This complaint is not valid as there were other tables pictured in the advertisement on CraigslistWhen Mrs [redacted] brought this to our attention, we tried to explain this to her Although the table set that she wants costs $originally, we offered it to her at a discounted rate of $ Although we understand her frustration, we did give her many alternatives, and tried to settle this matter She also states that we have given her the run around, and this isn’t the case as we responded to every communication that she sent usWhile we do try to resolve any complaints and try to satisfy a customer, in this case it is just not feasible, as we as a company pay much more than $for the table that she is wanting We are proud members of the Revdex.com and take a lot of pride that we do proper customer service and adhere to the Revdex.com Standards We do have supporting documentation that shows our original ad, and the other pictures that were included it We hope this resolves the matterPlease let us know if you have any other questions Thank you,
My name is DeEdra [redacted] , my complaint # [redacted] I am sending this video so you can see the operation of the refrigerator on the day I returned it after repeated calls to Appliance & Mattress Center I had a electrician come and replace the outlet, he said it didn't need it but I told him to give that space an outlet of its own so it wouldn't be any more questionsThis was after I returned the refrigerator the week beforeI sold Appliance & Mattress a refrigerator that was also going in and out and they keep associating the two items I am also sending copies of my invoice they gave me, when the refrigerator was returned as well as contracts for [redacted] Financial and Appliance & Mattress Center in an additional email I don't feel that I should be forced to pay for something I don't have or have an association with a company that didn't treat me wellThank you very much for your time
First most, I sincerely apologize for the delay in respondingWe have changed our email and need to update your records with the new one (***@buyamc.com).In regards to complaint # [redacted] , we did attempt to address the problem when we were initially made aware on March 11, Our technician went out, diagnosed and thought he fixed the problemWe are looking at some policies to not only increase efficiency with these matters internally and externally for improved customer service We are contacting her to request she come to the store, pick out a different stove to trade the other one out with and have delivered, free of charge 3:35pm-She has agreed to come in tomorrowI will follow up as necessary to ensure she is happy
I have pictures of the ad on Craigslist and it plainly states $in the upper left corner above the picture of the table and only that tableThere were no other tables in the picture. You can click on the link of their store and it shows many sets but not now since all this happened they took it down because they knew what I saw was what I saw and what I read is that also and that is why it is no longer visable I understand that it would sell for much more but $is what they advertised and that is what they should give it to me for. I believe it is advertising only to entise customers to come to their store and I feel it is very wrong
In Regards to Ms***’s complaint:
Our records indicate that Ms*** purchased the Whirlpool Side by Side Refrigerator on July 31, 2014. On Saturday, August 8, 2014, a Service Invoice was generated (at no cost to the customer so as to honor our day warranty on parts and labor in
our store)Our technician *** , hooked the unit up and everything ran fineWe could not replicate the customers complaint of the unit “turning on and off continuously” and they took the unit back homeThen on Saturday August 16, the gentleman who brought the unit to us stated they wanted to return the unit because it kept shutting on and off continuouslyOur service technician again hooked the unit up and it ran fine without any fault occurringAttempts were made to contact Ms*** and let her know the unit was fine and ready for pickup
The contractual lease between Ms*** and *** Finance is just that, it is between themShe is still responsible for honoring her lease obligationWe do not cancel contract obligations per store policy
As stated on our invoice, which is acknowledged by Ms***’s signature, we charge a 15% re-stocking fee and Cancellations/Returns are given in store creditTherefore, Ms*** has an in-store credit for $608.73. (Invoice *** for $716.15, less $restocking fee)
In conclusion, we are following our policy as it is stated on her invoiceShe will have an in-store credit for $at her disposal*** Financing will remain her commitment
My name is DeEdra [redacted], my complaint #[redacted]. I am sending this video so you can see the operation of the refrigerator on the day I returned it after repeated calls to Appliance & Mattress Center.
I had a electrician come and replace the outlet, he said it didn't need it but I told him to give that space an outlet of its own so it wouldn't be any more questions. This was after I returned the refrigerator the week before. I sold Appliance & Mattress a refrigerator that was also going in and out and they keep associating the two items.
