Appliance Repair Inc

On 9/29, I called Appliance Repair Inc to look at and fix our fridgeI got an appt slot right away for 10am-I had to cancel a class for my child and a lunch appt to be home for this repairAt 12:05, the repairman hadn't arrived, and I hadn't received a phone call from the companySo I called them to figure out what was going onThe woman on the phone said he was minutes awayOn the phone, I told her I didn't want to pay the $service chargeShe said that wasn't possible, and then she said to talk to the repairman about itWhen I asked if he was in charge of billing, she said no, and said a manager would call meI told her I wasn't going to pay for a service that didn't happen, so to give me a discount or cancel the service request
The repairman arrived at 12:30, and estimated the repair at $I didn't want to sign up for that right away, so he said I just had to pay the $When I explained the conversation I had with the woman on the phone, he told me that I

Initial Business Response /* (1000, 8, 2015/12/08) */
This complaint is being submitted by a tenant and not our direct customerWe apologize for any concerns that the tenant may have but can only discuss this matter with the owner of the property
Initial Consumer Rebuttal /* (3000, 12,
2015/12/09) */
While technically the contract is with the landlord, he empowered me to manage this matterIn fact they did replace a part for which they charged, so they have records of service at this address
But obviously this is precisely how they operate their business
***copied and pasted from email

We ordered appliances for a new rental property we recently acquired we were told that they would be able to remove our old appliances
Turns out they couldn’t figure out how to get the old refrigerator out of the house ( it had to have gotten in the house somehow they suggested taking apart our banister)
Then they delivered the wrong model refrigerator to our housedays later our phones are blowing up with calls from “Lisa” about getting to our property to swap out the incorrect unit, for the one we ordered
We tell her our soonest available is am Wednesday (9/5) sitting here 1/hour past I call back and “Lisa” informs me that she said it would be between “and 12” that the delivery folks would arrive here to FIX THEIR mistake
Given that I have other appointments I presented her with the option to have someone here at 6pm today
She declines, she then tells us that “they will have to bill us for the difference in cost of the refrigerator

I purchased a used Kenmore Laundry center at ARI on 7/03/It was delivered 7/07/and as soon as they brought it, I noticed a giant dent in the front of the machine that as not there in online photos, or when I went to see and purchase it in the showroomI looked the machine over well and did notice a bit of cosmetic damage on the very bottom front of the machine at purchase, but it was minor and I wasn't concerned with it
I called the store immediately and told then about the problem, and they said they would have the sales manager call meThey left a message telling me I could return it with a 5% restocking fee and a $restocking fee and I told them this was unacceptable and I shouldn't have to pay anything to return a damaged machineThe sales manager called me back the same day and agreed to come and take a look at the damage, but it couldn't be arranged until the week of 7/10/I agreed to this and stated clearly that I wanted an adjustment to the sale price and the

I need two ASKO dishwasher partsInitially when I had the Home Warranty and had ordered a start button and and a new control panelThe panel was ordered but not the start buttonThe fix was not correct since the panel was attached without the start button fixed and we had to tear the control panel againThe Home Warranty would not pay a second time and ARI did not take the responsibility for messing up
I contacted them two weeks ago (a year later) and said I need the parts and would pay for it myselfFirst of all they had such a hard time pulling up my account in spite of me giving my name and address and repeating the instructions multiple times One of the reasons they said they had difficulty pulling our account was due to "our names being culturally different"I don't know what that meantAfter finally pulling our information I was always told, someone from the parts department would call me and no one didAfter I went through a same ordeal, I was told a manager would c

Initial Business Response /* (1000, 8, 2015/12/08) */
This complaint is being submitted by a tenant and not our direct customerWe apologize for any concerns that the tenant may have but can only discuss this matter with the owner of the property
Initial Consumer Rebuttal /* (3000, 12,
2015/12/09) */
While technically the contract is with the landlord, he empowered me to manage this matterIn fact they did replace a part for which they charged, so they have records of service at this address
But obviously this is precisely how they operate their business
***copied and pasted from email

