts to the customer but unfortunately there was some wiring issue with the machine which is usually difficult to resolve. So we offered a brand new machine with $300 discount under trade in plan.At present...

we agree to issue a check of $100 immediately. we would also like to send 2 Boxes of [redacted] (5 lbs each) to the customer.Waiting to hear back about further course of action.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.