I am also sending copies of my invoice they gave me, when the refrigerator was returned as well as contracts for [redacted] Financial and Appliance & Mattress Center in an additional email.
I don't feel that I should be forced to pay for something I don't have or have an association with a company that didn't treat me well. Thank you very much for your time.
The customer picked up the merchandise in question.The merchandise was available for pick up on 10/24/2015Only [redacted] can extend any dates on her contract as the contract is between them and her. As far as being overcharged on mattresses I am here daily and this is the first that I have...
heard about the overcharge.To maintain customer satisfaction we will refund the customer in the amount of $51.00.Again, it would have been nice if the customer could have contacted us to let us know of her concerns instead of waiting for 12 weeksand then contacting the Revdex.com instead of us!Respectfully,
I should not be responsible for what clearly states in their contract that as soon as the product is returned that my lease is terminated. And furthermore, how can a company MAKE you do future business with them by giving you an in-store credit, which I competley refused. Please see the following documents which supports my claims.
This complaint is not valid as there were other tables pictured
in the advertisement on Craigslist. When Mrs. [redacted] brought this to our
attention, we tried to explain this to her.
Although the table set that she wants costs $999 originally, we offered
it to her at a discounted...
rate of $899.00.
Although we understand her frustration, we did give her many alternatives,
and tried to settle this matter. She
also states that we have given her the run around, and this isn’t the case as
we responded to every communication that she sent us. While we do try to
resolve any complaints and try to satisfy a customer, in this case it is just
not feasible, as we as a company pay much more than $199.00 for the table that
she is wanting.
We are proud members of
the Revdex.com and take a lot of pride that we do proper customer
service and adhere to the Revdex.com Standards.
We do have supporting
documentation that shows our original ad, and the other pictures that were
included it.
We hope this resolves
the matter. Please let us know if you have any other questions.
Thank you,
First most, I sincerely apologize for the delay in responding. We have changed our email and need to update your records with the new one ([redacted]@buyamc.com).In regards to complaint # [redacted], we did attempt to address the problem when we were initially made aware on March 11, 2015. Our technician...
went out, diagnosed and thought he fixed the problem. We are looking at some policies to not only increase efficiency with these matters internally and externally for improved customer service. We are contacting her to request she come to the store, pick out a different stove to trade the other one out with and have delivered, free of charge. 3:35pm-She has agreed to come in tomorrow. I will follow up as necessary to ensure she is happy.
This customer purchased a refrigerator on March 1, 2016 for
$369. The customer originally called on 3/14/16 stating fridge was leaking. The
customer did not call back, after we made numerous attempts to contact her and
schedule the service visit, until 4/19. In the promotion of customer...
service
and integrity we sent our Sr. Technician out on 4/25 and he stated we needed to
swap the fridge out which was done, although the customer was out of warranty.
The customer waited 2 weeks to even come in the store and pick out a different
refrigerator. At this point the customer only paid a $30 redelivery fee, which
does not even cover our cost for delivery as it is a subcontracted position. The
customer called on 6/1 and stated that the second fridge was not working
properly. Another technician went and checked the fridge on 6/3/16 and stated
it was "half out of gas" and needed changed out. This customer then
proceeded to call our store manager on her personal cell phone at 9:47 pm
6/3/16 (well after store closing at 6pm) and was crying and very emotional and
stating she had to have a refrigerator and what was our store manager going to
do about it. She explained to the customer that there was nothing she could do
at that moment and she would do her best to resolve the issue when the store
opened on Saturday. On Saturday morning, the customer again texted our manager
on her personal cell phone at 9:23 am asking about a different fridge. Our
manager texted the customer back at 10:23 after opening the store at our
scheduled time of 10am to let the customer know it was being addressed, but she
needed pictures of the current fridge to send a similar model. When the store
manager spoke with the customer Saturday morning she told the customer she
thought she could swap it out for about $50 but she wasn’t sure as she did not
know which fridge was going out yet. The customer never even came to our store.
