Appliance Master, Inc.

We regret our delay in responding to this matter.  We have no record of receiving the first notice of this complaint, nor did we have any records in our system of the customer's attempts to request a partial refund. Our office will be contacting him to arrange a partial refund.

Complaint: [redacted]
I am rejecting this response because: It's been nearly 4 months since I first contacted Appliance Master about repairing my dishwasher. At this point I just want a refund of the $106.95 that I paid when the technician came to my home. He did not perform any "diagnosis" beyond what I had already done, namely push 2 buttons and watch the Econ/Delicate light illuminate. I had done that prior to calling Appliance Master and told that to Bill. Bill said it could be the control board or other problems and would cost about $250 to repair. The technician used the same information that I told Bill and said it would cost over $400 to repair. I would not have chosen Appliance Master if they told me the cost to repair it would be $400.
After calling Appliance Master almost a dozen times and emailing 3 times I was frustrated. The women who answered the phone said only Bill could handle this issue. Bill NEVER returned my emails or answered any of my phone calls. The last time I had called Appliance Master I was not irrational but I was frustrated and at one point spoke loudly, the woman on the phone said she couldn't help me and slammed the phone down. I don't want anyone from Appliance Master coming to my home I've already been treated very poorly by the company. I want a refund so I can move forward with repairing my dishwasher.
Regards,
[redacted]

Review: I called Appliance Masters at the end of September and was give an appt. for October 2, 2015. Ed the tech came and said I needed a dual gas valve. I had to give him a deposit plus tax. Two day s later I received an invoice for $487. As per the invoice and Ed the parts would arrive between 3-5 days. I called several times a week and the part was still not in. After 24 days Ed came back to replace the part and discovered he could not get the top off the stove to make the repairs. He the took a blow torch to the bolts to try to get them off. This permanently melted the bolted to the top of the stove. He then said the would he would have to get a bolt and drill holes though the top of the stove and six additional parts had to be ordered. He had no clue what he was doing. I called [redacted] to see what they could do. They agreed to send that parts that were needed and have AM come back for the installation. They even spoke with AM to get the exact part numbers. The parts were ordered and I received them in two days. I called and set up the appointment for Tuesday 10/27. I then received an invoice for the cost of labor. I received an invoice for $562.52 (invoice #[redacted]). On 10/27 I called to see what time the tech was coming only to find out that he did not have the drill bit and would not be coming. I told him I was set up for service and he said no one told him and the charge for repairs was not correct. I explained I had invoices and he said it did not matter. A woman from parts got on the phone and informed me that they could change there prices anytime they wanted even if I had invoices with charges for service. My invoice were signed and they would not honor them. I informed them that they had to honor the invoices and they told me they could do whatever they want and that they could change prices when they wanted. I was told that by Ed the tech and the woman in parts. They are a very dishonest company and have no customer service. It has been four weeks no stove.Desired Settlement: I want a refund of the deposit and diagnostic check I gave them. The check was for $160.30. I want the money I have to pay [redacted] to come out and do a diagnostic visit and fix the damage that Ed the tech did buy welding and destroying the burner housing base. I also took a day off and they notified me that they were never coming that morning.

Business

Response:

The customer may be entitled to a partial refund if she chooses to discontinue the repair process. So far she has only been charged a deposit on the repair estimate. Once the technician began the repair he encountered additional difficulties because some of the parts could not easily be replaced; they had become stuck together. We have had experience with this type of situation and attempted to explain it to her.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:the response is incomplete and does not reflect what transpired. The deposit that I gave them was for parts and I did not receive any parts. On the second visit the technician damaged the stove by using a blow torch instead of a drill. At that point service was discontinued. All correspondence was sent to [redacted] at Revdex.com.

Regards,

Business

Response:

A check was mailed to the customer today for the difference between the service fee and her deposit. We consider this matter to be closed. Maggy C Appliance Master, Inc

Consumer

Response:

Review: [redacted]

I am rejecting this response because:the real issue is that the technician from Appliance Master damaged my stove and I had to replace the stove at a cost of $8200.00. I believe Appliance Master should be held accountable for the actions of their technicians.

