ApplianceAppointment.com

Dear Dispute Mediator, We are saddened to hear that [redacted] is unhappy with the status of his account with us as we pride ourselves on providing the best possible customer service and satisfaction with the quality of our product [redacted] signed up to be listed on ApplianceAppointment.com on and be charged for industry relevant phone calls during a phone conversation with one of our sales representativesThe details of our service were explained during this phone conversation and, as part of our on-boarding process, [redacted] also received an email from us reiterating our billing standards In light of [redacted] 's confusion over what constitutes a billed call through our service, we have opted to issue a refund of $back to the credit card on file for his accountThe transaction ID for this refund is [redacted] Furthermore, [redacted] 's account with ApplianceAppointment.com is closed, effective at 9:AM EST and he will not see any further charges associated with this account Please let me know if I can provide any additional information to consider this dispute closed Thanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , Sincerely, [redacted] I have filed a charge dispute with my bank and have been credited back the moneyThis company has still not taken any steps to resolve the issue I believe this company is a scamThank you for your help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved However, I would like to make reference, that we were told that "part inquiries", and "out of our area calls" and "appliances we do not service, ie: TV, Outdoor Grills, etc.", would not be billed for, and many of these were With the refund, this will take care of some of these calls that we were billed for Thank you Sincerely, [redacted]

We are saddened to receive this notice as we strive to provide each of our clients with excellent customer service at all timesAfter investigating [redacted] 's complaint, we believe we have successfully addressed his concerns [redacted] signed up for one of our sites, [redacted] , on at 10:AM ESTOn at 10:AM EST, [redacted] logged into his user account for the first time and agreed to the terms and conditions of our service, which includes agreeing to pay for phone calls marked as billable because they are related to the field of HVAC or another service outside the industry that his business is able to provideThe agreed upon rate for billed calls was $per call On at 3:PM EST In learning of [redacted] 's complaint, we have opted to issue a refund for the call in question (a $charge) back to the card previously on file for [redacted] 's accountThis refund was issued on at 3:PM EST and an email confirming this refund was sent to [redacted] Please let me know if there is anything further that I can provide to you to consider this complaint resolved Sincerely, [redacted]

Dear Dispute Mediator,I was unhappy to hear *** *** *** had a bad experience with one of our clients, *** ***However, I'm happy to say I've been in contact with *** *** as well as our client and we appear to be moving towards a resolution for *** ***.A
technician for *** *** visited *** *** the morning of 12/**/14, but was unable to complete installation of the ice maker because the freezer required defrosting*** *** has a tentative appointment to return to *** ***' home after the new year to complete installation*** *** also has my direct contact information and I will continue working with *** *** and *** *** to ensure this installation is completed to her satisfaction.Please let me know if I can provide any additional information to consider this dispute resolved and thank you for your time!Sincerely,*** ***

Dear Dispute Mediator,
We are saddened to hear that [redacted] is unhappy with the status of his account with us as we pride ourselves on providing the best possible customer service...

and satisfaction with the quality of our product.
[redacted] signed up to be listed on ApplianceAppointment.com on 7/**/14 and be charged for industry relevant phone calls during a phone conversation with one of our sales representatives. The details of our service were explained during this phone conversation and, as part of our on-boarding process, [redacted] also received an email from us reiterating our billing standards.
In light of [redacted]'s confusion over what constitutes a billed call through our service, we have opted to issue a refund of $72 back to the credit card on file for his account. The transaction ID for this refund is [redacted]. Furthermore, [redacted]'s account with ApplianceAppointment.com is closed, effective 10/**/14 at 9:15 AM EST and he will not see any further charges associated with this account.
Please let me know if I can provide any additional information to consider this dispute closed.
Thanks,
[redacted]

We are saddened to receive this notice as we strive to provide each of our clients with excellent customer service at all times. After investigating [redacted]'s complaint, we believe we have successfully...

