Appliance Recycling Centers of America

Initial Business Response / [redacted] (1000, 8, 2015/11/13) */ I have spoken to Mr [redacted] and explained that the rebate is through the manufacturer, not through ApplianceSmartNeither ApplianceSmart nor the sales associate is able to change the conditions of the rebateThe rebate form did state that the rebate was in the form of a MasterCard card that could be used anywhere MasterCard Debit cards are accepted, that it had no cash access and that it expired months after issuance I have offered a store credit for the full $as a good will customer satisfaction adjustment Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The purpose of the complaint is that their salesperson falsely represented the rebate to meHis response did not address the complaint at allRather he tried to focus not on the complaint Instead of addressing my complaint, he acted as if it wasn't trueHe also said along the lines of "we haven't had any other complaints, so why would your situation be true" (take note they have an F rating in Revdex.com)He used condescending statements such as "Well, I don't know why you wouldn't have spent it right away anyways"The thing is the salesperson sold me on the fact I could use in a year, so there was no rush to use it right awayAnd also "it works just like a credit card" Then he apologized for not coming to an agreement, rather than apologize for his salesperson misrepresenting the rebate He could at least say he was going to take the feedback and train their sales people to not misrepresent their rebatesHe acted as if they never have and never would misrepresent a rebate I do not want a store creditI just want a check for $Which is what would happen if you had a $credit on a credit card and the account closedIf it works just like a credit card (like their saleperson said), I should receive a check, just like you would from a credit card company The owner of the company should be embarrassedI do not accept that as resolution Final Business Response / [redacted] (4000, 12, 2015/11/27) */ The rebate in question was offered and processed by the manufacturer, not ApplianceSmartWe have referred Mr [redacted] to the manufacturer to try to resolve the issue We post the rebate forms on the appliances which clearly state the terms of the rebateNeither ApplianceSmart or the sales associate are able to change the terms of the rebate

Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ This unit was manufactured by the Whirlpool Corporation, not ApplianceSmartThe Refrigerator carries a one year factory warrantyThe warranty is written and administered by Whirlpool not ApplianceSmartUnder the warranty guidelines any functional failure is to be repairedThe part in question that failed has been replaced, again under the factory warrantyDamage claims are to be directed to the manufacture, in this case WhirlpoolThe customer did purchase an extended warranty and food loss is covered under the extended warrantyThe extended warranty is written and administered by New Leaf, not ApplianceSmart I advised the customer to contact New Leaf regarding any food loss claimReplacements for faulty items are the sole discretion of the manufacturer or the Extended warranty provider

ApplianceSmart has contacted the customer and agreed to work with the installer to insure she is reimbursed all costs associated with the install of her dishwasherWe apologize for any misunderstanding between ApplianceSmart, the installation provider and the customerCustomer service is our top priority

We got the new regulator, had it put on and now the stove works perfect If they would have changed it like I mentioned to them before everything would have been fine I’ve got someone from a Bible Camp in South Dakota who may be interested in it but I know I could never get what I ended up paying for it after the refunds Appliance Smart gave me (Say if I could sell it for $I would expect Appliance Smart to pay me the difference of $for all the hassle I’ve been going through since last July)Thank you

The appliance manufacturers administer the warranty on the applianceAny claims should be directed to GEThis washer was sold as a ding and dent unit at a reduced priceThe dents were preexisting from the manufacturer, not as a result of delivery damage.Although, repair or replacement under the warranty is normally handled by the manufacturer, ApplianceSmart exchanged the defective washer and delivered a new unit to save the customer time waiting for GE to administer the warranty.Manufacturer warranties are limited, and neither the retailer nor the manufacturer takes on the liability of additional costs entailed

The customers’ appliance is warranted by the manufacturer, LG AppliancesThe customer has had several different service companies out to service the appliance, and none have been able to find anything wrong with the operation of the applianceAs a good will customer service, we sent one of our techs out, even though it is outside our service area and he found the appliance working properlyWe have encouraged the customer to contact LG Appliances if she feels there is still a problem with the appliance as they are the ones that administer the warranty

Initial Business Response / [redacted] (1000, 10, 2015/10/07) */ Contact Name and Title: Rachel [redacted] , Vice Pres Contact Phone: [redacted] Contact Email: [email protected] The $incentive check was mailed to Ms [redacted] on September We apologize for our administrative error in not issuing the check sooner and also for the inconvenience to her Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/10/08) */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me