Regards,

Business

Response:

We have responded directly to the attorney that Ms. [redacted] retained. In addition, she has received a refund. Our technician did not damage her stove. The repair would have required additional parts and labor due to some burner parts being seized.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The technician who came did, in fact, further damage my stove. When the technician came the first time he evaluated the problem and informed me that I needed a part. I agreed to this and gave him a deposit of $160.50. He returned a second time to make the repair. It was at this time that the stove was further damaged. Because he could not remove the nut from the star burner he used a blow torch to heat the element to be removed. He appeared frustrated and was on the phone with technical support for quite some time. He finally told me that additional parts were needed to complete the repairs. I signed off, giving my permission to purchase the additional parts. In the interim, I called [redacted] to order the parts directly from them. I was able to get them overnighted at a 50% discount. I advised Appliance Master that I had the parts and was told that the technician would be scheduled to return. When the technician did not arrive as scheduled to complete the repairs, I called Appliance Master. The technician, himself, spoke with me and told me he did not know he was scheduled to come to my home. He informed me at this time that the repairs without the parts would be about double. When I questioned this, I was told that an additional technician would be needed to complete the repairs. It was after the second visit when the blow torch was used, that I was unable to turn the knobs which control the burners. Subsequently, a technician from [redacted] came. He informed me when I asked why the knobs did not fit correctly and I could to turn on the burners, that the manifold was bent. He suggested that this would have been caused by using heat to try to remove the burner.I finally cancelled any further work by Appliance Master because I was not confident that it would be done correctly and because of the antagonistic attitude of the representatives of the company with whom I dealt.

Regards,

Review: I contracted Appliance Master to install parts for my Dacor range. I left a check made out to them w/ my tenant, the amount of the service was not given to me at that time so the amount was not entered. The repairman did install the parts ( he serviced the unit in the past) but did not call me to inform me that the job was complete nor did he leave a receipt nor did the company call me to inform me of the cost.As a result my checking account became over drawn. I called the company to see if we could resolve this issue twice, spoke w/ the secretary and informed I needed to speak w/ the owner about this matter before taking any further action. No phone call was returned to this day. I am proceding w/ an affidavit of forgery w/ ** bank as a result of there gross negligence. I am medically retired and my income is very limited.I am confident your assistance wil help to resolve this matter.Desired Settlement: I would appreciate the $35.00 overdraft fee and for the bill total of $ $543.00 to to install parts I purchased to be cut in half.

Business

Response:

We are researching the documentation showing that the customer approved the estimate. There was certainly approval to complete the repair because the customer obtained his own parts and we agreed to install them.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Appliance Master was out on 7/14/14 to give me and estimate to repair my washing machine. The price I was quoted for the repair was $369. which I thought was high. It was explained to me that the washer had to be disconnected from the dryer and required 2 men. On 7/17/14 they came back to do the repair for which they were done in 10 minutes and did not have to dismantle the washer and dryer as previously stated and I was still charged $369. I called the owner 3 times to discuss this, no one has returned my calls. I have used their services for over 20 years and I am very disappointed with the new management.Desired Settlement: I would like a partial refund.

Business

Response:

We regret our delay in responding to this matter. We have no record of receiving the first notice of this complaint, nor did we have any records in our system of the customer's attempts to request a partial refund. Our office will be contacting him to arrange a partial refund.

Review: After 5 attempts for a call back regarding a deposit owed, I was finally put through to service manager/(owner?)[redacted]Immediately, my complaint was minimized, and the blame was turned on the customer. He told me he wished I had to work in customer service so I had to deal with phone calls like mine. I told him I did work in customer service, I worked at a local hospital as a nurse. He then said "What floor?" (Is that a threat???) He said he was unclear of what I wanted for a resolution and I explained that 1) I wished it hadn't taken 5 phone calls to be acknowledged and 2) I'd like my deposit refunded. I told him we would not be using his services because of reason #1. He then "ranted" (exact words I used to reiterate back to him his form of communication) to me how expensive it is to ship parts, and restock, and he would be certain to deduct every charge from my deposit. I spoke calmly to him the entire time, I then told him I could not believe the way I was being spoken to for simply expressing my dissatisfaction with their customer service. I asked if there was anyone else I may be able to speak with and he said that there were much nicer people than him who worked there and he would have one of them call me back. Then he hung up on me. It is not surprising that no one has called me.

I stared at my phone for a minute wondering if that seriously just happened??? I contacted my husband and others. Was encouraged to lock my doors and contact police. Why would he ask me what floor I worked on after speaking to me so inappropriately??? His behavior was irrational for an issue that could have been handled very easily!! I even could have been persuaded to have the job done!!!!Desired Settlement: I'd like a refund.

