Appliance Service and Parts

[redacted] Please See Attached Documents [redacted] Revdex.com c/o [redacted] PO Box ID # [redacted] Dupont, WA 98327To whom it may concern, When a customer calls in they are told that there is a service charge of $+ taxAfter we find out what the problem is we charge for the repair and they are not charged the service callThat is why the $is crossed offIn this case the repair had to be done to know if that was the problemNo matter what the repair is our minimum charge to do any repair is $165.00+ taxI explained this to her mother at the time and nothing was saidI am sorry that [redacted] Misunderstood our feesThe main point is that the refrigerator was not working when I got there and was working when I leftThis being said we after years in business do not bait and switch and run a honest up and up companyBut some people just here what they want and don't listen to the whole conversation when it comes to the money partIf [redacted] really feels we are trying to take advantage of her we will be more than happy to send her a refund for the $84.16.Thank-YouLarry S [redacted] Appliance Service And Parts

June 1, 2017Revdex.comJefferson St NE Ste AAlbuquerque, NM 87109Dear [redacted] We are responding to the complaint submitted to you on 5/22/ID [redacted] .Customer’s friend did bring the vacuum in to have the cord replacedWhen it was brought in, she stressedthat the customer needed the vacuum back as soon as possible due to company coming to visitShe alsorequested the cord be as long as possible.Our owner spoke with the friend and explained that the cord we had on hand was not the same brandhowever would work just as wellThe new cord would be durable and the length the customer was wanting.This cord would be cheaper in cost and we could have it replaced in the time frame that was requested.When the customer came and picked up the vacuum, she was instructed to be sure not to run over this cordlike the last one if she wanted it to last and for safety reasonsVacuum cords are not designed to be ran over!A few days after the customer took the vacuum home she called in to have the cord replacedShe told us thatshe had ran over the cord with the vacuum and it was now damaged in several placesWe explained to thecustomer that she was responsible for the damage to the cord due to negligence, but we would be happy toassist her.The customer pointed out several times in her complaint that the damage to the cord was caused by herselfand the cleaning ladyThe picture of the cord, provided by the customer, is a great example of the damage thatcan be caused when you run over a cord of any kind!As good faith, we are willing to replace the cord againWe will waive the Installation Fee and the Customerwould be responsible for the cost of the cordNo money will be refunded.Best Regards,TonB [redacted] Service Manager###-###-#### [redacted]

Complaint: ***
I am rejecting this response because:
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

[redacted] Please See Attached Documents [redacted]
Revdex.com c/o [redacted]PO Box 1000 ID #[redacted]Dupont, WA 98327To whom it may concern, When a customer calls in they are told that there is a service charge of $85.00 + tax. After we find out what the problem is we charge for the repair and...

they are not charged the service call. That is why the $85.00 is crossed off. In this case the repair had to be done to know if that was the problem. No matter what the repair is our minimum charge to do any repair is $165.00+ tax. I explained this to her mother at the time and nothing was said. I am sorry that [redacted] Misunderstood our fees. The main point is that the refrigerator was not working when I got there and was working when I left. This being said we after 40 years in business do not bait and switch and run a honest up and up company. But some people just here what they want and don't listen to the whole conversation when it comes to the money part. If [redacted] really feels we are trying to take advantage of her we will be more than happy to send her a refund for the $84.16.Thank-YouLarry S[redacted]Appliance Service And Parts

June 1, 2017Revdex.com7007 Jefferson St NE Ste AAlbuquerque, NM 87109Dear [redacted]We are responding to the complaint submitted to you on 5/22/2017 ID [redacted].Customer’s friend did bring the vacuum in to have the cord replaced. When it was brought in, she stressedthat the...

customer needed the vacuum back as soon as possible due to company coming to visit. She alsorequested the cord be as long as possible.Our owner spoke with the friend and explained that the cord we had on hand was not the same brandhowever would work just as well. The new cord would be durable and the length the customer was wanting.This cord would be cheaper in cost and we could have it replaced in the time frame that was requested.When the customer came and picked up the vacuum, she was instructed to be sure not to run over this cordlike the last one if she wanted it to last and for safety reasons. Vacuum cords are not designed to be ran over!A few days after the customer took the vacuum home she called in to have the cord replaced. She told us thatshe had ran over the cord with the vacuum and it was now damaged in several places. We explained to thecustomer that she was responsible for the damage to the cord due to negligence, but we would be happy toassist her.The customer pointed out several times in her complaint that the damage to the cord was caused by herselfand the cleaning lady. The picture of the cord, provided by the customer, is a great example of the damage thatcan be caused when you run over a cord of any kind!As good faith, we are willing to replace the cord again. We will waive the Installation Fee and the Customerwould be responsible for the cost of the cord. No money will be refunded.Best Regards,Tonja B[redacted]Service Manager###-###-####[redacted]