Appliance Guru LLC

Guru came out on 8/27/to repair a refrigerator for my year old mother-in-law was ask for a $service call and was toll they would be back with the parts to repair the refrigerator when they came in , it's 10/5/they have not come back or will they call us back

If I could give zero stars, I would My home warranty set me up with this company, and I have since issued a formal written complaint Absolutely TERRIBLE customer service Technician was a no-show for two appointments and no one called me No apologiesRepeated promises to call me back to schedule an appointment and no one calledHad to call several times to get another appointment and the woman answering the phone acted like we had never spoken before - even though I had probably called times over the course of three days They finally showed this morning but didn't call first as I had asked them to do and would not wait minutes for my husband to get there I have since called my home warranty company and cancelled my work order with them

I have had horrible service through Total Protect home warranty services. They said they would repair my washing machine We'd a week ago and no one came and they said it was a mistake. They said Thursday this week when I wasn't available so I changed an appointment to accommodate them (within one minute) and called, they said morning when I work. So they said Friday btw 1 and 4 but would call first. At 3:00 I started home and called because I had not heard anything and they said they called. My law firm has a record of calls and they did not call. Now they say Monday after I have missed work on two days. They make no effort to correct mistakes.

Guru came out on 8/27/2016 to repair a refrigerator for my 78 year old mother-in-law was ask for a $60. service call and was toll they would be back with the parts to repair the refrigerator when they came in , it's 10/5/2016 they have not come back or will they call us back