And perhaps more importantly, I would like this person, [redacted] to seriously think about the way he treats his customers. Threatening them is not very tactful and certainly no way to run a business. I'm not surprised by the number of complaints they've received online and through the Revdex.com.

Business

Response:

[redacted] categorically rejects the characterization of his conversation with the customer. These are the facts: The customer called us for service over a year ago. We diagnosed the problem and obtained approval for the estimate. When we returned with the part to complete the repair, the technicians discovered an electrical issue outside the appliance, which needed to be resolved before the repair could be done. We finally returned the part to the distributor after 60 days, when we didn't hear back from the customer.

We are in the process of investigating if we incurred any restocking fees for the part return. A partial refund is possible.

This company is the worst I have ever dealt with. A tech (Ed) came out to diagnose my appliance and told me I would need a part. I gave him a deposit and on the invoice it stated that it would be arrive in 5 day. One month later I never heard from them. I called the company that manufactured the appliance and they said the parts should not have broken so quickly and sent me new parts. They notified Appliance Master and AM sent them a list of parts that were necessary. I received the parts the next day. I called to schedule an appt. and they gave me one for four day later. AM then sent me an invoice for how much it would cost. The morning that the tech was supposed to arrive he called to say he did not have the right tool to do the repair and was not coming. He then advised that the invoice that I received was incorrect and that it would be an additional $600.00. After much discussion I was told by a woman in parts that they could change the invoice at any time and charge what they wanted even though I had an invoice from two days later. She then hung up. This is the first company that the tech sets the price. He did more damage to the appliance.

Review: I contacted Appliance Master to service my [redacted] Dishwasher. When I contacted them the soap dispenser was not working. They sent a technician [redacted] out to look at the dishwasher. He said I needed a new dispenser. That was ordered and then installed on 11/26/14. I asked him to check and make sure it was working before he left and he didn't and said everything would be fine. I ran the dishwasher and it still did not dispense soap. I immediately called Appliance Master back and they needed to resend the technician out. He came back and and at first decided that the part they oredered was bad. He made me watch how the mother board transmitted electricity and that it was holding a contstant stream. He said it wasn't the mother board. He called some people, went outside and came back in and said it was the motherboard and he needed to order the part. I expressed my concerns to him at that time that just 10 minutes ago it wasn't the mother board. I also said I wasn't paying additional money for a guessing game. [redacted] then called someone in the home office, a woman, and then we agreed that they would refund me all labor paid and only charge me for parts, including the new one. He said he wouldn't make any money on the transaction. We agreeded and he ordered the part without a deposit. The labor on the first bill was $202+tax. They now want me to pay for the part only $111.28. I said I wasn't paying money since they still owed me money and [redacted] the service manager said either I pay or I don't they are not refunding the money to me. I have contacted my credit card compay to dispute the $202 labor charged the first invoice. I am willing to pay the $111.28 agreed to for the part of the new motherboard and the cost of the part for the dispenser, but that is all. The orginal quote for the mother board was $87 but that was for the wrong part.Desired Settlement: I would like to be refunded $202+tax for the labor on the first invoice [redacted] and I will agree to pay the $111.28 for the new mother board and have them install it.

Business

Response:

Our office will be responding to the customer to resolve this issue.

Consumer

Response:

Review: [redacted]I am rejecting this response because: Appliance Master has made no attempts to contact me. Regards,[redacted]

Business

Response:

Here is a note from the Technician's Supervisor [1/7/2015 11:20:23 AM] I gave Ms [redacted] the option of having the repair completed with the discount and she denied.

Consumer

Response:

Review: [redacted]I am rejecting this response because: The businesses response is not accurate. I already agreed to have the repair done at the discounted price. I will pay for the new part once the I receive the credit of $202+tax for the previous labor that I was billed for in November for the first attempt at the repair. [redacted] agreed in November to refund me all labor. He stated in my home while on the phone with the office that he was making now money on me. I want to resolve the issue to what [redacted] and I agreed to. Regards,[redacted]

Business

Response:

The customer has a misunderstanding of what was offered to her. Both the soap dispenser and control unit were required to complete the repair. The technician was willing to discount the cost of the second part (the control unit) in order to complete the repair. Our office discussed this with the customer on 1/7/15, they gave Ms [redacted] the option of having the repair completed with the discount and she denied.She is not entitled to a refund because the replacement of the soap dispenser was necessary. If she elects not to continue with further repairs, that is her prerogative.

