Appliance Repair Heroes, Inc.

Initial Business Response /* (1000, 7, 2015/11/25) */
Contact Name and Title: *** *** VP
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@appliancerepairheroes.com
We advise all warranty customers that upon diagnosis the problem found is not covered by the warranty , customer is
responsible for the service call of It is also stated in their Owner's manualLG also informs the customer when scheduling the appointment
Upon diagnosing the unit the technician found that the glass and the boot around the door was dirty causing the unit not to seal when in use there for causing a leakCustomer refused to pay at the time of serviceWe called to collect payment and customer refused to pay because this is a free warranty callLG rejected the service invoice as this is a non covered issue
I will void the invoice this timePlease be aware of what your warranty coversIt does not cover user error or misuse
Initial Consumer Rebuttal /* (3000, 9, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not informed of the charge until AFTER the service was providedThis is a deceptive practice