addressed his concerns.
[redacted] signed up for one of our sites, [redacted], on 7/**/13 at 10:25 AM EST. On 7/**/13 at 10:25 AM EST, [redacted] logged into his user account for the first time and agreed to the terms and conditions of our service, which includes agreeing to pay for phone calls marked as billable because they are related to the field of HVAC or another service outside the industry that his business is able to provide. The agreed upon rate for billed calls was $40 per call.
On 4/*/14 at 10:16 AM EST, [redacted] received a phone call, recording ID [redacted], which was regarding appliance repair and resulted in a booked service call for [redacted]'s company. [redacted] did not belive he should be charged the agreed upon rate for billed calls as the call was not in regard to a service within the field of HVAC service and opted to cancel his service with us on 5/*/14 at 3:19 PM EST.
In learning of [redacted]'s complaint, we have opted to issue a refund for the call in question (a $40 charge) back to the card previously on file for [redacted]'s account. This refund was issued on 6/**/14 at 3:15 PM EST and an email confirming this refund was sent to [redacted].
Please let me know if there is anything further that I can provide to you to consider this complaint resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], 
Sincerely,
[redacted]
I have filed a charge dispute with my bank and have been credited back the money. This...

company has still not taken any steps to resolve the issue.
I believe this company is a scam. Thank you for your help.

Big scam company don't ever trust them these guys are full of it they claim they sent customers your way but that's just a big b s$22 per customer not a problem but if it's a really good customer before you sign up with them they say $22 if it's a customer for sure book appointment but after they get you to sign up with them they say that anybody that close its $22 big scam don't ever go to them to find an ignition if you need to find a technician go to your Google Yahoo go to big search engines not small company like them that rip people off big scam company older workers that work in there they're just full of it my advice don't ever work with Appliance appointment.com nor don't ever work with Speedy appointment no don't ever work with flex appointment these guys is just a big scam

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  However, I would like to make reference, that we were told that "part inquiries", and "out of our area calls" and "appliances we do not service, ie:  TV, Outdoor Grills, etc.", would not be billed for, and many of these were.  With the refund, this will take care of some of these calls that we were billed for.  
Thank you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by ApplianceAppointment.com regarding complaint ID [redacted].Sincerely,Robert (bob) D[redacted]
Their number is ###-###-####

Review: Our company has 2 accounts with this firm, one for appliance repair at $25 per lead and one for hvac at $40 per lead. We received a warranty customer contact for a dryer repair through their hvac advertising platform and they proceeded to charge me $40. They have refused to refund our money after 3 email requests and disputes with the credit card company. All appliances should be charged at $25 and all hvac at $40, they know this and even the documentation to the credit card company states this. As I can see being rated an F I don't expect much from this company and have canceled all accounts. Being on the board of directors of the United Servicers Association im sure I will have some influence as to the future of this company at least as for the United Servicers. We are also very active in the hvac industry and ACCA.Desired Settlement: I would like our $40 refunded, it was a bogus charge and you know it.

Business

Response:

We are saddened to receive this notice as we strive to provide each of our clients with excellent customer service at all times. After investigating [redacted]'s complaint, we believe we have successfully addressed his concerns.

[redacted] signed up for one of our sites, [redacted], on 7/**/13 at 10:25 AM EST. On 7/**/13 at 10:25 AM EST, [redacted] logged into his user account for the first time and agreed to the terms and conditions of our service, which includes agreeing to pay for phone calls marked as billable because they are related to the field of HVAC or another service outside the industry that his business is able to provide. The agreed upon rate for billed calls was $40 per call.

On 4/*/14 at 10:16 AM EST, [redacted] received a phone call, recording ID [redacted], which was regarding appliance repair and resulted in a booked service call for [redacted]'s company. [redacted] did not belive he should be charged the agreed upon rate for billed calls as the call was not in regard to a service within the field of HVAC service and opted to cancel his service with us on 5/*/14 at 3:19 PM EST.

In learning of [redacted]'s complaint, we have opted to issue a refund for the call in question (a $40 charge) back to the card previously on file for [redacted]'s account. This refund was issued on 6/**/14 at 3:15 PM EST and an email confirming this refund was sent to [redacted].

Please let me know if there is anything further that I can provide to you to consider this complaint resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Appliance Appointment is a referral service. We have received calls that do not pertain to our services. We tried calling and speaking with a customer service person. The customer service persons are rude, they don't listen and they will not escalate your call or complaint to anyone else. They are charging for calls that should not be charged for.Desired Settlement: We have several calls that should not have been billed for. We will accept credit for four calls (4). Four calls at $18 a piece for a total refund of $72.00.

