Appliance Parts Center

Mr [redacted] came in to our store on Monday, June 19th with a blown control boardHe placed a special order for the replacement board he? requiredIt was explained to him at the time of the sale, as well as being well posted in multiple locations within the store that All Sales are finalAs indicated on his receipt, the terms of the sales, especially with regard to special orders not being cancellable either since we are ordering the part especially for that customer and it is not a stock partHis part arrived and he picked it up on Wednesday, June 21stHe was told he had a day warranty - this means if the part is defective, it will be replaced with? another of the exact same partThis is a common manufacturer's warranty that we pass? along to the customerIn this business,? I am aware of no one who allows trial and error? repair, especially on electrical itemsWe did try to assist him in other things to check when simply replacing his blown board did not solve his problem, but he became frustrated and no longer was interested in finding out what other part(s) may have been taken out when his board blewHe did leave without his parts, and in fact we tried to return his parts to him, but he did not want them.? We work very hard to make sure the customer understands the policy and verify it verbally, on all paperwork and postings in the store.? it is also on our frequently asked question page on our websiteWhile I'm sorry he became frustrated in trying to complete his repair and has elected to replace his machine rather than give it another try with additional assistance, I believe our staff has done everything possible to be upfront with helpful information and sometimes even this doesn't work for everyoneHis parts are still here, set aside, and should he decide to give it another go, we will happily return them to him within the next daysAfter that we will have to ewaste his parts as abandoned? ?

We were very clear about the terms of sale with regard to *** & *** part purchaseThey requested a control board for their *** double wall oven, we researched the part needed through multiple vendors and the manufacturer to ensure the part, which needed to be specially ordered, was
correctTo the extent of their claim that *** would have told them they would be able to return for a full refund, I must adamantly state he would never make such a statementAll special orders must be confirmed by email to be certain that all parties agree to the terms of the saleWe have put protocols in place so that no misunderstandings occur with regard to the all sales final policyEspecially in the case of a special order, once we place the order for the part we can no longer return to the vendor either, so at that point the sale is considered to be finalAs the attached copy of the email states confirmation of the model and serial numbers as well as the statement " we cannot return or cancel the order", we do offer a day warranty (as the manufacturer offers to us - the replacement of a defective part with a replacement of the same part at no additional charge)The agreement to terms of the sale are implicit in *** response: Yes Please order my part*** ***Any other decision to return the part by mail, spending the funds for postage or purchasing another refurbished, perhaps less expensive, part have nothing to do with our order confirmation contractUnfortunately, sometimes a customer thinks that if they return the part, it will be a reason for refundIt simply does not work that way, we confirmed a second and third time that the part was correct to the model & serial number provided and did provide the part as per the agreementWe work very hard to make sure a customer understands the terms, reviewing both verbally and in writingWe would ask that they review the email for the written termsWe even added notes to their receipt with regard to customer in agreement, email signed & returned

I am rejecting this response because:I was never advised of the no return policy by the salesman I discussed with the salesman my concern that the parts may not be right due to the fact I did not have the model number for my dishwasher and we where just guessing the number from a blurry pictureI asked times about bring the parts back and was advised by the salesman of the day warranty He did not explain it was only for exchanges I WAS NEVER TOLD BY THE SALESMAN THAT THE STORE DID NOT ACCEPT RETURNS OR ALL ITEMS SALES ARE FINAL! I even talked to the salesman that I do not know what is wrong with my dishwasher and made sure I could bring the parts back He stated about the day warranty again I did not exam every wall and sign in the store looking for business policies I went on the word of the salesman that I could bring the parts back This is an atypical retail policy and I feel it is the business obligation to explain at point of sale that they do not accept returns If I was advised of this policy I would have NEVER bought these items at this store