Appliance Repair Inc is definitely not a qualified appliance repair company They took our money on May 4th for parts and service fees after an estimator came and told us the water leak was caused by the cracked tubOriginally they told us it takes 2-days to order the parts and they will be back to repair the GE washing machine shortlyWe waited a whole week, no response from ARI, and after numerous calls, they finally came and bring the parts to repair the washing machine tub on May 18, After trying to install the tub for minutes, then they said they will need to take the tub back to their shop for more services, they expressed it will only take a couple days and they will be back to install the tub We waited another week, no response from ARI, so we called and insisted they come to finish the repair job ASAP (on the phone, we stated that it has been too long since we paid them in full that ARI still not complete their service and repair job)So finally they showed up to install the washing machine tub on May 25, After the repair men installed the tub on May 27, 2017, I asked them it their repair job is guaranteed, YES, they replied; and they tried to run the water and it was not leaking After ARI repair men left, we washed a small load and it created tremendous noice when it spins and rinsesSo we called ARI back and asked the repair men back to see what the problem isARI gave us a service of following week which we did not agree, so they sent the estimator over a few hours later, her name is NicoleNicole tried out the washer and acknowledged the loud noise and agreed to send repair men to take care of the noise problem with no further costs to us (we have even discussed this issue while Nicole was at our home, that it was not making loud noise before, it was just leaking water)An hour later, we received a call from Nicole saying that it will be another $to fix the loud noise problemWe do not know when the charges will end and totally lost confidence at ARI's service performance For good faith, we paid them in full on May 4, to repair our washing machine leak, but due to their lack of quality work and integrity, we the consumers are getting none sense endless charges We told Nicole the additional $is not acceptable, and we asked Nicole to inform her supervisor/manager to call us ASAP to resolve this issue (at this writing, ARI did not return our call at all) Would any consumer be paying $+ $to repair their washing machine instead of buying a new one?

We had an appliance repaired through this company a year ago, if thatThe technician assured us that the dryer we had was top of its class, and worth the repairsAfter he was done, he charged us the price a new unit would have costNow, not even a year later, the dryer is once again not working - it is having the same problem it had beforeConsidering the other reviews, this seems to me like they are doing shady business, doing shoddy work

Although they advertise that they repair Viking appliances, they are not authorized to do warranty repairs - another words Viking will not reimburseThey should ask up front if the appliance is under warranty They don't We spent $for a trip charge Initially, one of their office staff told me after the repair, I should ask Viking for reimbursement - well that was all made up - Viking doesn't do that Fortunately I called Viking corporate, before the $2,repair - and got an authorized Viking repair facility to do the work

DO NOT use this company for any type of Fridge/Ice Maker repair I had them come out to check out my ice maker, which I knew was not working, as all I wanted was an estimate to replace it (They couldn't give me an estimate on the phone they had to send someone...to get their $service fee! ) Then the service guy gave me an estimate of $to replace the ice maker! I declined, obviously, as you can almost buy a new fridge for that amount, and bought a new ice maker on amazon for $and replaced it in mins They still charged me the $for the service fee, even though they didn't tell me anything I didn't already know! This company is GOUGING people at this cost I also NEVER received a return phone call from their service dept manager after leaving several messages....I highly recommend NEVER using this company!!!

