Appliance Repair

Initial Business Response / [redacted] (1000, 16, 2015/09/18) */ The central air conditioner was not coolingOur service technician found the unit low of rrefrigerant along with a weak dual capacitor for the compressorRrefrigerant is being phased out as it is harmful for the environmentAt minimum our tech makes an attempt to prevent further leaking of this refrigerantAlong with it being harmful the price of ris very expensive and increasing more each yearOur technician did offer optionsThe first option is text book correct in repairing and servicing a leak in a systemIt includes complete recovery, deep vacuum, new filter drier, new service valves, complete rechargeThis option is over $1,The 2nd option was for replacing the high and low side service valves (To stop or slow leakage)Charge new refrigerant and replace the capacitorThe price is $We always quote the exact price up front and get approval before performing the workWe also honored a $coupon which reduced the price to $The repair includes our $visit chargeWe feel our process and pricing is very clear, upfront and fairWe had approval for what we quoted and did exactly what we were approved to do Initial Consumer Rebuttal / [redacted] (3000, 18, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The air conditioner was repairedI did authorize the repairI am dissatisfied with the following: - repairman was late outside of time of 1-3pm without communication as to when he might arrive - no cleaning of dirty air conditioner - after complaint, a copy of invoice did arrive + Poor customer service by the owner when we complainedI have no problem seeing the dollar amount but the repairman should leave a clean unit when doneThe above would not let me recommend this company to anyone needing air conditioner repair

I need two ASKO dishwasher partsInitially when I had the Home Warranty and had ordered a start button and and a new control panelThe panel was ordered but not the start buttonThe fix was not correct since the panel was attached without the start button fixed and we had to tear the control panel againThe Home Warranty would not pay a second time and ARI did not take the responsibility for messing up I contacted them two weeks ago (a year later) and said I need the parts and would pay for it myselfFirst of all they had such a hard time pulling up my account in spite of me giving my name and address and repeating the instructions multiple times One of the reasons they said they had difficulty pulling our account was due to "our names being culturally different"I don't know what that meantAfter finally pulling our information I was always told, someone from the parts department would call me and no one didAfter I went through a same ordeal, I was told a manager would c

This company failed to honor its warranty the NEXT DAY after repairs supposedly were performedTo return for repairs required an additional service charge

Appliance Repair Inc is definitely not a qualified appliance repair company They took our money on May 4th for parts and service fees after an estimator came and told us the water leak was caused by the cracked tubOriginally they told us it takes 2-days to order the parts and they will be back to repair the GE washing machine shortlyWe waited a whole week, no response from ARI, and after numerous calls, they finally came and bring the parts to repair the washing machine tub on May 18, After trying to install the tub for minutes, then they said they will need to take the tub back to their shop for more services, they expressed it will only take a couple days and they will be back to install the tub We waited another week, no response from ARI, so we called and insisted they come to finish the repair job ASAP (on the phone, we stated that it has been too long since we paid them in full that ARI still not complete their service and repair job)So finally they showed up to install the washing machine tub on May 25, After the repair men installed the tub on May 27, 2017, I asked them it their repair job is guaranteed, YES, they replied; and they tried to run the water and it was not leaking After ARI repair men left, we washed a small load and it created tremendous noice when it spins and rinsesSo we called ARI back and asked the repair men back to see what the problem isARI gave us a service of following week which we did not agree, so they sent the estimator over a few hours later, her name is NicoleNicole tried out the washer and acknowledged the loud noise and agreed to send repair men to take care of the noise problem with no further costs to us (we have even discussed this issue while Nicole was at our home, that it was not making loud noise before, it was just leaking water)An hour later, we received a call from Nicole saying that it will be another $to fix the loud noise problemWe do not know when the charges will end and totally lost confidence at ARI's service performance For good faith, we paid them in full on May 4, to repair our washing machine leak, but due to their lack of quality work and integrity, we the consumers are getting none sense endless charges We told Nicole the additional $is not acceptable, and we asked Nicole to inform her supervisor/manager to call us ASAP to resolve this issue (at this writing, ARI did not return our call at all) Would any consumer be paying $+ $to repair their washing machine instead of buying a new one?

