Appliance Solutions

My water will not dispense nor make iceI have set up a time for someone to come out yet they call me when they are at my house and refuses to give m I bought a new ref and I called them out to fix the ice and water it does not dispense I set up an appointment but the tech [redacted] first calls my phone did not say anything I had to call him back and he said he was at my houseHe did not give me a mins time frame and told me I need to reschedule my appt was between 11am and 4pm I told him since it's just noon to put me on the next house he said No II would have to rescheduleI called his supervisor [redacted] and I told him I didn't want [redacted] to my home since he seem that he didn't want to do the job anyway and he told me that I do not have a mins window like the install I need to r/s and it's not 4pm yet

Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Contact Name and Title: [redacted] Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com In reply to Mrs"***"s" allegation, we advise and quote all of our customer's the same rate before we make the service callThe customer is told that the service call charge is for the diagnosis; labor and parts are in additionThe service charge is due whether or not the customer makes the decision to spend the additional amount quoted for parts and labor to fix the applianceAll of our customer's are quoted this at the time of their request for serviceIn Mrs***'s case, the part she needed was backordered to us by our parts distributorIt took a little longer than we anticipated to receive the partThis we have no control overWhen we received the part and called her to set up time for install, she told us she had purchased the part herself and the unit was fixed and cancelled the partWe made the service call, we diagnosed the problem, we gave her a quote to fix the appliance, she accepted our quoteIt was her decision to purchase the part herself (and, further, she would not have known what part to order without our diagnosis)Bottom line, in all fairness to AS, Mrs [redacted] owes the $for the service call and diagnosis as quoted to her

It all started when my dryer door handle broke and I called and requested another oneThe tech came to fix it one day that I had my daughter miss workCome to find out he states [redacted] @ the 71st St store ordered the wrong part and I would have to call and rescheduleI called to reschedule and asked for a weekend day she states tech doesn't work weekendsI advised her I work and this could have been prevented if the correct part was orderedHe told me he would come on a weekend so I didn't have to miss workHe did and it was fixedToday I call because my dryer knob came off and I get [redacted] I give her my name she automatically states we will not service you again! I said OK who do I call she then said to call [redacted] I said can I have the number she said No look it upI said this is ridiculous she states no YOU are ridiculousI asked to speak w [redacted] the manager advised him he didn't act concerned so I asked who was over him he states [redacted] @ 41st St storeI call [redacted] and a

Business refused to refund entire purchase price of Maytag dishwasher that didn't perform as advertised, AND charged me to come and get it back
Purchased Maytag MDB899SFE and paid for delivery/setup and 5-year warranty for total of $including tax, on 2/23/The dishwasher was delivered and installed on 3/20/When we discovered the machine did not even dry loads as advertised, we placed trouble call to businessThe repairman came and tested everything but could not find the reason why machine left dishes wet and water was left standing in bottom of tubBusiness claimed nothing was wrong with the machine, but it didn't even come close to drying the dishes, no matter what we triedWe told business we wanted to return machine for a refund and find one that actually leaves dishes dry when done: business could not recommend another model they carry that actually has vent and blower to assist in dryingBusiness charged me $to come and get the machine back, then charged me

My refrigerator is not getting cold and dripping water on food.I have thrown away food.I called Appliance Solutions on Sunday,September and they said they would be out on Tuesday,September 5.They never showed.I called and the guy acted like he could not understand English-language.He then said I will call you back, he did not.I called Wednesday and someone said they could not get in touch with their service guy.Now it is Thursday, Septembter 7thMind you the rest of my food is going bad.This is very bad business and why must I suffer for their incompetence.They should pay for my food

It all started when my dryer door handle broke and I called and requested another oneThe tech came to fix it one day that I had my daughter miss workCome to find out he states *** @ the 71st St store ordered the wrong part and I would have to call and rescheduleI called to reschedule and asked for a weekend day she states tech doesn't work weekendsI advised her I work and this could have been prevented if the correct part was orderedHe told me he would come on a weekend so I didn't have to miss workHe did and it was fixedToday I call because my dryer knob came off and I get ***I give her my name she automatically states we will not service you again! I said OK who do I call she then said to call ***I said can I have the number she said No look it upI said this is ridiculous she states no YOU are ridiculousI asked to speak w *** the manager advised him he didn't act concerned so I asked who was over him he states *** @ 41st St storeI call *** and a