Consumer

Response:

Review: [redacted]I am rejecting this response because: The response once again is not accurate. I did not misunderstand any part of the conversation. I was told by [redacted] that he would refund me all labor already paid and would not charge me labor on the control unit and stood there and said he would not make any money on me. [redacted] went on to explain that he was only paid on the Labor he charged and earned. He made it a point to let me know HE WAS NOT BEING PAID! When [redacted] evaluated the problem the first time he was not sure if it was the control unit or the soap dispenser. He opted to order and replace the soap dispenser first since it was cheaper. When he realized that the control unit needed to be replaced after making me watch an electric transmitting machine of some sort to convince me it wasn't the control unit we discussed at that time the financial concern that I had and that I felt it was a guessing game. He was on the phone with the office and agreed to refund me the labor and stated that he would not make any money on me. This conversation was admitted to by your office on 12/31/2014 When [redacted] in your office sent me my bills broken out between Labor and Parts. Prior to that I only had Invoices that stated the total cost of the job. The only reason I knew how much I was going to be refunded was because the invoices were provided to me by [redacted] on 12/31/14. I am happy to have the repairs done and pay the negotiated discount rate once I receive the money that was agreed to be refunded. I am happy to move forward and have a working dishwasher. I even offered to forgo the refund if Appliance Master would just install the new part and not charge me any additional money. In that scenario Appliance Master still makes out and we can move forward. I am trying to work with them, they do not call me back, they do not respond to emails, they do not want to resolve the problem. Regards,[redacted]

Review: Appliance Master diagnosed a problem with my refrigerator. When I tried to get the repair done, I was told that the technician who diagnosed was out on short term disability, so another technician has to be sent out to rediagnose. The new technician diagnosed differently, but I was uncomfortable with his conclusion. When the original technician returned to work ([redacted].) I called to have the original repair done. The part was ordered but no one ever called me to schedule the appointment. When I called to find out what happened, I was told that the part had been returned because they failed to schedule the appointment. I reordered the part and this time a deposit of $173.10 was charged against my credit card for the part. After several weeks I hadn't heard anything. I called and was told they would call me back. They didn't. I called again and was told that it had been a mistake to take my deposit. They hadn't ordered my part and now they claimed that so much time had passed since the original diagnosis that they need to send the same technician ([redacted].) out to my house again to "rediagnose". I told them the problem has not changed, but they refused to simply order the part and install it after having taken my deposit. I told them to refund my deposit and that I planned to complain to both the Revdex.com about the non-delivery of services, as well as complain to [redacted], which listed them as a service provider.Desired Settlement: I would prefer that they perform the requested service in a timely manner without sending out a technician to "rediagnose" or wasting my time having to chase them to do what they originally agreed to do. If they won't do that, then I prefer that they simply apologize.

Business

Response:

The customer was given a credit card refund of $185.22 on 7/22/14, just as she was promised.

Consumer

Response:

Review: [redacted]I am rejecting this response because: 1) no refund is shown as pending or posted for July 22 on my credit card as of 9:26am on July 23rd and 2) I requested a refund and an apology for their extensive incompetence and failure to provide the requested service. Regards,[redacted]

Business

Response:

The credit card processor typically puts the refund through within 3 days of our transmittal.We regret that we were unable to resolve the issue with the appliance.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and while I am still unsatisfied with the service that was provided, I accept their apology. Regards, [redacted]

Review: We hired appliance master to repair the ice maker on our [redacted] refrigerator in September. They were not able to repair the ice maker and actually caused damage to the wiring in the freezer. They stopped even trying to fix it and promised to give us a full refund because we had already paid for the repairs in full.

We simply need a refund for the 2 checks in the amounts of $214 dated September 21 and $442.98 dated October 28. We were promised a refund numerous times, the last one being on 11/24 where the amounts were confirmed and we were told to be patient as refunds take a few weeks for processing. We've still not received our refunds and the ice maker remains broken.Desired Settlement: Refund for work not performed in the amount of $656.98

Business

Response:

We apologize for the delay. A refund is in process for the customer and it should be sent before the end of the month.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me based on the business actually performing as committed. I've received similar assurances to refund our money from Appliance Master in the past and they have not kept their promises. If they actually do refund the money in full I will be satisfied.