Mr *** came in to our store on Monday, June 19th with a blown control boardHe placed a special order for the replacement board he requiredIt was explained to him at the time of the sale, as well as being well posted in multiple locations within the store that All Sales are finalAs
indicated on his receipt, the terms of the sales, especially with regard to special orders not being cancellable either since we are ordering the part especially for that customer and it is not a stock partHis part arrived and he picked it up on Wednesday, June 21stHe was told he had a day warranty - this means if the part is defective, it will be replaced with another of the exact same partThis is a common manufacturer's warranty that we pass along to the customerIn this business, I am aware of no one who allows trial and error repair, especially on electrical itemsWe did try to assist him in other things to check when simply replacing his blown board did not solve his problem, but he became frustrated and no longer was interested in finding out what other part(s) may have been taken out when his board blewHe did leave without his parts, and in fact we tried to return his parts to him, but he did not want them. We work very hard to make sure the customer understands the policy and verify it verbally, on all paperwork and postings in the store. it is also on our frequently asked question page on our websiteWhile I'm sorry he became frustrated in trying to complete his repair and has elected to replace his machine rather than give it another try with additional assistance, I believe our staff has done everything possible to be upfront with helpful information and sometimes even this doesn't work for everyoneHis parts are still here, set aside, and should he decide to give it another go, we will happily return them to him within the next daysAfter that we will have to ewaste his parts as abandoned

We were not aware of *** attempt to request store credit. Our store policy of All Sales Final and the Day Warranty are clearly posted in multiple places in the store and on all receiptsThis is to protect the integrity of the parts and protect both the end consumer and our
business. Many times people can be unscrupulous and try to purchase parts for "try in" to solve their problems, etcWe would have absolutely replaced the part under warranty, but were not contacted in a timely fashionI am not aware of another appliance parts store open on Sundays, and we would have restocked the part on MondayThe part is quite common, so replacement would not have been an issue. I found the copy of her invoice and the part was purchased on October 8th rather than September 8th, but according to her statement, her contact with us was not until November 11, 2016. At this point, we could only offer a store credit if she were to return the part so we would be able to have it replaced by our vendorWarranty is always a replacement with the same part and our staff was correct in relaying this information. Please understand that this is not to punish, but protect everyone involved and time is of the essence. I have attached a copy of the in store receipt just in case it is helpful

Mr *** came in to our store on Monday, June 19th with a blown control boardHe placed a special order for the replacement board he requiredIt was explained to him at the time of the sale, as well as being well posted in multiple locations within the store that All Sales are finalAs
indicated on his receipt, the terms of the sales, especially with regard to special orders not being cancellable either since we are ordering the part especially for that customer and it is not a stock partHis part arrived and he picked it up on Wednesday, June 21stHe was told he had a day warranty - this means if the part is defective, it will be replaced with another of the exact same partThis is a common manufacturer's warranty that we pass along to the customerIn this business, I am aware of no one who allows trial and error repair, especially on electrical itemsWe did try to assist him in other things to check when simply replacing his blown board did not solve his problem, but he became frustrated and no longer was interested in finding out what other part(s) may have been taken out when his board blewHe did leave without his parts, and in fact we tried to return his parts to him, but he did not want them. We work very hard to make sure the customer understands the policy and verify it verbally, on all paperwork and postings in the store. it is also on our frequently asked question page on our websiteWhile I'm sorry he became frustrated in trying to complete his repair and has elected to replace his machine rather than give it another try with additional assistance, I believe our staff has done everything possible to be upfront with helpful information and sometimes even this doesn't work for everyoneHis parts are still here, set aside, and should he decide to give it another go, we will happily return them to him within the next daysAfter that we will have to ewaste his parts as abandoned

We were not aware of *** attempt to request store credit.? Our store policy of All Sales Final and the Day Warranty are clearly posted in multiple places in the store and on all receiptsThis is to protect the integrity of the parts and protect both the end consumer and our
business.? Many times people can be unscrupulous and try to purchase parts for "try in" to solve their problems, etcWe would have absolutely replaced the part under warranty, but were not contacted in a timely fashionI am not aware of another appliance parts store open on Sundays, and we? would have restocked the part on MondayThe part is quite common, so replacement would not have been an issue.? I found the copy of her invoice and the part was purchased on October 8th rather than September 8th, but according to her statement, her contact with us was not until November 11, 2016.? At this point, we could only offer a store credit if she were to return the part so we would be able to have it replaced by our vendorWarranty is always a replacement with the same part and our staff was correct in relaying this information.? Please understand that this is not to punish, but protect everyone involved and time is of the essence.? I have attached a copy of the in store receipt just in case it is helpful

