Appliance Services Reviews (1)
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Appliance Services Rating
Description: Appliances - Small - Dealers
Address: 10991 S. Cherokee Lane, Tucson, Arizona, United States, 85736
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Review: I requested an estimate for repairs to two ice machines and specified that no repairs should be completed prior to providing an estimate and receiving approval. The technician did provide an estimate for one machine, stating that the motor needed to be replaced which would be over $500. He "repaired" the second machine without authorization and demanded a payment of nearly $300. The machine was broken again in less than a week. I called company back and scheduled a time for the technician to return, and he was over 8 hours late. He was so late he could not get in touch with the manufacturer and did no work. He came back a third time and said that the machine needed an additional $250-$300 in repairs. None of the funds I previously paid would be applied towards the repair because the first repair was a wiring issue and the second was a faulty harvester coil. I called the office several times to speak with a manager and did not receive a call back for several days. When I did speak with the manager, he was very unhelpful and said that machines develop new problems right after his technicians fix them all the time.
I brought in a mechanic from another company for a second opinion. He showed me pictures from the inside of both machines in which parts had been disconnected and left sitting inside the machine to prevent it from operating. There was nothing wrong with the harvester coil in the machine I had paid to have repaired, and the motor was fine in the second machine for which I received the $500 quote. After receiving this information, I called Appliances Services again to speak with a manager twice and have not received a call back.Desired Settlement: Since no repair was actually completed and I had specified that no repairs be completed without authorization, I would like a full refund