Appliance & Refrigeration Hospital Inc

The ** dispatched referenced by Mr*** was rejected by us immediately with ** and they indicated that they would send another service providerThis was not to be malicious but only to follow Mr***'s direction on 5/24/to never service him again. That direction came after
our office personnel advised that the part needed to complete a dryer repair was on a factory back order. Mr*** did speak with a manager to make it clear that he would not use us again and to not return. It is important to use an authorized servicer to perform warranty service and there are several options in Mr***'s area. We do not feel we are responsible for service charges performed by another provider. We always wish for consumers to use a service provider they can trust and be comfortable with. Steve

Complaint: ***I am rejecting this response because: As part of the repair process, the technician ran the washer for several minutes for one, or more, instances During this time, the leak should have been readily apparent to a trained eye (I believe the leak was also ocurring whether, or not, the washer was in operation.) When the thumwas givent that the washer was good to go, it is clearly a statement that there are no serious problems taking place at the water connection points Apparently in standing behind the washer, the technician and company can't be said to stand behind their work
Sincerely,*** ***

The ***'s requested service for an Electrolux washer for an out of balance and seal leak issue We arrive on 5/3/and diagnosed the motor needing replacement and they requested that we tighten the cold water hose that they had just replaced The ***'s were adamant that we specifically tighten the cold water hose We documented with a picture clearly showing the cold water hose with a paper towel under that specific hose (picture attached) We spoke with the customers plumber indicating that the hot water hose was actually leaking We believe that we were miss-informed which prevents us from assisting properly and assume no responsibility Steve

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

It is very unfortunate that the *** are blaming product quality issues on the servicer attempting to assist with resolution We however had a conversation with the *** on 8/and complied with providing a refund That should have been received immediately Steve

We take these issues very seriously and always take responsibility when we cause issues. In this case we were advised that our technician caused a 4" scratch in the floor on a visit on 7/8/15. However, we noted a scratch prior to work being performed on a visit on 6/3/15. The
scratch also does not match any work we would have performed and does not align with the leveling leg and we only moved the product approximately 2" during the course of our serviceBecause we do not believe we caused this issue our service manager advised the customer to contact their home owners insurance and if they investigate and find us liable even after reviewing our documentation, we would deal with the claim. We do not feel that we can serve the *** with this pending issue...if we are not responsible we would gladly continue to service the *** and resolve their repair need. Their refrigerator has had some service challenges. The *** are welcome to contact me directly if we can move past the flooring issue and I would be happy to solve the current repair need. Steve - ext***

Complaint: ***I am rejecting this response because:
Yes, I am out the $call fee so I will gladly accept the $back from Appliance Hospital as I have to pay the new company a $call feeBut:
The technician broke TWO refrigerator lights, one in the freezer, one in the refrigeratorI would like those either replaced by the company and shipped to me, OR refund the approximate cost of $for the two
Over the past months I have lost at least $worth of foodI have a crisper tray with frozen avocados, lettuce, and other produceThe cheese is frozen in the deli drawerThere is also food frozen in the main refrigerator (non usable) as the temperature fluctuates between to degrees FI would like to be compensated for lost food
In addition the tech dented the center support by hammering it to break something loose (I don't know what), so it looks like ***
None of the above even BEGINS to compensate for the 4-hours I had to be here with the tech during each visit, for each of the five service calls, nor the time it took to load and unload the refrigerator and freezer each time
And the refrigerator STILL isn't repaired!
If the above isn't resolved, I am happy to address this in Small Claims Court.Sincerely,*** ***

We have very detailed notes and a recording of the approval call...however, I have appealed to the manufacturer and they are going to assist us even without the information they require from Mr*** Mr*** will be relieved from the amounts owed us and the collection company will be advised We trust this will resolve this complaint ***

Complaint: ***I am rejecting this response because:
As stated previously, the technician ran the washer to test the machine's malfunction In the process of testing and diagnosing the issue, the washer was operated During this span of time, the technician had ample opportunity to view the slow but steady leak The connections, in fact, were given a "thumbs up" at the end Ordinary and prudent care would have detected the leak (This is also not a first time for this scenario for company.)Sincerely,*** ***

The guarantee we have is with Mr***'s extended warranty company and expired per our agreement with them directly Mr*** apparently did not renew his contract agreement with this company (Whirlpool Service Plan) We are owed the full price of the repair, but still adjusted the bill to cover our labor only Mr*** allowed us to believe that his extended contract was still in force which we determined is not by contacting them directly We advised him on several occasions to please contact them for approval of repair which was apparently ignored The service is now complete and the total for the repair is $by excluding the part cost (which was billed out at cost of per his 3rd party contract with the retail price of approximately $95.00) Parts are procured differently and the reason for the difference in guarantee We attempted to bill this service through Mr***'s warranty company only to find it had expired We do not wish to make further adjustments to this service Steve