Regards,

Review: We have an ** French Door refrigerator we purchased from [redacted] almost 4 years ago. In July of this year, the fan started making a loud noise. A few days later, items in the freezer began melting and few days after that, the refrigerator part was not completely cooling. After reading many reviews, we called SEVERAL local repair places (the one's ** say are "certified"), no one would come to repair our refrigerator. Very reluctantly, we called the last one on the list, with the worst reviews, Appliance Master. They agreed to come out. At first, we had a tech (Shane) scheduled for Sat, Sept. 12 between 12 and 2. He called approx. 1:15 to tell us that he got the call too late the night before to say ** is closed on Saturdays and didn't have the right parts and that we would have to call the office ourselves (on Mon, because they were closed) to make another appointment. We called on Mon and had another appt scheduled for Tues, Sept. 15. The tech arrived, did not look at the fridge. Simply read the error code an called **. The person at ** told him to order a defrost controller ($384). We were not confident that this was the part needed because there was NO testing done. But agreed to the part. After doing additional research, we called to cancel the part as there were less expensive options for the same error. During all of this, the tech decided to pull the fridge out from the wall (not sure why - he still didn't look at it). During this process, something made a loud noise. It wasn't until a few hours after he left that we realized the fridge and freezer are now not cooling AT ALL and there is no longer an error code, just the normal display. So, the fridge is now worse. I cancelled the check for the service call the next day. Why would I pay for a service not rendered? Best part is when I called **, their notes said "the tech said he did not have time to troubleshoot". REALLY?? These techs are NOT certified!! Customer Service is rude!!Desired Settlement: I called the main office immediately after the tech left to cancel the part and complain about the lack of service. She said "what do you want me to do about it?". I said nothing. But then when we realized the tech made the refrigerator worse, we cancelled the check for the service call (94.00). We are now being billed $125 - for what??? We want our account cleared completely. We will not pay for a service where NOTHING was done and where we were left in worse shape.

Business

Response:

We will continue to pursue collection of the service fee. We performed our Diagnosis and presented the customer with an Estimate. It was explained when the original appointment was rescheduled from Saturday to Monday that we needed to do so to verify the error code that they were receiving with the manufacturer's tech support (not available on weekends) based on their model and serial numbers. They should be responsible for the D&E since we did go out and perform a service call and give them an option for repair. If they choose another option that does not mean they should not pay.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:There was NO diagnosis done!!! The tech even admitted it. He was on the phone with the home office telling them he wasn't charging us for a service call, but they said he had to. I am perfectly capable of reading a code of the refrigerator and calling ** myself - FOR FREE. I got more information on [redacted] in 2 minutes than the tech got over the phone in an hour. I'm sorry, but standing in my kitchen, reading a code to someone on the phone, then that person looking at a chart and ordering the most expensive part that matches that code is NOT A DIAGNOSIS!!!!!!!!!! There are tons of complaints all over the internet claiming the same thing. As mentioned, we were willing to pay the diagnostic fee at that point even though we were horribly disgusted with the service. The reason we cancelled the check and refuse to pay this company a dime was not even addressed in their response. The tech made the refrigerator worse by forcefully pulling it out of the wall, breaking something in the process. There is now NO code appearing on the display and neither the refrigerator nor freezer are cooling at all. And, as mentioned, when I called ** myself after the tech left, the customer service rep had notes that said "tech was too busy to troubleshoot". They are in the process of sending me this transcript. So, not only will we not give this company a dime, we have contacted a lawyer to seek damages for a replacement refrigerator.

Regards,

Review: We had a service technician come on 6/30 to repair our dishwasher, which was leaving a white coating on all of our dishes. The technician told us that it was hard water deposits and to treat the dishwasher with vinegar. We did the treatment 3 times without improvement so I contacted Appliance Masters through their live web chat and explained that the problem was not fixed. I was told that a technician would come out on 7/20 between 11:30 and 1:30 free of charge (we had paid $74.15 for the initial appointment) and I confirmed my contact information. Around 2:15 I contacted them through the online chat again as the technician had not shown up. I was told that the technician called me to explain how to fix the problem and then canceled the appointment. He had not called me. They gave me the number he called and it was my mother's phone number who had made the original appointment with us and who does not reside with us. I said that she is not the homeowner and doesn't live with us and they said they would inform the technician. I asked if they would be rescheduling the appointment, and after about 20 minutes of waiting for a response was disconnected from the online chat.