Initial Business Response /* (1000, 5, 2015/09/09) */
We were out for an In Warranty service visit from Electrolux because a refrigerator had flooded a homeUpon arrival the refrigerator was sitting out in the middle of the kitchenThe water was shut off and disconnectedOur technician connected
the waterline just for the diagnosisThen shut the water line back off and disconnected it again from the refrigeratorParts were ordered
Upon arrival to install parts the water line was still disconnected and shut offOur technician installed the warranty partsConnected water line and testedThen shut water back off and removed line again
The technician did talk to the father in-law explaining to get a new waterline, longer then what they had and a new shut offThe father in-law said he would go to a hardware store and get the right stuff
The homeowner turned on his own water shut off and flooded his own houseWe never initially disconnected his waterline and never connected it up for him at the endThat is a homeowners responsibility or a plumbersThe only connecting we did was for testing the unitWe always then shut water back off and disconnected
The homeowner can have any opinion he wants but we were never contracted to hookup a waterlineWe were never paid to hookup a waterlineWe also went above and beyond by telling him to get a better waterline and shut off when he does hook it upWe were contracted and paid to install warranty parts and that's exactly what we didIf he and his father in-law had a miscommunication that has nothing to do with usPossibly he should be home during service visits because there was no mixed communication, our technician could have not been more clear
The only damage and leaks were caused by the home owner
Initial Consumer Rebuttal /* (3000, 7, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I respect the response the facts are incorrectThe water line was connected when their technician showed up but the water itself was turned offTheir technician disconnected the water line
Their technician reconnected the water line after he replaced the parts but never did he write that fact down, he just pushed the fridge back agains the wallAfter talking to othe repair companies they all seemed to indicate that a standard industry practice would be to tag a water line or write on an invoice that the water was disconnected or shut offThe fridge was not in the middle of the kitchenBased on the configuration of the kitchen and the island it was no more than foot out from its original spot
The company also states that connecting a water line is a plumbers job, however they had no problem advising on the type or water line or the length of said lineAfter having two plumbers out they both stated the advice from the company was not the best advice either
As for mixed communications, the technician never wrote anything down nor did he communicate with his own companyWhen I called them to schedule someone to come out b/c we had water leak issues they didn't even know that their tech had not reconnected the waterI would be extremely surprised if per the response from the company "We always shut water back off and disconnected" is an actual practice or just an excuse in this case
Bottom line if your going to remove a water line and then push an appliance back in place you should 1) write that down on the invoice or some tag (per at least two other repair companies and plumbers as standard practice) and 2) communicate with your own company (when we called their own company had no idea)
This is an issue of information: a) the water line was connected when the repair guy showed up in the first place, he disconnected it and b) careless execution by failure to make clear a material fact (Water line was not connected)
Final Business Response /* (4000, 9, 2015/09/18) */
We do disagree with the customers response because the waterline was disconnected and the refrigerator was pulled outIt may be industry standard to record a disconnected waterline or say it's shut off if your a plumber except for the fact that we were not their for the waterlineWe always left the waterline exactly the way we found itDisconnected and shut offWe were contracted by a warranty company to repair a warranty issue on the refrigerator which we didWe are an appliance repair company and we repaired the applianceThe customer or plumber, contractor did have the waterline off on our first visitHe said industry standard would be to say water is shut off or disconnected when he knew 100% that water was shut offHe himself turned it on and flooded his kitchen We are sorry if he thought we would install or hookup his waterline but this was not the reason we were in his home and never was our responsibilityIt is not our responsibility to put in writing for something that was not part of our repairBecause his father in law was in the home and talking to our technician, our tech did say he did not like the waterline or shut off that was in placeThe father in law did say he would go out and get replacement line and shut offNever was there any confusion that we were handling the connecting of this waterline that we did not even feel was a good oneThe customer himself states that we were wrong saying that the waterline and shut off was bad, so he is acknowledging that we did not agree with what was in placeIf a plumber is happy with the stuff he has in place that's fine but has nothing to do with him flooding his own floorWe have nothing else to offer this customerThe work we were contracted for has been completed

They are not qualified to do appliance repairThey randomly cancel appointmentsThey did not show up to our house in BlaineThey are unprofessional and extremely rudeThey should not treat customers the way they doAvoid at all costs

I called ARI in June of because my central air conditioning had stopped cooling They determined it was low on refrigerant, and filled the system They did disclose the price before repair - $ It would not be warrantied The reason they said it was so much is the refrigerant was no longer made and was expensive Not knowing any better, I agreedIt cooled for about a month - and then it no longer cooled again I called ARI, they returned and said it had leaks, which they said they fixed, and recharged the system again This time the bill was $1,Within one month the system stopped cooling againI had another company look at the system, they said the system had no refrigerant in it, the repairs they saw on the lines made no sense to them, the line dryer they installed was installed backwardsIf I could leave negative stars I would Do not trust this company with your central air conditioning system

