Appliance Sales Plus

Review: I hired them for a service call to make minor repair to my washing machine. They were given the make and model number when I called plus a detailed description of which parts are broken. They came out and only then did them tell me that the machine is outdated and they cannot get the parts... yet they insisted I pay for the service call of $80.When I called back to the main office I was told I would get a refund check in the mail that week. [redacted] promised it was no problem. I have emailed and called since then and they do not reply.Desired Settlement: Refund $80

Business

Response:

Ms. [redacted] requested a service call for a washing machine that was not working at her home. A serviceman was dispatched to her home checked the machine collected the service call of $89.95. The tech. came back to the store to order the parts required to repair the washer. The parts are NLA. The customer was told that she needs purchase a new machine. Ms. [redacted] feels that she should not have to pay for the tech. to come to her house and had requested her money back.

I spoke to Ms. [redacted] on Nov ** and told her that the service call is the charge for a service tech. to come to her home. if she were to purchase a new machine from us we would credit her half the service call.

thank you.