Appliance Master

Complaint: [redacted] I am rejecting this response because:I did not misunderstand the coupon I read English fine The terms on the coupon do not match their verbal terms this is advertising and against the lae Regards, [redacted] ***

After reviewing the matter further, we have decided to contact the customer to either schedule an appointment to reconfirm our initial diagnosis or give her a refund The technician who performed the initial diagnosis is no longer with the company We have notes in our system that the customer was quite irrational in speaking to our office staff In addition, based on our records, he did in fact perform the diagnosis according to the manufacturer’s guidelines We perform over 15,service calls per year and are quite familiar with the BSH brand line Her displeasure at the outcome of the service call is not sufficient to warrant a refund

Complaint: [redacted] I am rejecting this response because:Aside from the fact that the business has been dragging their feet on this issue for a while (I noticed similar complaints on this business to Revdex.com from other clients) I am concerned that "upon inspection" the business will somehow claim they did not cause the problem, blaming the unit, its age, etc Fact: They had an inexperienced technician unqualified to make the repair, who admitted he broke the unit, but now the business owner Bill [redacted] appears to be backing out I appreciate we are taking a step forward, but am suspicious of their intentions and feel I need to go on record here Let's see what the inspection brings Regards, [redacted] ***

Here is a note from the Technician's Supervisor [1/7/11:20:AM] I gave Ms [redacted] the option of having the repair completed with the discount and she denied

The customer has a misunderstanding of what was offered to herBoth the soap dispenser and control unit were required to complete the repair The technician was willing to discount the cost of the second part (the control unit) in order to complete the repair Our office discussed this with the customer on 1/7/15, they gave Ms [redacted] the option of having the repair completed with the discount and she denied.She is not entitled to a refund because the replacement of the soap dispenser was necessary If she elects not to continue with further repairs, that is her prerogative

Complaint: [redacted] I am rejecting this response because: The technician didn't diagnose anythingHe did not examine my dishwasherHe did not unscrew anythingHe did not try to run the dishwasherHe listened to the exact same information that I provided for Bill (the owner) on the telephone and then proclaimed the control board would need to be replaced at a cost in excess of $During my extensive phone conversation with Bill prior to the techs arrival we discussed the problem with the DW - long running time and water not heating up, and the possibilities of the DW having a loose wire, a bad solder, a bad heating element or a bad control boardBill told me it would cost around $if it was the control boardThe technician came to my house and without ever inspecting the DW gave me a quote of over $to replace the control boardI emailed Bill times and called the office many timesBill has never returned my emails or phone callsThe different women who answer the phone just tell me to email Bill againThis has been going on about monthsI want my $back that they charged for a "diagnosis," since the tech did not perform any service that could be considered a diagnosisIf Bill would have told me that it would be around $to repair I never would have used his company Regards, [redacted]

The customer was given a credit card refund of $on 7/22/14, just as she was promised

This company is the worst I have ever dealt withA tech (Ed) came out to diagnose my appliance and told me I would need a partI gave him a deposit and on the invoice it stated that it would be arrive in dayOne month later I never heard from themI called the company that manufactured the appliance and they said the parts should not have broken so quickly and sent me new partsThey notified Appliance Master and AM sent them a list of parts that were necessaryI received the parts the next dayI called to schedule an apptand they gave me one for four day laterAM then sent me an invoice for how much it would costThe morning that the tech was supposed to arrive he called to say he did not have the right tool to do the repair and was not comingHe then advised that the invoice that I received was incorrect and that it would be an additional $After much discussion I was told by a woman in parts that they could change the invoice at any time and charge what they wanted even though I had an invoice from two days laterShe then hung upThis is the first company that the tech sets the priceHe did more damage to the appliance

Complaint: [redacted] I am rejecting this response because: The businesses response is not accurateI already agreed to have the repair done at the discounted price I will pay for the new part once the I receive the credit of $202+tax for the previous labor that I was billed for in November for the first attempt at the repair [redacted] agreed in November to refund me all laborHe stated in my home while on the phone with the office that he was making now money on me I want to resolve the issue to what [redacted] and I agreed toRegards, [redacted]

Complaint: [redacted] I am rejecting this response because: It's been nearly months since I first contacted Appliance Master about repairing my dishwasherAt this point I just want a refund of the $that I paid when the technician came to my homeHe did not perform any "diagnosis" beyond what I had already done, namely push buttons and watch the Econ/Delicate light illuminateI had done that prior to calling Appliance Master and told that to BillBill said it could be the control board or other problems and would cost about $to repairThe technician used the same information that I told Bill and said it would cost over $to repairI would not have chosen Appliance Master if they told me the cost to repair it would be $After calling Appliance Master almost a dozen times and emailing times I was frustratedThe women who answered the phone said only Bill could handle this issueBill NEVER returned my emails or answered any of my phone callsThe last time I had called Appliance Master I was not irrational but I was frustrated and at one point spoke loudly, the woman on the phone said she couldn't help me and slammed the phone downI don't want anyone from Appliance Master coming to my home I've already been treated very poorly by the companyI want a refund so I can move forward with repairing my dishwasher Regards, [redacted]