I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still don't know if I'm using the correct email address since nobody respondsHow would you like my gaurantee of not filing a claim with my CC company? Here? I will NOT file any additional claim against you, with my credit card company or otherwise, as long as I receive a check for the full amount of payment made to youSince no personal information can be added to these emails, how would you like me to verify my address? I don't want any misunderstandings, miscommunications, etcto interfere with my full refund Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. If a problem arises I'll let you know
Regards,
*** ***
Revdex.com spoke to Dennis at business and the following was relayed: The part had gone on back orderThe customer was contacted on June 1st and asked if they still wanted the part, they said they didUpon receiving notice that they wanted to cancel the order, it was immediately cancelledI am
prepared to credit the customer back the $but want to make sure they are not disputing it with their cardIf they are I will just let the dispute go throughIf they haven't disputed the charge and are not going to I will refund them immediatelyPlease respond in writing whether the customer would prefer a refund issued or to file a dispute with their card
Revdex.com spoke to Dennis at business and the following was relayed: We need to see that the element is damaged and unusable. If the customer provides a picture of the element, the terminals or any part rendered unusable, I will provide a full refund of $27.93.
Revdex.com spoke to Dennis at the business: The issue is that there was an error with the customer's email, that was typed by them. The emails were automatically replied to by our system but came back as delivery failures. He was responded to and sent the RA four times. We did offer to give him the RA #...
over the phone. There is no restocking fee. He will get the full refund back minus the shipping and handling of $7.95 for a total refund of $58.85. He just needs to include his name, address, the order number, and the RA number which is RA [redacted].
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I still don't know if I'm using the correct email address since nobody responds. How would you like my gaurantee of not filing a claim with my CC company? Here? I will NOT file any additional claim against you, with my credit card company or otherwise, as long as I receive a check for the full amount of payment made to you. Since no personal information can be added to these emails, how would you like me to verify my address? I don't want any misunderstandings, miscommunications, etc. to interfere with my full refund.
Regards,
[redacted]
Revdex.com spoke to Dennis at business and the following was relayed: The refund was issued today, back to [redacted], last 4 on card [redacted], in the amount of $60.90.
Revdex.com spoke to Dennis at the business and the following was relayed: They did call to report the support was broken. I am not sure about any pictures that were sent to us. The customer did call back at a later time and stated they were currently using the element. We did request current pictures be...
sent which they were unable to do. We did offer to replace the element but needed the model number which they did not provide. We attempted to confirm their address to send another one to them and they stated that they wanted their money back. They have the part and are currently using so we are unable to have it warrantied and refund them the full amount. What we are able to and willing to do is issue a refund for the price of the part, which is $19.98; or we can ship out a brand new element at no cost to the customer. We ask that the customer acknowledge and agree in writing that if they accept either option that this will satisfy the complaint and they will not file a dispute with their credit card.
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still don't know if I'm using the correct email address since nobody respondsHow would you like my gaurantee of not filing a claim with my CC company? Here? I will NOT file any additional claim against you, with my credit card company or otherwise, as long as I receive a check for the full amount of payment made to youSince no personal information can be added to these emails, how would you like me to verify my address? I don't want any misunderstandings, miscommunications, etcto interfere with my full refund Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. If a problem arises I'll let you know
Regards,
*** ***
Revdex.com spoke to Dennis at business and the following was relayed: The part had gone on back orderThe customer was contacted on June 1st and asked if they still wanted the part, they said they didUpon receiving notice that they wanted to cancel the order, it was immediately cancelledI am
prepared to credit the customer back the $but want to make sure they are not disputing it with their cardIf they are I will just let the dispute go throughIf they haven't disputed the charge and are not going to I will refund them immediatelyPlease respond in writing whether the customer would prefer a refund issued or to file a dispute with their card
Revdex.com spoke to Dennis at business and the following was relayed: We need to see that the element is damaged and unusable. If the customer provides a picture of the element, the terminals or any part rendered unusable, I will provide a full refund of $27.93.
Revdex.com spoke to Dennis at the business: The issue is that there was an error with the customer's email, that was typed by them. The emails were automatically replied to by our system but came back as delivery failures. He was responded to and sent the RA four times. We did offer to give him the RA #...
over the phone. There is no restocking fee. He will get the full refund back minus the shipping and handling of $7.95 for a total refund of $58.85. He just needs to include his name, address, the order number, and the RA number which is RA [redacted].
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I still don't know if I'm using the correct email address since nobody responds. How would you like my gaurantee of not filing a claim with my CC company? Here? I will NOT file any additional claim against you, with my credit card company or otherwise, as long as I receive a check for the full amount of payment made to you. Since no personal information can be added to these emails, how would you like me to verify my address? I don't want any misunderstandings, miscommunications, etc. to interfere with my full refund.
Regards,
[redacted]
Revdex.com spoke to Dennis at business and the following was relayed: The refund was issued today, back to [redacted], last 4 on card [redacted], in the amount of $60.90.
Revdex.com spoke to Dennis at the business and the following was relayed: They did call to report the support was broken. I am not sure about any pictures that were sent to us. The customer did call back at a later time and stated they were currently using the element. We did request current pictures be...
sent which they were unable to do. We did offer to replace the element but needed the model number which they did not provide. We attempted to confirm their address to send another one to them and they stated that they wanted their money back. They have the part and are currently using so we are unable to have it warrantied and refund them the full amount. What we are able to and willing to do is issue a refund for the price of the part, which is $19.98; or we can ship out a brand new element at no cost to the customer. We ask that the customer acknowledge and agree in writing that if they accept either option that this will satisfy the complaint and they will not file a dispute with their credit card.