Appliance Doctors

Our sales team member explained our procedures, tried on multiple occasions to offer a rescheduled class for his son JamesJames also missed the first class, went to his second class (which we allowed him to do instead of starting all over) and then didn't come to anymore of his classesHis
program was scheduled to start on August 11th and we followed up on a couple of occasions to get him back in class which never happenedThen he sent the email requesting a refundWe only allow a certain amount of students in class to make sure that everyone gets ample teaching time which is one reason we do not offer refundsNormally, we do not even offer reschedules, but in his case we offered that several times in the month of August and SeptHis initials are noted on the back of our contract stating what our policies are and he agreed to itI have attached itWe would be glad to extend the reschedule offer for up to year to get his son reenrolled

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the refund (deposit that I made in August) would be satisfactory to me.  I'm currently not interested in any other options offered by the company. P.S.    In the beginning, the company was willing to work with me financially which I was very thankful. However, due to bad costumer service and fabrication on the employee's part ([redacted]) of what truly happened to make herself look as if she was the victim, is not a person or company I want my children, as well as myself, associating with. Thank you

Dear Revdex.com and MS [redacted],
I am sorry for my late response but I have been on vacation. Upon returning I met with my staff, [redacted] and her assistant. At Page [redacted], we always want the customer to feel welcome and pride our self on our morality especially since we have been a staple company in the...

city for 35 years. With that said, there seems to be some confusion on the breakdown of how things happened and I wanted to relay it from the company's standpoint. MS [redacted], did sign up for classes with [redacted], but only signed up her children for the first acting series, which is not a standard for us to allow. Students normally take the first and second series. We allowed her to make an adjustment to our schedule and "get their feet wet" on the first series. This has to be approved by management and we allowed her to do so. [redacted] then followed up with a phone call to Ms [redacted] a week later to let her know the 2nd series was filling up. This is a normal call that is made to any student not enrolled in that class, because they take them together normally. It is my understanding that Ms [redacted] was not happy that [redacted] called and seemed to get agitated over the phone and it escalated from there from MS [redacted]. It is standard practice and it also stated on our contracts that there are no refunds, but a reschedule of any class to a later date can be approved. I can provide documentation of the signed contract by Ms [redacted] and wording if necessary. She has initialed in all areas as well. In closing, I was not at the actual call or meeting but in the past 6 months of [redacted] working for us and her 20 years in sales experience she has never received a complaint and is a great joy to have at my office. I hope to come to some solution with Ms [redacted] and allow her children to still attend class with a possible lower fee instead of a refund. If she is not willing to accept that, I will have to refund her deposit (which is what she initially paid) and remove them from the student roster. The company does not want anyone to feel unwelcomed at anytime.