I just spoke with my mother who said that she did not cancel the appointment. She told him that we were disatisfied with the service and that they had not fixed the problem, and she told me that the technician never mentioned an appointment and said "there's nothing I can do, they need to use [redacted]." My mother tol d me that the technician was distracted and appeared to be having another conversation at the same time. My mother told me that she reiterated that we were displeased with the service and the technician said "ok." and hung up on her, not once mentioning there was an appointment.Desired Settlement: We were already displeased with the initial service and their attempt to rectify it has been highly unsatisfactory as well. At this point, I want a refund for the $74.15 service fee we paid and I will find another repair company.

Business

Response:

The customer who wrote this complaint was not present at the time of service and did not provide any contact information. The person who was at the home at the time of service was our only contact. There is nothing functionally wrong with the dishwasher, however the technician noticed significant mineral deposit build up. He offered to sell the customer the product we recommend to remove the build up. When she declined, there was nothing more for us to do. Depending on the level of build up and the hardness of the water, it may take something stronger than vinegar, and many cycles, to remove the buildup. The customer paid for a service fee and we performed our service by coming to the home and diagnosing the appliance. The customer is not entitled to a refund.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The service technician did a cursory look at the dishwasher on the initial visit. He did not check the filter or for installation issues, and just told us to do vinegar soaks. We have done several with no improvement and the white deposit on the dishes is unchanged. We use a rinse agent with every rinse with no improvement.I contacted the company and was told the technician would come out again free of charge to look at the dishwasher again.I was not asked to confirm any contact information when I was promised the second visit.The technician called my mother, said he couldn't do anything, and to use [redacted]. He did NOT offer to sell [redacted] to my mother. He did NOT explain to her that he was canceling the appointment I had been promised. He did NOT listen to our concerns when she communicated them to him. She said he was distracted and rude on the phone, appeared to be having another conversation at the same time, and then hung up on her.I paid a service fee and received poor service from someone who barely looked at the problem appliance and then was a no-show on the repeat appointment I had been promised. I expected a knowledgeable appliance repair professional and I expected minimally good customer service and I received neither.I am dissatisfied with the service and I do not believe they provided the service advertised. I am still requesting a refund.

Regards,

Business

Response:

Unless the customer can provide a receipt from a reputable service company showing that we misdiagnosed the complaint, no refund is justified. We did not try to sell the customer [redacted], there is a product called [redacted] which is stronger than vinegar and can assist with the kind of mineral build up experienced by the customer. I would recommend that in the future the customer try to be present when service is performed so the information imparted by the technician is adequately relayed and understood.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Had the technician not canceled (using unclear, poor communication) the free second visit I was promised by customer service, he would have seen no continued evidence of mineral buildup while the problem continued. Incidentally, we were never offered [redacted], we were told to use vinegar or [redacted].I am not sure why the business is choosing not to address that I was told the technician would come out a second time free of charge and that the technician canceled the appointment despite being told on the phone by my mother that the problem had not been resolved. I am still insisting upon a full refund of service fee.

Regards,

Review: I called company to repair my oven. On the first trip the tech told me it was the ignitor and I asked to confirm before I spent 367.01 with taxes that this was the issue. He said it should be so I said to change the part. The oven then broke again and on the second trip he continued to now say it may be the temp sensor and it was another 400.00. I refused the second repair on another assumption of what the problem may be. He told me to contact the office about a refund and the office then told me it was the tech who would authorize refund. I was told the tech would call me in a few hours, I did not hear from tech in over 24 hours so I called the office back and was still told I had to wait for the tech to call me back. I am getting no assistance in trying to get a refund on a part that did not need to be changed on the oven in the first place as they did not do what they said they would do in fixing my oven. The tech said he understood the problem to be one thing without even checking the oven to make sure that is how the problem was correctly detailed, as a person who is not trained in how to describe problems on a product.Desired Settlement: I am looking for a refund of my money that I paid for the labor and part that I paid for, as it was not was needed to be done in the first place.

Business

Response:

We have reviewed our records and our office will be contacting the customer regarding a partial refund.