The customer finally responded at 2:27pm but did not send pictures until well
after 9pm that evening (although the store closes on Saturday at 4pm).With the
help of the delivery driver that had been there before, the staff choose what
they felt was a comparable size. Customer was provided a brand new refrigerator
on 6/4/16 with the verbal agreement she would pay the difference. When this was
discussed, we did not know which refrigerator we would send out as we had to
find one that met the customer’s height requirements. The refrigerator that we
sent out has a manufacturer’s list price of $599 (a $230 difference than her original
purchase).Our manager informed the customer that we would need to collect an
additional $150 from the customer to cover our cost and third delivery (an
extreme discount). On 6/8 the customer started texting our manager’s personal
cell phone again. The customer sent our manager over 11 text messages in as
little as 10 minutes telling her we would have to take her to court to get the
money because of all the food she lost (which is stated clearly on our
invoicing that we are not responsible for loss of food). Our office manager
then texted her stating that no more text were to be sent to the store
manager’s personal cell phone and all communication should be handled by the
accounting department, as the customer was obviously emotionally unstable at
this point and being verbally abusive to our store manager. Our office manager called
her and left a message and asked that she stop texting our store manager and
deal directly with accounting. It was explained that she could make payment
arrangements for the $150, but if we had to send her to collections it would be
for $300 and any and all collection costs ($230 difference in fridge cost + $70
redelivery fee) and contact her daily to see what arrangements she would prefer.
It is standard operating procedure for companies to call individuals that have
an outstanding debt. With that
being said, Appliance and Mattress Center has always put trust, honesty, and
integrity at the forefront of our business. You can’t stay in business for 28
years without taking quality care of your customers. We have gone above and
beyond to meet this customer’s needs regardless of how
this customer treated our staff and even disregarding our own warranty policy. This
customer was provided a brand new refrigerator with a 12 month factory warranty
with a verbal understanding to pay the difference and that we would work with
her on her pay date of June 10, 2015. The customer is now rescinding her
initial agreement and accusing us of the behavior she portrayed.To resolve
this matter, we will accept the $50 by June 11th, 2015 and be done
with it. However, if the customer does not pay by the agreed upon time we may
take further action to recoup the extreme loss we have incurred.
This complaint is not valid as there were other tables pictured in the advertisement on CraigslistWhen Mrs [redacted] brought this to our attention, we tried to explain this to her Although the table set that she wants costs $originally, we offered it to her at a discounted rate of $ Although we understand her frustration, we did give her many alternatives, and tried to settle this matter She also states that we have given her the run around, and this isn’t the case as we responded to every communication that she sent usWhile we do try to resolve any complaints and try to satisfy a customer, in this case it is just not feasible, as we as a company pay much more than $for the table that she is wanting We are proud members of the Revdex.com and take a lot of pride that we do proper customer service and adhere to the Revdex.com Standards We do have supporting documentation that shows our original ad, and the other pictures that were included it We hope this resolves the matterPlease let us know if you have any other questions Thank you,
My name is DeEdra [redacted] , my complaint # [redacted] I am sending this video so you can see the operation of the refrigerator on the day I returned it after repeated calls to Appliance & Mattress Center I had a electrician come and replace the outlet, he said it didn't need it but I told him to give that space an outlet of its own so it wouldn't be any more questionsThis was after I returned the refrigerator the week beforeI sold Appliance & Mattress a refrigerator that was also going in and out and they keep associating the two items I am also sending copies of my invoice they gave me, when the refrigerator was returned as well as contracts for [redacted] Financial and Appliance & Mattress Center in an additional email I don't feel that I should be forced to pay for something I don't have or have an association with a company that didn't treat me wellThank you very much for your time
First most, I sincerely apologize for the delay in respondingWe have changed our email and need to update your records with the new one (***@buyamc.com).In regards to complaint # [redacted] , we did attempt to address the problem when we were initially made aware on March 11, Our technician went out, diagnosed and thought he fixed the problemWe are looking at some policies to not only increase efficiency with these matters internally and externally for improved customer service We are contacting her to request she come to the store, pick out a different stove to trade the other one out with and have delivered, free of charge 3:35pm-She has agreed to come in tomorrowI will follow up as necessary to ensure she is happy