I am rejecting this response because:I was never advised of the no return policy by the salesman.  I discussed with the salesman my concern that the parts may not be right due to the fact I did not have the model number for my dishwasher and we where just guessing the number from a blurry picture. I asked 2 times about bring the parts back and was advised by the salesman of the 90 day warranty.  He did not explain it was only for exchanges.  I WAS NEVER TOLD BY THE SALESMAN THAT THE STORE DID NOT ACCEPT RETURNS OR ALL ITEMS SALES ARE FINAL!  I even talked to the salesman that I do not know what is wrong with my dishwasher and made sure I could bring the parts back.  He stated about the 90 day warranty again.  I did not exam every wall and sign in the store looking for business policies.  I went on the word of the salesman that I could bring the parts back.  This is an atypical retail policy and I feel it is the business obligation to explain at point of sale that they do not accept returns.  If I was advised of this policy I would have NEVER bought these items at this store.

We were very clear about the terms of sale with regard to [redacted] & [redacted] part purchase. They requested a control board for their [redacted] double wall oven, we researched the part needed through multiple vendors and the manufacturer to ensure the part, which needed to be specially ordered, was...

correct. To the extent of their claim that [redacted] would have told them they would be able to return for a full refund, I must adamantly state he would never make such a statement. All special orders must be confirmed by email to be certain that all parties agree to the terms of the sale. We have put protocols in place so that no misunderstandings occur with regard to the all sales final policy. Especially in the case of a special order, once we place the order for the part we can no longer return to the vendor either, so at that point the sale is considered to be final. As the attached copy of the email states confirmation of the model and serial numbers as well as the statement " we cannot return or cancel the order", we do offer a 90 day warranty (as the manufacturer offers to us - the replacement of a defective part with a replacement of the same part at no additional charge). The agreement to terms of the sale are implicit in [redacted] response: Yes Please order my part. [redacted]Any other decision to return the part by mail, spending the funds for postage or purchasing another refurbished, perhaps less expensive, part have nothing to do with our order confirmation contract. Unfortunately, sometimes a customer thinks that if they return the part, it will be a reason for refund. It simply does not work that way, we confirmed a second and third time that the part was correct to the model & serial number provided and did provide the part as per the agreement. We work very hard to make sure a customer understands the terms, reviewing both verbally and in writing. We would ask that they review the email for the written terms. We even added notes to their receipt with regard to customer in agreement, email signed & returned.

Review: We relied on the Appliance Parts Center website statements that they "Have technical knowledge" - "Provide free technical advice" - "GET THE RIGHT PART THE FIRST TIME" - "Competitive Prices" - and the fact that they are right up the street from our residence. I brought the part I thought might need replacement, a refrigerator control board, (along with the Model # of the refrigerator and Part # of the board) - to the store and explained the cooling problem I was having with my refrigerator and asked them if they could look at the board. The sales clerk told me there was no way to check the board, but had the same part in stock, and subsequently sold me a new board. When I got home, I saw immediately that it was the wrong board because the layout and fittings of the board were different than the old one. When I tried to return it - because they gave me the wrong part - they said they don't accept returns on opened boxes. They said they would only sell me the right part, which I reluctantly purchased, and gave them the wrong part back. I was feeling uneasy with this business at this point and decided to check with [redacted] where I had purchased the refrigerator. [redacted] confirmed the part # I needed and gave me a quote for half the price of the Appliance Parts Center price. Since I hadn't opened the box from Appliance Parts Center, I decided to order the part from [redacted], believing I could return the unopened box to Appliance Parts Center. Due to my experience with Appliance Parts Center, I told [redacted] that I was not positive that the control board was the problem (since Appliance Parts Center did not provide any technical advice) and was told that there was no problem with returns. I received the part from [redacted] and installed it and found that it did not resolve the cooling problem. I had no problem returning the opened box and installed part from [redacted] and received a prompt refund from them. Appliance Parts Center is refusing to give a refund for the unopened box of the part they sold me.Desired Settlement: I want to be able to return the unopened box that I purchased for $241.23 from Appliance Parts Center. They should have sold me the right part to begin with and accepted an exchange when the part was wrong. I gave them the wrong, opened box part in good faith and truly believe that they sent it back to the manufacturer based on their 90 day manufacturers warranty to get a refund for themselves. A letter that was sent to the business is being sent separately to Revdex.com of Northeast California.