Home Clothes Dryer Repair Our year old Maytag gas dryer failed to start and we scheduled a service call 1-days later Nicole came out as scheduled and found the motor had seized up Unfortunately the motor and blower fan needed to be special ordered This took days although at first was thought to only need day Nicole arrived promptly again and replaced the motor, blower fan, drum belt, and drum wheel bearings I checked independently and the electric motor had indeed seized up She vacuumed the interior of all the dust and now, loads of clothes later, it runs fine We were worried from some past reviews that the cost might not be as advertised, but it was exactly as quoted--between $400-for the two service calls, parts, and repair labor I have no complaints with ARI My questions and scheduling by phone went well Having studied the interior of the dryer, I tend to agree with Nicole--she's replaced virtually all the parts that can wear out I'm hoping my next dryer repair is another years in the future

GE Dryer Repair: Called around late today to find anyone who could fix my dryer before the weekendVery happy that appliance repair responded and I have a working dryerCannot say thank you enough!!!

I don’t complain often, but after terrible experiences & multiple conversations with the customer service/management (that went in circles & ended with no resolution) I have to tell my story
I first purchased a washer & dryer comboAfter I found out that they don’t do gas hookups in Minneapolis or StPaul because they don’t have the license, we decided that they would deliver to my garageThe day of delivery we received NO phone call & found that they had left the washer & dryer on the sidewalk outside of the homeWe were frustrated, but we were able to move them ourselves & just kind of forgave the miscommunication
When our refrigerator started to act up we called for them to come & fix itWe were told that there was a $charge for a diagnosis & that if we choose to get the repair the $charge would then be taken off of the repair costOn the day of the appointment no one cameI called the store & was told that they came,

I had snow build up in my freezer and called for repairA technician arrived outside the appointment window and did a diagnosis in minutes that the refrigerator door needed a new gasketHe advised that if he ordered the gasket and installed it a week later, the total bill would be $If I did it, I would pay the trip charge of $I didn't want to wait another week, ordered the new gasket for $and installed itThat was not the problemThe door still leakedI had a different company look at itThey reinstalled the original gasket, which was perfectly fine, and determined that the problem was the door hinge, not the gasketI called Appliance repair, Inc to ask for a refund on the written misdiagnosisThey refused, although the receipt warrants work performed under the work order

Initial Business Response /* (1000, 11, 2015/12/28) */
*** called in late on a Friday afternoon Sept25th to schedule an appointmentWe offered her a Monday Sept 28th appointment which she acceptedWe feel our response time is one of the best in the industryWhen we arrived for
service we found a bad drain pump for a Samsung washerThe part was a special order from our supplierShe accepted the repair and understood the time frameWe ordered the part and installed itThe washer tested good after our repairMaking allegations that we do not use certified or factory parts are very serious allegations and something she should strongly consider before making a statement like that out in a public forum like thisWe order factory parts from our supplier and never work with anything other then new-factory partsTwo months after the repair she had a drain problem againWe sent our tech back out to diagnose the issue but did not pre-order any partsThis is not our policy and would not make sense until we see what is wrongOur technician suspected she got something clogged in the pump but said we would just take care of under warrantyShe refused to wait for the repairWe work very hard to accommodate our customers with fast scheduling, proper repairs and stand behind our work once completedThis customer has a Samsung washer which we do service but like many foreign products out in the industry today may take a few days for us to get parts in when a repair is needed*** has every right to use whatever service company she is most comfortable with but she never received bad service from us or a misdiagnosed issueEven she stated that the washer needed a pump originally and probably needed one againTypically pumps don't just fail but are caused by user error like something getting jammed in the pumpWe choose to not create a conflict with the customer and just handle at our expenseWe left her house with a pump on order to get her taken care ofShe called our office and refused to accept our offer by canceling the job
Initial Consumer Rebuttal /* (3000, 13, 2016/01/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response When I spoke with the owner on the phone he stated he was "going to do nothing for me"When I asked him to provide the part number from the initial repair so I could make sure it was a certified part, he refused and basically hung up on me The technician gave me no information other than a note saying another drain pump needed to be ordered The company did not say they would take care of it under warranty, and did not contact me to set up an appointment to make the repair I did not cancel the job - I was not even given the chance to discuss it with the owner because he hung up on me This company does not stand behind their work and the repair clearly was not done correctly the first time The appliance repair service is clearly inferior and the customer service is appalling I would like a refund of $to settle this matter