Business

Response:

Dear Dispute Mediator,

We are saddened to hear that [redacted] is unhappy with the status of his account with us as we pride ourselves on providing the best possible customer service and satisfaction with the quality of our product.

[redacted] signed up to be listed on ApplianceAppointment.com on 7/**/14 and be charged for industry relevant phone calls during a phone conversation with one of our sales representatives. The details of our service were explained during this phone conversation and, as part of our on-boarding process, [redacted] also received an email from us reiterating our billing standards.

In light of [redacted]'s confusion over what constitutes a billed call through our service, we have opted to issue a refund of $72 back to the credit card on file for his account. The transaction ID for this refund is [redacted]. Furthermore, [redacted]'s account with ApplianceAppointment.com is closed, effective 10/**/14 at 9:15 AM EST and he will not see any further charges associated with this account.

Please let me know if I can provide any additional information to consider this dispute closed.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I would like to make reference, that we were told that "part inquiries", and "out of our area calls" and "appliances we do not service, ie: TV, Outdoor Grills, etc.", would not be billed for, and many of these were. With the refund, this will take care of some of these calls that we were billed for.

Thank you.

Sincerely,

Review: An advertising company called me to try them as a trial to see if I would want there services. In the first month I started receiving calls for a storage company, painter, and many other businesses that I dont have. I have had a total of three good calls from applianceappointment.com. At a 20 dollar per call price. They also told me that the service that they provide includes a website ware I could view ware the calls are coming from and how many just views. I notified [redacted]

[redacted] of applianceappointment.com and told him the problems. He admitted that alot of the calls are bogus. He said he would fix them. I then got an e-mail saying they are charging me $260 for the month. I told them (NO YOUR NOT). Canceled the acct with them in february. They just charged my account $260 putting me in the negative with my bank. This company is charging people for a service that they are not providing.Desired Settlement: I would like to get $200 of the $260 that they took. This was not a trial period, as they said to me on phone.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted],

Sincerely,

I have filed a charge dispute with my bank and have been credited back the money. This company has still not taken any steps to resolve the issue.

I believe this company is a scam. Thank you for your help.

Review: I CALLED À REPAIRMAN ADVERTIZING UNDER SUB ZERO PROFESSIONAL BUT THÉ PHONE CAN BE FOUND UNDER APPLIANCE APPOINTMENT. HÉ CAME TO MY HOME I GAVÉ HIM THÉ MONEY TO GET THE ICE MAKER AND HÉ WONT COME BACK TO INSTALL IT. THÉ PHONE # IS 484-489-0703. THE CLOSEST TO AN ADDRESS IS CHESTER PA.Desired Settlement: I WANT HIM TO INSTALL THÉ ICE MAKER.

Business

Response:

Dear Dispute Mediator,I was unhappy to hear [redacted] had a bad experience with one of our clients, [redacted]. However, I'm happy to say I've been in contact with [redacted] as well as our client and we appear to be moving towards a resolution for [redacted].A technician for [redacted] visited [redacted] the morning of 12/**/14, but was unable to complete installation of the ice maker because the freezer required defrosting. [redacted] has a tentative appointment to return to [redacted]' home after the new year to complete installation. [redacted] also has my direct contact information and I will continue working with [redacted] and [redacted] to ensure this installation is completed to her satisfaction.Please let me know if I can provide any additional information to consider this dispute resolved and thank you for your time!Sincerely,[redacted]

Review: I am (was) charged #20.00 for each service call that was not a true service call. I had to pay $20.00 for people asking me "how much do I charge", parts that I told the company that I do not sell, out of service area 30 minute drive, and people that either never called me back, or when I attempted to return their call never answered the phone. I counted all of the unserviced called and I figure that they owe me $120.00

And I want other service contractors like myself to be aware of their "limited" refund guidelines. I had to discontinue my account with them, because it was getting so bad that at the end of every day, I had to go to the web site and listen to the phone calls.....Desired Settlement: I primarily want to warn others about them. And I want a refund to my credir card. I don't know how I got calls for veternarian services, taxi cab services, TV repair services. When I fall under their "appliance repair services". There may be some foul play here.

I just wonder about the legitimacy of their business practices???

Consumer

Response:

At this time, I have not been contacted by ApplianceAppointment.com regarding complaint ID [redacted].Sincerely,Robert (bob) D[redacted] Their number is ###-###-####