Business

Response:

In response to [redacted]’s complaint regarding the part in question, on the initial visit a control board was purchased with a customer supplied part number. He had done some research online in an attempt to diagnose his issue. He was uncertain of his need for a control board and asked if we could test it to see if it was bad. We could not bench test this for him, as this is not possible. We are happy to help people to the best of our abilities, but to expect we would be able to act as thoroughly as a service technician in front of the machine with hands on capabilities is not reasonable. We are happy to research the machine, provide as much help with regard to the items we would check and share that information. We are not able to diagnose, much like a dentist cannot diagnose over the phone. We supplied the part requested by the customer’s supplied part number, this is critical since we have an all sales final policy which is clearly posted in multiple locations, on our website under frequently asked questions and printed on all receipts. When he realized he had the wrong board and brought it back we elected to make a one-time exception for him and do an even exchange for the correct board. We would have done the research to ensure the part number was the correct board for his model at the time of exchange. While he believes that we would simply return this now used part to our vendor as a warranty claim, he is incorrect. There are many systems in place to prevent fraud and the requirements for a warranty claim are quite involved. We simply would ewaste the returned item and absorb the cost of the part. This is one reason we do not normally do returns or exchanges unless we are the ones in error. Our attempt to be gracious and considerate is now being met with entitlement. All retail establishments set their own particular sales, return and exchange policies and one can never assume what they may be. We are not willing to provide a full refund since the original purchase was the customer’s error with the provided part number. We are most certainly not making a profit and had only hoped to break even while providing a service of goodwill by doing the exchange.

Consumer

Response:

The business response to our complaint is in contradiction to the actual transaction and what they state and emphasize on their website. It does not focus on the true issues of the complaint.

The initial contact with Appliance Parts Center was not bringing in a "customer supplied part number" to the store. When I ([redacted]) initially visited the Appliance Parts Center. I told them I needed Freon for my refrigerator for my refrigerator because it was not cooling properly. The clerk I spoke with told me they do not sell Freon, however, they could sell me a part that might fix it. I gave the clerk specifics about the cooling problem and he proceeded to tell me that it was probably the circuit board or the compressor. The clerk knew at this time that we were not sure what the exact problem was, but suggested replacing the circuit board because it was the least expensive option.

At that point, I went home and researched the internet for a replacement circuit board model number based on the refrigerator model number posted inside the refrigerator. I returned to the store with the model number I found and the actual from my refrigerator. The clerk sold me the board without checking the one I brought in to see if it was right, even though I asked him to.

The business response states: "We are not able to diagnose ... over the phone." The business was not asked to diagnose over the phone. The business response statement also contradict their website statement "We have experience to effectively guide you through basic appliance diagnostics and repairs." A refrigerator not cooling is a basic problem with appliance as it is the only function of the appliance.

The business response states: "We are happy to research the machine, provide as much help with regard to items we would check and share that." The business website emphasizes: "GET THE RIGHT PART THE FIRS TIME." The clerk conducted no research to ensure it was the proper part, including not even looking at the actual board I brought in. The website also emphasizes their extensive experience and expertise, portraying themselves as professionals who have more than average skills and abilities in their field than the average person. Their portrayal as experts may be true, however, they did not utilize any professional skills and abilities in my experience with them - they only offered to sell me two parts that may be the problem. It is my opinion that the business is bordering on what would be considered "Professional Negligence" and that their website information is false and misleading advertising. I have never field a complaint against a business before and would not be making these statements about Appliance Parts Center if they weren't true based on my experience with them.

The Return Policy is obviously an issue with Appliance Parts Center as a complaint for the same issue was filed with Revdex.com earlier this year. The posters that the business included in their response to the earlier complaint were not in place at the time of this current issue with them. As I ([redacted]) stated previously in an attachment to the original on-line complaint, the only reference I saw regarding sales being final was after I asked where they were. One reference was on a side wall on a posted mixed in with a lot of other information that was in larger print. The other was on a wall behind the sales clerk which you could not see if you were at the sales counter or in line because the sales clerk at the counter would be blocking the line of vision to the poster.

The business response also states that the no returns policy is stated on their website under "frequently asked questions." It's clear that the business is trying to make this information as hidden and discreet as possibly by not displaying it clearly in the their store or on their website Home Page and not verbally informing a customer of the policy, especially if it is clear what the problem is. We have never done business with those that clearly state they do not accept returns.

