This unit, model # SO302US may have been manufactured in mass quantities in 2007, however Appliance World purchased this unit from [redacted] ’s distributing warehouse in early The manufactures warranty on the unit begins the day the customer receives the unit, not the day it’s manufactured As the client stated, after purchasing this unit, she had in total, a three year warrantyHowever warranties only cover electrical and mechanical issues, it does not cover cosmetic issuesWhat the client is experiencing is considered a cosmetic issue and is usually caused by wear and tear, or, it could be caused if the unit is not cleaned properlyWhen [redacted] notified us that she was having an issue with the unit that has been in her home for close to three years, she was unhappy that our hands were tied after contacting [redacted] , (being that cosmetic issues are not covered under warranty), so her case was forwarded directly to the manufacturer, being that certain circumstances the consumer can hold more weight than the dealerAppliance World is very pleased to find out that [redacted] had success with [redacted] in having an option to replace her unit at a prorated cost, (which, according to [redacted] at [redacted] has been reduced to $after tax), especially since other than a cosmetic issue, there was nothing wrong with her unitAs previously stated, Appliance World had contacted the manufacturer regarding this issue; but we were told that there was nothing that [redacted] could doIn this circumstance, [redacted] was somehow able to work out a deal on her own with the manufacturer to have her current unit replaced with an upgraded model (model # SO30TE/STH)We have been informed that this exchange will be happening on December **, If there was an electrical or mechanical issue with the unit, Appliance World would certainly stand behind our consumer and if need be, pay the prorated cost on our ownHowever, as stated, warranties do not cover cosmetic issues so any agreement she made with [redacted] in purchasing a new unit at a discounted price was her decision, and thus her responsibility to pay the differenceIn summary, all issues (including the client’s microwave) have or will be resolved shortly after the new unit is exchanged on December **, Should you have any other questions, please feel free to contact meSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First, I will address the response to Revdex.com from [redacted] at Appliance World At the timeof purchase, I should have been informed that this was already a 4-year oldmodel oven unit and was manufactured in Since this unit was manufactured in 2007, there is no way of knowing ifthis unit had been handled improperly in the warehouse over the years causing thedamage In addition, the warranty should have beenbetter communicated to both verbally and in writing Being an informed consumer could havepossibly changed my decision on which item I was purchasing[redacted] continues to address the issue with the oven unitas “cosmetic” The porcelain coating onthe inside of the oven chipped and rustedAs soon as I noticed this issue, I did not use the oven for fear of therust continuing and not knowing if there were any health hazards whencooking Over the last three years, I dothe majority of my cooking on the cook top and microwave I have used my oven unit approximately fivetimes – up until I notice the damage - and have not had a need to use the selfcleaning option Therefore, I take issuewith [redacted] ’s statement that this is wear and tear or the unit wasnot cleaned properly.I have been corresponding with the [redacted] Representative, [redacted] She has been helpful and istrying to work out whatever details she can to rectify this situation I have been able to negotiate with [redacted] and [redacted] for a replacement unit, however, I am incurring additional cost [redacted] is trying to do the best they can, especially since itappears, as stated by [redacted] , that this warranty issue should have beentaken care of by the dealer and not ***.In conclusion, I have purchased a new unit through*** Based on all that has happened, Ibelieve that Appliance World is still responsible for the additional cost forthe replacement unit Sincerely, [redacted] ***
This unit, model # SO302US may have been manufactured in mass quantities in 2007, however Appliance World purchased this unit from [redacted] ’s distributing warehouse in early The manufactures warranty on the unit begins the day the customer receives the unit, not the day it’s manufactured As the client stated, after purchasing this unit, she had in total, a three year warrantyHowever warranties only cover electrical and mechanical issues, it does not cover cosmetic issuesWhat the client is experiencing is considered a cosmetic issue and is usually caused by wear and tear, or, it could be caused if the unit is not cleaned properlyWhen [redacted] notified us that she was having an issue with the unit that has been in her home for close to three years, she was unhappy that our hands were tied after contacting [redacted] , (being that cosmetic issues are not covered under warranty), so her case was forwarded directly to the manufacturer, being that certain circumstances the consumer can hold more weight than the dealerAppliance World is very pleased to find out that [redacted] had success with [redacted] in having an option to replace her unit at a prorated cost, (which, according to [redacted] at [redacted] has been reduced to $after tax), especially since other than a cosmetic issue, there was nothing wrong with her unitAs previously stated, Appliance World had contacted the manufacturer regarding this issue; but we were told that there was nothing that [redacted] could doIn this circumstance, [redacted] was somehow able to work out a deal on her own with the manufacturer to have her current unit replaced with an upgraded model (model # SO30TE/STH)We have been informed that this exchange will be happening on December **, If there was an electrical or mechanical issue with the unit, Appliance World would certainly stand behind our consumer and if need be, pay the prorated cost on our ownHowever, as stated, warranties do not cover cosmetic issues so any agreement she made with [redacted] in purchasing a new unit at a discounted price was her decision, and thus her responsibility to pay the differenceIn summary, all issues (including the client’s microwave) have or will be resolved shortly after the new unit is exchanged on December **, Should you have any other questions, please feel free to contact meSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First, I will address the response to Revdex.com from [redacted] at Appliance World At the timeof purchase, I should have been informed that this was already a 4-year oldmodel oven unit and was manufactured in Since this unit was manufactured in 2007, there is no way of knowing ifthis unit had been handled improperly in the warehouse over the years causing thedamage In addition, the warranty should have beenbetter communicated to both verbally and in writing Being an informed consumer could havepossibly changed my decision on which item I was purchasing[redacted] continues to address the issue with the oven unitas “cosmetic” The porcelain coating onthe inside of the oven chipped and rustedAs soon as I noticed this issue, I did not use the oven for fear of therust continuing and not knowing if there were any health hazards whencooking Over the last three years, I dothe majority of my cooking on the cook top and microwave I have used my oven unit approximately fivetimes – up until I notice the damage - and have not had a need to use the selfcleaning option Therefore, I take issuewith [redacted] ’s statement that this is wear and tear or the unit wasnot cleaned properly.I have been corresponding with the [redacted] Representative, [redacted] She has been helpful and istrying to work out whatever details she can to rectify this situation I have been able to negotiate with [redacted] and [redacted] for a replacement unit, however, I am incurring additional cost [redacted] is trying to do the best they can, especially since itappears, as stated by [redacted] , that this warranty issue should have beentaken care of by the dealer and not ***.In conclusion, I have purchased a new unit through*** Based on all that has happened, Ibelieve that Appliance World is still responsible for the additional cost forthe replacement unit Sincerely, [redacted] ***