They are not qualified to do appliance repairThey randomly cancel appointmentsThey did not show up to our house in BlaineThey are unprofessional and extremely rudeThey should not treat customers the way they doAvoid at all costs

We ordered appliances for a new rental property we recently acquired we were told that they would be able to remove our old appliances Turns out they couldn’t figure out how to get the old refrigerator out of the house ( it had to have gotten in the house somehow they suggested taking apart our banister) Then they delivered the wrong model refrigerator to our housedays later our phones are blowing up with calls from “Lisa” about getting to our property to swap out the incorrect unit, for the one we ordered We tell her our soonest available is am Wednesday (9/5) sitting here 1/hour past I call back and “Lisa” informs me that she said it would be between “and 12” that the delivery folks would arrive here to FIX THEIR mistake Given that I have other appointments I presented her with the option to have someone here at 6pm today She declines, she then tells us that “they will have to bill us for the difference in cost of the refrigerator

Initial Business Response / [redacted] (1000, 11, 2015/12/28) */ [redacted] called in late on a Friday afternoon Sept25th to schedule an appointmentWe offered her a Monday Sept 28th appointment which she acceptedWe feel our response time is one of the best in the industryWhen we arrived for service we found a bad drain pump for a Samsung washerThe part was a special order from our supplierShe accepted the repair and understood the time frameWe ordered the part and installed itThe washer tested good after our repairMaking allegations that we do not use certified or factory parts are very serious allegations and something she should strongly consider before making a statement like that out in a public forum like thisWe order factory parts from our supplier and never work with anything other then new-factory partsTwo months after the repair she had a drain problem againWe sent our tech back out to diagnose the issue but did not pre-order any partsThis is not our policy and would not make sense until we see what is wrongOur technician suspected she got something clogged in the pump but said we would just take care of under warrantyShe refused to wait for the repairWe work very hard to accommodate our customers with fast scheduling, proper repairs and stand behind our work once completedThis customer has a Samsung washer which we do service but like many foreign products out in the industry today may take a few days for us to get parts in when a repair is needed [redacted] has every right to use whatever service company she is most comfortable with but she never received bad service from us or a misdiagnosed issueEven she stated that the washer needed a pump originally and probably needed one againTypically pumps don't just fail but are caused by user error like something getting jammed in the pumpWe choose to not create a conflict with the customer and just handle at our expenseWe left her house with a pump on order to get her taken care ofShe called our office and refused to accept our offer by canceling the job Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/01/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response When I spoke with the owner on the phone he stated he was "going to do nothing for me"When I asked him to provide the part number from the initial repair so I could make sure it was a certified part, he refused and basically hung up on me The technician gave me no information other than a note saying another drain pump needed to be ordered The company did not say they would take care of it under warranty, and did not contact me to set up an appointment to make the repair I did not cancel the job - I was not even given the chance to discuss it with the owner because he hung up on me This company does not stand behind their work and the repair clearly was not done correctly the first time The appliance repair service is clearly inferior and the customer service is appalling I would like a refund of $to settle this matter