I have pictures of the ad on Craigslist and it plainly states $in the upper left corner above the picture of the table and only that tableThere were no other tables in the picture. You can click on the link of their store and it shows many sets but not now since all this happened they took it down because they knew what I saw was what I saw and what I read is that also and that is why it is no longer visable I understand that it would sell for much more but $is what they advertised and that is what they should give it to me for. I believe it is advertising only to entise customers to come to their store and I feel it is very wrong
In Regards to Ms***’s complaint:
Our records indicate that Ms*** purchased the Whirlpool Side by Side Refrigerator on July 31, 2014. On Saturday, August 8, 2014, a Service Invoice was generated (at no cost to the customer so as to honor our day warranty on parts and labor in
our store)Our technician *** , hooked the unit up and everything ran fineWe could not replicate the customers complaint of the unit “turning on and off continuously” and they took the unit back homeThen on Saturday August 16, the gentleman who brought the unit to us stated they wanted to return the unit because it kept shutting on and off continuouslyOur service technician again hooked the unit up and it ran fine without any fault occurringAttempts were made to contact Ms*** and let her know the unit was fine and ready for pickup
The contractual lease between Ms*** and *** Finance is just that, it is between themShe is still responsible for honoring her lease obligationWe do not cancel contract obligations per store policy
As stated on our invoice, which is acknowledged by Ms***’s signature, we charge a 15% re-stocking fee and Cancellations/Returns are given in store creditTherefore, Ms*** has an in-store credit for $608.73. (Invoice *** for $716.15, less $restocking fee)
In conclusion, we are following our policy as it is stated on her invoiceShe will have an in-store credit for $at her disposal*** Financing will remain her commitment
My name is DeEdra [redacted], my complaint #[redacted]. I am sending this video so you can see the operation of the refrigerator on the day I returned it after repeated calls to Appliance & Mattress Center.
I had a electrician come and replace the outlet, he said it didn't need it but I told him to give that space an outlet of its own so it wouldn't be any more questions. This was after I returned the refrigerator the week before. I sold Appliance & Mattress a refrigerator that was also going in and out and they keep associating the two items.
I am also sending copies of my invoice they gave me, when the refrigerator was returned as well as contracts for [redacted] Financial and Appliance & Mattress Center in an additional email.
I don't feel that I should be forced to pay for something I don't have or have an association with a company that didn't treat me well. Thank you very much for your time.
I cannot possibly pay the day that he has given me. It was almost a year ago.
The customer picked up the merchandise in question.The merchandise was available for pick up on 10/24/2015Only [redacted] can extend any dates on her contract as the contract is between them and her. As far as being overcharged on mattresses I am here daily and this is the first that I have...
heard about the overcharge.To maintain customer satisfaction we will refund the customer in the amount of $51.00.Again, it would have been nice if the customer could have contacted us to let us know of her concerns instead of waiting for 12 weeksand then contacting the Revdex.com instead of us!Respectfully,
I should not be responsible for what clearly states in their contract that as soon as the product is returned that my lease is terminated. And furthermore, how can a company MAKE you do future business with them by giving you an in-store credit, which I competley refused. Please see the following documents which supports my claims.
This complaint is not valid as there were other tables pictured
in the advertisement on Craigslist. When Mrs. [redacted] brought this to our
attention, we tried to explain this to her.
Although the table set that she wants costs $999 originally, we offered
it to her at a discounted...
rate of $899.00.
Although we understand her frustration, we did give her many alternatives,
and tried to settle this matter. She
also states that we have given her the run around, and this isn’t the case as
we responded to every communication that she sent us. While we do try to
resolve any complaints and try to satisfy a customer, in this case it is just
not feasible, as we as a company pay much more than $199.00 for the table that
she is wanting.
We are proud members of
the Revdex.com and take a lot of pride that we do proper customer
service and adhere to the Revdex.com Standards.
We do have supporting
documentation that shows our original ad, and the other pictures that were
included it.
We hope this resolves
the matter. Please let us know if you have any other questions.
