Appliance Factory

Appliance Factory / Mattress Kingdom, Longmont, CO
Because of my VERY POOR EXPERIENCE purchasing an LG dishwasher from Appliance Factory, I recommend that you NOT USE THIS FIRM.
After running the appliance just once, while empty, as recommended by the installer, Matt, I decided to return the dishwasher and upgrade to a more expensive unit. I called the Longmont Store and spoke to the manager, Martin, stating my desire to return the dishwasher and purchase a more expensive unit from Appliance Factory. I was told by Martin that the Appliance Factory does not take returns and that I had been told this by the salesperson. (N.B., Martin did not ask the salesperson given Martin, and I were on the call together). I was also told the invoice clearly states the store does not take returns.
1. The salesperson, Daniel Champion, never informed me of the ‘no return’ policy.
2. The invoice statement, shown below, fails to declare that the company does not take returns. It states “(1) All cancellations and returns are subject to a restocking fee, at Appliance Factory's sole discretion, of up to 50% of the price of the product.”
Martin, the manager, said he would submit a letter to corporate requesting an exception. Two days later, I called the store and learned that Martin had left and that Jasmin was the new manager. Jasmin stated that the company always rejects requests for returns but that she would submit a letter and call me back. One week later, having not heard from Jasmin, I called the store. Jasmin did not remember the request. After providing my phone number, Jasmin located the request. She stated that the request had been denied, no reason given. I then asked if I should call the “President’s Hotline” listed on the invoice. Jasmin stated that the President’s Hotline would NOT go to the president, rather the call would be routed back to her.
I strongly encourage others to not to do business with the Appliance Factory because, in my opinion, the customer service is extremely poor, and the store policies, as stated, are misleading.

I came to appliance factory about 3 almost 4 years ago for a washer and dryer bundle for my very first house. They were not only very nice but excited to help out as best they can. They gave me a really good deal and really good appliances that I still use today. I've only met the older gentleman but I think it was his sons who loaded my truck for me. Just a very nice experience. Any of my friends who are just starting out on their own I always tell them to go there first.