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ We were out for an In Warranty service visit from Electrolux because a refrigerator had flooded a homeUpon arrival the refrigerator was sitting out in the middle of the kitchenThe water was shut off and disconnectedOur technician connected the waterline just for the diagnosisThen shut the water line back off and disconnected it again from the refrigeratorParts were ordered Upon arrival to install parts the water line was still disconnected and shut offOur technician installed the warranty partsConnected water line and testedThen shut water back off and removed line again The technician did talk to the father in-law explaining to get a new waterline, longer then what they had and a new shut offThe father in-law said he would go to a hardware store and get the right stuff The homeowner turned on his own water shut off and flooded his own houseWe never initially disconnected his waterline and never connected it up for him at the endThat is a homeowners responsibility or a plumbersThe only connecting we did was for testing the unitWe always then shut water back off and disconnected The homeowner can have any opinion he wants but we were never contracted to hookup a waterlineWe were never paid to hookup a waterlineWe also went above and beyond by telling him to get a better waterline and shut off when he does hook it upWe were contracted and paid to install warranty parts and that's exactly what we didIf he and his father in-law had a miscommunication that has nothing to do with usPossibly he should be home during service visits because there was no mixed communication, our technician could have not been more clear The only damage and leaks were caused by the home owner Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I respect the response the facts are incorrectThe water line was connected when their technician showed up but the water itself was turned offTheir technician disconnected the water line Their technician reconnected the water line after he replaced the parts but never did he write that fact down, he just pushed the fridge back agains the wallAfter talking to othe repair companies they all seemed to indicate that a standard industry practice would be to tag a water line or write on an invoice that the water was disconnected or shut offThe fridge was not in the middle of the kitchenBased on the configuration of the kitchen and the island it was no more than foot out from its original spot The company also states that connecting a water line is a plumbers job, however they had no problem advising on the type or water line or the length of said lineAfter having two plumbers out they both stated the advice from the company was not the best advice either As for mixed communications, the technician never wrote anything down nor did he communicate with his own companyWhen I called them to schedule someone to come out b/c we had water leak issues they didn't even know that their tech had not reconnected the waterI would be extremely surprised if per the response from the company "We always shut water back off and disconnected" is an actual practice or just an excuse in this case Bottom line if your going to remove a water line and then push an appliance back in place you should 1) write that down on the invoice or some tag (per at least two other repair companies and plumbers as standard practice) and 2) communicate with your own company (when we called their own company had no idea) This is an issue of information: a) the water line was connected when the repair guy showed up in the first place, he disconnected it and b) careless execution by failure to make clear a material fact (Water line was not connected) Final Business Response / [redacted] (4000, 9, 2015/09/18) */ We do disagree with the customers response because the waterline was disconnected and the refrigerator was pulled outIt may be industry standard to record a disconnected waterline or say it's shut off if your a plumber except for the fact that we were not their for the waterlineWe always left the waterline exactly the way we found itDisconnected and shut offWe were contracted by a warranty company to repair a warranty issue on the refrigerator which we didWe are an appliance repair company and we repaired the applianceThe customer or plumber, contractor did have the waterline off on our first visitHe said industry standard would be to say water is shut off or disconnected when he knew 100% that water was shut offHe himself turned it on and flooded his kitchen We are sorry if he thought we would install or hookup his waterline but this was not the reason we were in his home and never was our responsibilityIt is not our responsibility to put in writing for something that was not part of our repairBecause his father in law was in the home and talking to our technician, our tech did say he did not like the waterline or shut off that was in placeThe father in law did say he would go out and get replacement line and shut offNever was there any confusion that we were handling the connecting of this waterline that we did not even feel was a good oneThe customer himself states that we were wrong saying that the waterline and shut off was bad, so he is acknowledging that we did not agree with what was in placeIf a plumber is happy with the stuff he has in place that's fine but has nothing to do with him flooding his own floorWe have nothing else to offer this customerThe work we were contracted for has been completed

DO NOT use this company for any type of Fridge/Ice Maker repair I had them come out to check out my ice maker, which I knew was not working, as all I wanted was an estimate to replace it (They couldn't give me an estimate on the phone they had to send someone...to get their $service fee! ) Then the service guy gave me an estimate of $to replace the ice maker! I declined, obviously, as you can almost buy a new fridge for that amount, and bought a new ice maker on amazon for $and replaced it in mins They still charged me the $for the service fee, even though they didn't tell me anything I didn't already know! This company is GOUGING people at this cost I also NEVER received a return phone call from their service dept manager after leaving several messages....I highly recommend NEVER using this company!!!