Initial Business Response /* (1000, 11, 2015/12/28) */
[redacted] called in late on a Friday afternoon Sept. 25th to schedule an appointment. We offered her a Monday Sept 28th appointment which she accepted. We feel our response time is one of the best in the industry. When we arrived for...

service we found a bad drain pump for a Samsung washer. The part was a special order from our supplier. She accepted the repair and understood the time frame. We ordered the part and installed it. The washer tested good after our repair. Making allegations that we do not use certified or factory parts are very serious allegations and something she should strongly consider before making a statement like that out in a public forum like this. We order factory parts from our supplier and never work with anything other then new-factory parts. Two months after the repair she had a drain problem again. We sent our tech back out to diagnose the issue but did not pre-order any parts. This is not our policy and would not make sense until we see what is wrong. Our technician suspected she got something clogged in the pump but said we would just take care of under warranty. She refused to wait for the repair. We work very hard to accommodate our customers with fast scheduling, proper repairs and stand behind our work once completed. This customer has a Samsung washer which we do service but like many foreign products out in the industry today may take a few days for us to get parts in when a repair is needed. [redacted] has every right to use whatever service company she is most comfortable with but she never received bad service from us or a misdiagnosed issue. Even she stated that the washer needed a pump originally and probably needed one again. Typically pumps don't just fail but are caused by user error like something getting jammed in the pump. We choose to not create a conflict with the customer and just handle at our expense. We left her house with a pump on order to get her taken care of. She called our office and refused to accept our offer by canceling the job.
Initial Consumer Rebuttal /* (3000, 13, 2016/01/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response. When I spoke with the owner on the phone he stated he was "going to do nothing for me". When I asked him to provide the part number from the initial repair so I could make sure it was a certified part, he refused and basically hung up on me. The technician gave me no information other than a note saying another drain pump needed to be ordered. The company did not say they would take care of it under warranty, and did not contact me to set up an appointment to make the repair. I did not cancel the job - I was not even given the chance to discuss it with the owner because he hung up on me. This company does not stand behind their work and the repair clearly was not done correctly the first time. The appliance repair service is clearly inferior and the customer service is appalling. I would like a refund of $439.80 to settle this matter.

Initial Business Response /* (1000, 16, 2015/09/18) */
The central air conditioner was not cooling. Our service technician found the unit low of r22 refrigerant along with a weak dual capacitor for the compressor. R22 refrigerant is being phased out as it is harmful for the environment. At minimum...

our tech makes an attempt to prevent further leaking of this refrigerant. Along with it being harmful the price of r22 is very expensive and increasing more each year. Our technician did offer 2 options. The first option is text book correct in repairing and servicing a leak in a system. It includes complete recovery, deep vacuum, new filter drier, new service valves, complete recharge. This option is over $1,000. The 2nd option was for replacing the high and low side service valves (To stop or slow leakage)Charge new refrigerant and replace the capacitor. The price is $654.95. We always quote the exact price up front and get approval before performing the work. We also honored a $30 coupon which reduced the price to $624.95 The repair includes our $95 visit charge. We feel our process and pricing is very clear, upfront and fair. We had approval for what we quoted and did exactly what we were approved to do.
Initial Consumer Rebuttal /* (3000, 18, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The air conditioner was repaired. I did authorize the repair. I am dissatisfied with the following:
- repairman was late outside of time of 1-3pm without communication as to when he might arrive.
- no cleaning of dirty air conditioner.
- after complaint, a copy of invoice did arrive.
+ Poor customer service by the owner when we complained. I have no problem seeing the dollar amount but the repairman should leave a clean unit when done. The above would not let me recommend this company to anyone needing air conditioner repair.