Appliance Parts Center knew from the start that we were not sure what the exact problem was and should have made sure that we understood that any part we bought from them was not returnable, especially since it was an issue in the recent past. They sold us the circuit board after telling us that it could also be the compressor. They never verbally said anything about not being able to return the board if it was not the problem.

The problem turned out to be neither the circuit board nor the compressor, but a leak in the sealed system - a problem the Appliance Parts Center experts never discussed or recommended to explore before selling us a part.

We are still in possession of the "exchanged" board which is in the original, sealed box. We never had any reason to open it after we discovered the actual problem, which Appliance Parts Center did not assist us with.

The resolution we are seeking to return the opened "exchanged" board for a refund of the price we paid for this circuit board.

Respectfully Submitted,

Business

Response:

This is the second complaint from [redacted] who is not the customer of record, we ask that both this most recent complaint and also the last complaint be stricken from our record. Please note that his story has entirely changed from the initial complaint. Per our conversation with Jean at the Revdex.com office, you do not handle third party complaints and [redacted] is not the customer of record. Should the true customer of record file a concern, it should be considered a false statement at this point. Had he truly had a concern it would have been voiced properly and in a timely fashion. Please consider a software improvement to block duplicate claims from the same party in the future.

Business

Response:

Company stands by original response.

Consumer

Response:

This letter is in response and rebuttal to the new information received regarding Appliance Parts Center's contention that we were never customers of their store and are a third party because of the name on the invoice. We are questioning why Appliance Parts Center did not bring this up initially if it is an issue with them, especially since they are the ones who chose to put another name on the invoice. The name - Greg [redacted] - is [redacted]'s brother, who is an HVAC contractor and [redacted] mentioned his name when inquiring about a possible contractor's discount. He never asked that his brother's name be used for invoice purposes.

We have enclosed a bank statement belonging to [redacted] Brady showing proof of the purchase at their store on the date of the purchase, along with the invoice on which they put the name "Greg [redacted]."

It appears that Appliance Parts Center is obviously "grasping at straws" at this point because they can't dispute or respond to the actual issues surrounding this complaint.

The major issues of this Complaint, as we have previously described in detail and not deviated from are:

(1) Appliance Part Center's rebuttal statements that they are "happy to provide research and as much help with regard to the items we could check and share that" and "We do not normally do returns or exchanges unless w are the ones in error. They, admittedly, acted on a "customer-supplied" model number and in reality did nothing more, even when they were asked to. They were given the model numbers and the actual circuit board from the refrigerator and did no research to confirm it was correct and refused to even look at the circuit board to ensure we would "GET THE RIGHT PART THE FIRST TIME," which is emphasized on their website. This was inexcusable, considering their discreet "All Sales Final" policy and the fact that they knew the actual part needed was in question.

(2) Appliance Parts center's business practice of promoting themselves as having competitive prices when, in our experience, they sold/exchanged it to us for almost twice the price of another local competitor and the price we have since seen on internet sites. This would explain why the clerk said he accidently deleted the pricing information from their site and couldn't retrieve it, and then told us that it was the very same price as the other circuit board, which was much more expensive. We found that the very same circuit board at Sears Appliance Center for almost half the price and, as any reasonable person would do, ordered it from them.

(3) Appliance Parts Center's statement that "No company does that anymore, you need to get up to date" - regarding return to open electronic boxes. The same part we purchased from Sears was opened and installed in the refrigerator and it was determined that it was not the part causing the cooling problem. We had no problem returning the circuit board to Sears. We have enclosed an invoice and bank statements showing the purchase and refund of the very same circuit board part through Sears Appliance Parts.

(4) Appliance Parts Center's rebuttal statement that "We are most certainly not making a profit and had only hoped to break even." This is highly unlikely considering that we paid them nearly twice as much as the normal price for this product and they certainly did not pay the retail price.

Appliance Parts Center apparently did not learn from the earlier complaint filed on March 5, 2014 against them for the very same issue. Appliance parts Center has the right to any business practice they choose to implement, however, their business practice of not clearly disclosing this practice is deceitful. In the earlier complaint, the business replied by stating they had specific verbiage about "Sales Final" on their dry boards. This was only a bout a month prior to our purchase, which questions the truthfulness of their statement.

Appliance Parts Center, in our experience, appears to thrive on customers who do not have specific knowledge of what they need and have a situation where they need help immediately like a refrigerator not working. Their website advertising totally misleading and their in-store customer service is totally inadequate.