Thank you,
First most, I sincerely apologize for the delay in responding. We have changed our email and need to update your records with the new one ([redacted]@buyamc.com).In regards to complaint # [redacted], we did attempt to address the problem when we were initially made aware on March 11, 2015. Our technician...
went out, diagnosed and thought he fixed the problem. We are looking at some policies to not only increase efficiency with these matters internally and externally for improved customer service. We are contacting her to request she come to the store, pick out a different stove to trade the other one out with and have delivered, free of charge. 3:35pm-She has agreed to come in tomorrow. I will follow up as necessary to ensure she is happy.
This customer purchased a refrigerator on March 1, 2016 for
$369. The customer originally called on 3/14/16 stating fridge was leaking. The
customer did not call back, after we made numerous attempts to contact her and
schedule the service visit, until 4/19. In the promotion of customer...
service
and integrity we sent our Sr. Technician out on 4/25 and he stated we needed to
swap the fridge out which was done, although the customer was out of warranty.
The customer waited 2 weeks to even come in the store and pick out a different
refrigerator. At this point the customer only paid a $30 redelivery fee, which
does not even cover our cost for delivery as it is a subcontracted position. The
customer called on 6/1 and stated that the second fridge was not working
properly. Another technician went and checked the fridge on 6/3/16 and stated
it was "half out of gas" and needed changed out. This customer then
proceeded to call our store manager on her personal cell phone at 9:47 pm
6/3/16 (well after store closing at 6pm) and was crying and very emotional and
stating she had to have a refrigerator and what was our store manager going to
do about it. She explained to the customer that there was nothing she could do
at that moment and she would do her best to resolve the issue when the store
opened on Saturday. On Saturday morning, the customer again texted our manager
on her personal cell phone at 9:23 am asking about a different fridge. Our
manager texted the customer back at 10:23 after opening the store at our
scheduled time of 10am to let the customer know it was being addressed, but she
needed pictures of the current fridge to send a similar model. When the store
manager spoke with the customer Saturday morning she told the customer she
thought she could swap it out for about $50 but she wasn’t sure as she did not
know which fridge was going out yet. The customer never even came to our store.
The customer finally responded at 2:27pm but did not send pictures until well
after 9pm that evening (although the store closes on Saturday at 4pm).With the
help of the delivery driver that had been there before, the staff choose what
they felt was a comparable size. Customer was provided a brand new refrigerator
on 6/4/16 with the verbal agreement she would pay the difference. When this was
discussed, we did not know which refrigerator we would send out as we had to
find one that met the customer’s height requirements. The refrigerator that we
sent out has a manufacturer’s list price of $599 (a $230 difference than her original
purchase).Our manager informed the customer that we would need to collect an
additional $150 from the customer to cover our cost and third delivery (an
extreme discount). On 6/8 the customer started texting our manager’s personal
cell phone again. The customer sent our manager over 11 text messages in as
little as 10 minutes telling her we would have to take her to court to get the
money because of all the food she lost (which is stated clearly on our
invoicing that we are not responsible for loss of food). Our office manager
then texted her stating that no more text were to be sent to the store
manager’s personal cell phone and all communication should be handled by the
accounting department, as the customer was obviously emotionally unstable at
this point and being verbally abusive to our store manager. Our office manager called
her and left a message and asked that she stop texting our store manager and
deal directly with accounting. It was explained that she could make payment
arrangements for the $150, but if we had to send her to collections it would be
for $300 and any and all collection costs ($230 difference in fridge cost + $70
redelivery fee) and contact her daily to see what arrangements she would prefer.
It is standard operating procedure for companies to call individuals that have
an outstanding debt. With that
being said, Appliance and Mattress Center has always put trust, honesty, and
integrity at the forefront of our business. You can’t stay in business for 28
years without taking quality care of your customers. We have gone above and
beyond to meet this customer’s needs regardless of how
this customer treated our staff and even disregarding our own warranty policy. This
customer was provided a brand new refrigerator with a 12 month factory warranty
with a verbal understanding to pay the difference and that we would work with
her on her pay date of June 10, 2015. The customer is now rescinding her
initial agreement and accusing us of the behavior she portrayed.To resolve
this matter, we will accept the $50 by June 11th, 2015 and be done
with it. However, if the customer does not pay by the agreed upon time we may
take further action to recoup the extreme loss we have incurred.