------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Mon, Nov 2, at 8:AMSubject: Fwd: Appliance TechnoTo: *** *** ---------- Forwarded message ----------From: ***
*** Date: Mon, Nov 2, at 8:AMSubject: Appliance TechnoTo: [email protected]..!Here is update about refund of my customer.Name : *** * ***Address: *** *** *** Labanon, PA *** Amount : $50Check No 1044She received this amount through priority mail.Please let me know if you have any question about this. Thanks

THe refunds copy is attached with this email which we posted to the customerWe charge normally $as service call charges/ Diagnose charges for each appliance we told them when he scheduled but we do not charge him that time our trip chargesHe give us $as deposit for the parts for
his both appliancesPart for his one appliance was on backorder they canceled the order and asked for their money.We charged our trip charges and remaining amount we send them back copy is attached with this email

------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Mon, Nov 2, at
8:AMSubject: Fwd: Appliance TechnoTo: *** *** ---------- Forwarded message ----------From: *** *** Date: Mon, Nov 2, at 8:AMSubject: Appliance TechnoTo: [email protected]..!
Here is update about refund of my customerName : *** * ***
Address: *** *** ***
Labanon, PA ***
Amount : $Check No She received this amount through priority mailPlease let me know if you have any question about this. Thanks

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Yes.  The check did clear.  Thanks for your help!

[redacted]...

[redacted]
Hello..!It was nice talk on phone thank you. Here is some updates about my customer refunds.[redacted]:  [redacted]             [redacted]    [redacted]              [redacted]After talk with customer we both parties agreed on this amount. I installed a part and I went there 3 time for all of this I charged only $90  and rest money they received back through priority mail. Please let me know if you have any question.    Thanks

Review: In June, my husband and I contacted Jefferson appliance repair from a friend referral. This friend just gave me the name of the company and I looked up the number via the internet. They sent two service men to come take a look at our refrigerators ice maker on June 20. At the time of the visit they told us someone would call and get our credit card information to pay for the service call and we could pay for the part, labor, and repair visit at this time as well. We foolishly did just that. The service men said it would take about two weeks for the parts to come in. A month later, with no word from them, I attempted to call them. To my surprise, when I looked up the number again and called I got the REAL Jefferson appliance repair service company. What we discovered is the original company we called is using the same name, and the reputation of, another well established repair business. I attempted to give the fraudulent company the benefit of the doubt and contacted them about our parts. They told me it was in and an appointment was made for later the same week. When the appointment time came, they were a no call, no show. When I attempted to call them a female voice answered the phone as if it were a personal line not a company one and she hung up on me when I said I was calling about a no call, no show appointment with them. When I called back the same female answered, but this time with the appropriate business name as an opener. She forwarded the call to the alleged customer service line, which was an answering machine stating no company or personnel information on the recording. I immediately called her again and told her we wished for a refund, to which she said someone would have to call me back. A female did call my husband that same evening promising to look into the matter and get back to us the next day. We havent heard from them since. I tell you all of this to demonstrate the scam this company is orchestrating. We discovered we are not the first to fall prey to this problem and would like to make sure no one else is scammed by these individuals.Desired Settlement: We are working with our bank to get a return of our funds. Our goal here is to attempt to make sure this fraudulent company doesn't swindle someone else. They are tarnishing the reputation of the real Jefferson Appliance repair by using their name.

Consumer

Response:

At this time, I have not been contacted by Jefferson Appliance Repair regarding complaint ID 10151126.

Regards,

Review: I purchased a washer for 200.00, I had it for 28 days and it stopped working. I call because I was given a warranty for 30 days. They did come out and fix it two days after that it went out again. I called serval times they did not return my call. I called again and spoke to the lady at the desk and asked her to please help me with this and she called the owner and said that I was rude to her (his Wife) then after 3 days of waiting for a call he calls me back yelling and said that if I didnt call his wife to apoligize that he was not going to fix my washer. I then in called her back to ask her if I was rude and she said no .. So he yelled and screamed at me for nothing and washer and still havent received a phone call back to get my washer fixed... so I am with out a washer and 200.00Desired Settlement: I want my washer fixed I have a 1 month old baby at home.