There is no need to reiterate everything that has already been written and submitted. We are enclosing copies of previous correspondence that support our statements about our experience with Appliance Parts Center with highlighted emphasis on the specifics of our complaint.

Resolution Desired: We want to return the factor-sealed refrigerator circuit board to Appliance Parts Center for a refund of $241.23.

Revdex.com can make any decision they wish, however, Please inform Appliance Parts Center that we are ready to go to social media with our experience with them to protect other people from experiencing the same as we have had with them.

Respectfully Submited,

Consumer

Response:

I am rejecting this response because: I am standing by my original complaint.

Review: I purchased a part from the above business. The part was a motor for a dishwasher that $157.03 before tax. When I purchased the item the individual who sold me the part mentioned nothing about no returns on items that were purchased from them. When I arrived home my girlfriend and myself discussed if it was worth putting that much money into a older dishwasher. We decided that we would rather buy a new dishwasher, since the current dishwasher was over 7 years old and had lots of use on it. When I attempted to return the unused part, which had not even been removed from the box I was informed that they did not accept returns. The only thing on the receipt that it says is that all sales are final. It makes no mention of not being able to return parts. If I would have know that I wouldn't have been able to return the part, I would have never purchased it until I had discussed this issue with my girlfriend.Desired Settlement: These type of business practices are unethical and should not happen. I want it to be a requirement that if a business is going to sell a item that is non returnable, that they need to inform the customer that particular item is non returnable, if purchased and it leaves the store. I just feel that this type of business practice is shady and they should be investigated about these types of business practices. Thanks for your time.

Business

Response:

We have posted on two dry boards behind sales person:

NOTICE

We are happy to assist you

In order to ensure the quality

and integrity of your parts purchase

ALL SALES ARE FINAL

please ask any questions prior

to purchase

THANK YOU

We strive to serve our customers to the best of our abilities. We have this policy to protect our customers from buying used or damaged items from previous sales. No appliance parts dealers that we know of accept returns on electrical items, open or not. The bottom of our receipt also states that all sales are final.

We regret that [redacted] didn't notice the posted policy, unfortunately we are unable to return a motor "electrical item". It has a warranty, and we honor that. It is an exchange warranty. Had that been the case than we would have replaced it.

Business

Response:

We have posted on two dry boards behind sales person:

NOTICE

We are happy to assist you

In order to ensure the quality

and integrity of your parts purchase

ALL SALES ARE FINAL

please ask any questions prior

to purchase

THANK YOU

We strive to serve our customers to the best of our abilities. We have this policy to protect our customers from buying used or damaged items from previous sales. No appliance parts dealers that we know of accept returns on electrical items, open or not. The bottom of our receipt also states that all sales are final.

We regret that [redacted] didn't notice the posted policy, unfortunately we are unable to return a motor "electrical item". It has a warranty, and we honor that. It is an exchange warranty. Had that been the case than we would have replaced it.

Business

Response:

We have posted on two dry boards behind sales person:

NOTICE

We are happy to assist you

In order to ensure the quality

and integrity of your parts purchase

ALL SALES ARE FINAL

please ask any questions prior

to purchase

THANK YOU

We strive to serve our customers to the best of our abilities. We have this policy to protect our customers from buying used or damaged items from previous sales. No appliance parts dealers that we know of accept returns on electrical items, open or not. The bottom of our receipt also states that all sales are final.

We regret that [redacted] didn't notice the posted policy, unfortunately we are unable to return a motor "electrical item". It has a warranty, and we honor that. It is an exchange warranty. Had that been the case than we would have replaced it.

Business

Response:

We have posted on two dry boards behind sales person:

NOTICE

We are happy to assist you

In order to ensure the quality

and integrity of your parts purchase

ALL SALES ARE FINAL

please ask any questions prior

to purchase

THANK YOU

We strive to serve our customers to the best of our abilities. We have this policy to protect our customers from buying used or damaged items from previous sales. No appliance parts dealers that we know of accept returns on electrical items, open or not. The bottom of our receipt also states that all sales are final.

We regret that [redacted] didn't notice the posted policy, unfortunately we are unable to return a motor "electrical item". It has a warranty, and we honor that. It is an exchange warranty. Had that been the case than we would have replaced it.