Appliance Man Columbus

I called this Company because I saw they had a high star rating. I made an appointment to have them look at my LG Door-in-Door refrigerator as they outside smaller door was no longer latching. They gave me an appointment for Thursday but were able to stop by on Monday afternoon (4 days early) because they had a tech who was finishing up a job in my area. I said of course. I was aware of the $89 service fee at the time of booking and agreed to their terms that labor and parts were in addition. The technician stopped by and after opening the smaller door, pressed a small reset button on the door and the latch (which had someone got pushed down) popped back up and the door began latching again. Shocked (and happy) that it did not need servicing, I asked him if they were truly going to still charge me the full $89 service fee and he told me I needed to speak with Mike.
Well, Mike didn't seem to think it was insane to charge me $89 for a 1 minute walk into my house where the tech hit a reset button which fixed the problem. I explained I would be willing to pay halt the service fee but he went on to explain that they only make $4 off each $89 fee they charge. I explained to him that the tech was driving by my house as he was in the area, so it could not have costed them anything to have him swing by and hit a button on my refrigerator. Had he come out on the planned Thursday where the company probably sets aside at least an hour to diagnose and gas from Westerville, I can see paying the fee as a time slot for repair had been booked, but this guys was in my neighborhood, spent less than 1 minute in my house and the only tool he used was his index finger. Mike would not budge and only offered $20 off which after he taxed me, came to $72,71, Customer service is lacking in this company when it comes to dealing with the big picture and Mike. I have a houseful of LG appliances that will need repair and rather than establishing me as a future customer, he chose to insist on the service fee, losing a future customer and I will tell everyone I know my experience and discourage them from using this company. The tech was nice and I am sure the employees who do the major work are great, but they are managed by someone who does not care about the customer apparently and I will never use this company again. I highly recommend you don't either.

My home warranty company suggested this company, Made appointment for Saturday am, they called to cancel it, rescheduled for today, never showed up and when I called they said they had called and left message, I
never received the call or message, of course they cannot reschedule at a convenient time for me, Now I have to attempt to schedule with another company that my home warranty will cover.

I contacted The Appliance Man as they are listed as a ‘White Glove Service’ provider for my kitchen appliances. The trouble is with a range hood where the lights do not work. The technician showed up within the time frame and there was a call in advance to let me know he was on his way.

While the technician from The Appliance Man worked I passed through the kitchen about every five minutes and did not notice anything more than the light bulbs and grease filters being removed. The technician had questions about the bulbs which were 12V 20Watt. He never operated the fan on the unit or shut off breakers. He did spend about half the visit on his laptop. The technician never explained what the diagnosis was or possible solutions. He only listed what parts he could get, none of which have anything to do with lighting circuitry. He did not offer any other options.

The invoice emailed to me from The Appliance Man gave the diagnosis as “parts for the transformer and main board no longer available light sockets where over heated main board shoarted no longer sending power to lights …” I find that a specious diagnosis since as I mentioned above, the technician never actually accessed the electronics. If he had done so, then it would have been necessary to turn off the unit at the breaker panel. Also, the blower works beautifully and the way the lights failed is not consistent with overheating at all. The way the lights failed is indicative of a loose connection or a transformer failure.

I let the technician know at the time that I was paying the service call fee in protest as he had done nothing other than to let me know that they could not get parts. Something other service providers did advise before even coming out. Afterwards I contacted the main office and again requested a service call fee refund due to the lack of any thorough effort at making the repair or offering any alternative to OEM parts.