I am rejecting this response because:
Complaint: ***
Appliance Hospital AND Maytag should provide me with customer serviceBoth have not
Appliance Hospital received and accepted the repair order the order from MaytagI would think after FIVE service calls they would assist me in resolving this issueTheir current response is "contact Maytag"They couldn't even provide me with any phone numbers or departments to contact
Appliance Hospital has provided me with "no customer service."
I am the CUSTOMER and not the Errand boySincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We have diagnosed the *** refrigerator as being un-repairable and documented with the manufacturer We have provided the file # *** of the repair findings from Whirlpool and provided the number to the *** The customer purchased an extended service agreement from
Whirlpool and we are not aware of the policies for resolving this issue through this policy We have no authority or responsibility for resolution and have directed the *** to contact the service agreement provider This complaint is miss directed and needs to be handled by the manufacturer and/or the service agreement provider! Thank you!

Complaint: ***I am rejecting this response because: The invoice from the April work clearly stated that the parts and labor were warranted for one year (No caveats) It was only after the September identical repair was completed and the no charge invoice was received---that the Appliance Hospital decided that there would be a charge and subsequently notified me of the charge When the email with the charge was submitted to me---a person by the name of Andrew left me a message to that effect On hearing the message, I immediately returned the call and spoke with "Tony" The crux of the conversation with Tony and my follow up call to Francinie are covered in my original complaint
The invoice clearly stated that parts and labor were guaranteed for one year I asked The Appliance Hospital to return with that thought in mind I also told them that the symptoms being experienced in September were identical to that in April I had no knowledge that I would be billed for this work until after the work was completed and a no charge invoice was received I believe that Appliance Hospital should just honor their warranty as stated on their invoices. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We have spoken and left messages with Mr*** and attempted to advise him on how to resolve his open invoice The previous work performed in May was under his extended warranty and was no charge to him Our guarantee only applies to parts paid for by the consumer Our contract
with his extended warranty company comes with a day guarantee Mr***'s extended warranty expired on May 15, and we do not believe he renewed this contract, but asked him to contact them to validate, and if renewed have them provide us with payment At this time our invoice is valid and payment is expected...we will however make an offer for customer satisfaction to remove the cost of the part and he would be responsible for the labor, trip and diagnosis of $ Thank you, *** ***

Complaint: ***I am rejecting this response because: their accusations of us saying we "blame" them is incorrectThey did not fix the task at hand there for there should have been a refunded which they did not want to do at first Sincerely,*** ***

We performed service for Mr*** on 10/23/on his Samsung dishwasher which was still covered under the manufacturer’s warranty. That repair apparently lasted until 9/2/when he called for serviceOur warranty is that we provide a day trip and diagnosis guarantee and a year
guarantee on customer purchased parts. By agreement we are to provide a day warranty for services provided under Samsung’s warranty....Mr*** was clearly outside of this obligationMr*** did not purchase parts because all cost were cover by the manufacture under his product warranty and why this would not be covered under our guarantee. We advised Mr*** on 9/2/to contact Samsung and see if they will extend his warranty to allow the repair to be covered. We were under the impression that this was understood because we received an authorization from Samsung on 9/21/to cover all cost to service Mr*** dishwasher. We contacted Mr*** on 9/21/to provide the service and he stated that he did not request the service and promptly cancelled. We are now suggesting that Mr*** call Samsung back and have the authorization transferred to a service center that can resolve this issue to his satisfaction. Thank you, Steve

We have reported all issues to American Home Shield which is the extended warranty company responsible to address service issues with Ms*** We agreed to refund $even though that covered work for a wall oven We will not accept responsibility for part failures resulting in product functionality or being available to allow access for a service visit We understand that delays in repairs occurred because of incorrect parts being supplied by GE through their authorized part supplier and have documented with pictures the concern During one visit and on disassembly, we found and noted that the left side slider rail for the freezer was already broken and all ball bearings came out during removal...our technician did not break it We also show replacing the slide rail to resolve the issue on 4/7/ Since Ms*** does not wish for us to return, her warranty company will take care of any service issues; she just needs to contact them Our last visit was on 4/7/and we were advised that a new issue arose with her water dispenser on 6/3/16, but Ms*** did not wish for us to serve her I am unable to address light bulb issues since they are items that wear out and must be replaced periodically It would seem that we have made a refund to satisfy this complaint where it involved another product repair and almost months went by before another issue came to light. Calling their warranty company should result in taking care of the current service issue and unclear why this has not yet been done to restore proper function of their refrigerator. Steve