Appliance Docs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

we fixed refrigerator and the customer called screaming that day stating that her ice maker wasnt working now - we explained that the ice maker was located in the freezer compartment and the repairs were made in the refrigerator section - the tech didnt even work in the freezer and that the unit
needed to run and get cold before ice maker would work - she yelled more about how the tech should have checked the entire unit - we again explained that the unit had to run and be freezing before the ice maker would work - she yelled and said that we will fix the ice maker or she would make complaints about our company -- I got het to calm down and ask her to let the unit run overnight and call if she had problems - she never called back so we assumed there was no issues -- because a tech works on a unit does not make us responsible for every issue that the customer has?

Sent a check to customer for refund of part - found that the customer does not have a mailbox so there was no delivery made -

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]