I purchased a brand new Whirlpool ice maker from this business on June 24, and on July 20th it stopped workingIt was no longer making ice and was running continuously wasting waterI contacted Appliance Solutions and they sent out a repair man after daysHe advised that it was low on Freon (then it has a leak which would be a health hazard) or the heat valve was malfunctioningI was advised to contact Whirlpool for a replacementThey then told me that Whirlpool is requesting a second opinion to confirm that the unit is not working, what an asinine statementIf it was working, then I wouldn't need a new oneI am getting the run around from the company and they have refused to give me a new unitI no longer trust the company and I want a new one to ensure that it works properlyThey also advised that they would charge me a re-stock fee of 20%, which I find offensive since I am not voluntarily returning the product, IT IS NOT WORKING! I feel that they are treating me this

My water will not dispense nor make iceI have set up a time for someone to come out yet they call me when they are at my house and refuses to give m
I bought a new ref and I called them out to fix the ice and water it does not dispense I set up an appointment but the tech *** first calls my phone did not say anything I had to call him back and he said he was at my houseHe did not give me a mins time frame and told me I need to reschedule my appt was between 11am and 4pm I told him since it's just noon to put me on the next house he said No II would have to rescheduleI called his supervisor *** and I told him I didn't want *** to my home since he seem that he didn't want to do the job anyway and he told me that I do not have a mins window like the install I need to r/s and it's not 4pm yet

Refrigerator has been leaking water since the day it was installedStore refuses to replace or repair the install for which I was charged
I purchased several major appliances from this store and was charged for professional installationThe refrigerator has been leaking water since the hour it was installedI have spoken with the staff at the location of purchase and they refused to replace the fridge or repair the installation because it is under manufacturer warrantyI understand that I am free to schedule maintenance through the manufacturer's lenghty process but I believe that Appliance Solutions is at fault in this case because the product was not installed professionally as I was charged forIt has never functioned properly and I was told a twenty percent restocking fee would be charged for any returns, even for damaged merchandiseThe product was sold as new in box

Appliance Solutions were quick to schedule and service my dryerThe replacement parts were factory certified and replaced in a timely and professional manner James was our tech and was courteous, calling to confirm appointment, giving his name and type of vehicle he would be driving for an insured feeling of safety It may seem little but it is the little things that make a difference in customer service

Initial Business Response /* (1000, 5, 2016/01/27) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
In reply to Mrs. "[redacted]"s" allegation, we advise and quote all of our customer's the same rate before we make the service...

call. The customer is told that the service call charge is for the diagnosis; labor and parts are in addition. The service charge is due whether or not the customer makes the decision to spend the additional amount quoted for parts and labor to fix the appliance. All of our customer's are quoted this at the time of their request for service. In Mrs. [redacted]'s case, the part she needed was backordered to us by our parts distributor. It took a little longer than we anticipated to receive the part. This we have no control over. When we received the part and called her to set up time for install, she told us she had purchased the part herself and the unit was fixed and cancelled the part. We made the service call, we diagnosed the problem, we gave her a quote to fix the appliance, she accepted our quote. It was her decision to purchase the part herself (and, further, she would not have known what part to order without our diagnosis). Bottom line, in all fairness to AS, Mrs. [redacted] owes the $60 for the service call and diagnosis as quoted to her.

I've had the absolute worst experience with this store. We ordered a fridge that was out of the box, and it was noisy, so we decided to return it for a brand new one in the box. The newer one was even noisier and caused much stress, frustration, and headache. We just wanted to return the fridge and be rid of it and try our luck with another fridge. Appliance Solutions told us that they didn't except returns on new appliances out of the box, and told us that we had to go through the Maytag company in order to return it - which is absolutely ridiculous since we purchased the fridge from Appliance Solutions, and not Maytag. Nevertheless, [redacted] - our ever so NOT helpful salesperson - made us go round in circles calling Maytag who of course told us to return it to the dealer. So we were stuck with a fridge that we didn't like at all. [redacted] kept insisting that Maytag would issue a refund if we complained loud enough. In the end, I told [redacted] to call Maytag himself and even he couldn't get a refund through the dealership customer service line - which he probably knew that it wouldn't be possible right from the beginning, but wanted to drag out the process as much as possible. I called the store several times about these issues and constantly experienced awful costumer service. I was hung up on - TWICE - and couldn't get anything done unless I showed up in person to talk to [redacted]. Finally, I outright told [redacted] that it we shouldn't be stuck with this fridge, especially when we weren't notified of a return policy. FINALLY, [redacted] admitted that the return policy is to pay a 20% restocking fee, which he should have told us right from the beginning when we wanted to return the fridge, instead of making us go round in circles making pointless phone calls.