Appliance Wizard Incorporated

Delay in servicing appliance-due to Pope visit, could not get access to streetCould get access going to customer and not get access leaving customer, therefore had to service another dayIntially, dealt with the Mother, and she said it was finePut a control panel and board in ovenStill not
workingThought maybe parts were badHad to reorder new partsAgain, this was fine with the MotherAfter parts were put in again and oven still not working, tried to resolve issueOven was pulled out and by accident the floor was scratchedTechnician wiped floor and at the time, did not see any damageFound out that there was corrosion in oven and bad wiring It is an internal problem that was not foreseen in the beginning of this repairDaughter called a few timesAt no point was the person who answers the phone here, rudeI think the daughter is exaggerating a bitWe have been in business for over twenty (20) years, repairing appliancesWe are of course, sorry the unit could not be repairedWe tried our bestThe one hundred dollars (S100), received from the customer is going toward the service feeOur insurance company is handling a claim regarding the floorThe reason for putting in these parts is because we were in contact with *** tech help and were told this was the correct Way to go.Thank You,Mike C*** Appliance Wizard Inc

October 5, 2017Trash Compactor had to be pulled out from cabinet in order to serviceOne side of cabinet wall came offThe door wouldn't openBy trying to open the door, the handle broke offCustomer was present the entire timeCustomer offered wood glue to repair cabinet wallCabinet wall was
put back in placeCustomer was fine and satisfiedNo parts were put inThis is through a warranty companyWarranty company was informed by us that this unit needed numerous parts and too costly to repairWarranty company informed us that a customer service specialist will be contacting the customer with further instructions regarding his claimNo money was given to us from the customerAs far as we are concerned, we have nothing more to do with this unit

Review: We have insurance on our washer and these people been out 3 times we did everything he said and he has been wrong so I call him back and he and his secretary think I can't hear them and he is telling her to make excuses for not calling me or coming here then I tell her I hear them and she hands the phone to him after she said he wasn't there. If they can't fix my washer tell me stop giving me the brush off. I am at a loss what happened to morals today thank youDesired Settlement: We don't want anything from them that is not due just be honest and tell the insurance company you can't fix it so they can hire someone else. I think they don't wanna come out cause they are not getting paid cause it's the same problem that is not my fault I paid my insurance till 2016 just let me no