Appliances Connection

I purchased a freezer from appliances connection and it didn't freeze. After opening a repair ticket and calling several times, the freezer is still sitting in my garage. The claim they can't reach the repair company and recommended that I call around and find a solution. Be careful when buying from them.

Bought a microwave. Was shipped damaged. They sent a tech, he said it wasn't covered even with images of the unboxing showing it was delivered damaged. Said there was nothing they could do. Called Samsung, they said the person we bought it from was responsible. Called ApplianceConnection many times, they said to call the tech who came out who needs to submit paperwork. The tech was sent out by Samsung, everyone was pointing the finger at the other for who was responsible. No one stepped up. I am still somehow as a customer making calls, have an open ticket, have proof of damage from its arrival, and no one is helping me for a replacement.

I ordered a washer/ dryer set on March 31, 2022, with installation kits, extended warranty, and pedestals. The washer/dryer was delivered on April 18. Not bad, but the rest of the merchandise was not. So, the delivery company unloaded the crates and placed them in my garage and said we will leave them here and when we come back next week after the pedestals arrive, we will uncrate and install them at that time. Great plan at the time, or at least I thought.

It took an additional three weeks to receive the installation kits and pedestals. So, the washer/Dryer sat in my garage uncrated, at the suggestion of the delivery company. When they showed up almost 4 weeks later to do the install, the crates were opened, and this is when major damage was discovered on both the washer and dryer. The damage on the washer was so bad that the drum would not even turn. Both units had major, visible damage. We sent the pictures of the damages to Appliances Connection. I told them that I was not accepting them and would be returning them for credit. This is where the fun began.

I was told that I could return them, my account would be charged $627.50 for return shipping costs. What? Since I did not open and inspect the merchandise within 48 hours of receipt, I would be responsible for anything and everything after that point, even though their delivery contractor said they would open them when they came back later to do the installation. It would do no good to open them and risk any damage, so they said.

I spent the next three weeks trying to speak to a manager to get them to pay for the return shipping but to no avail. All they wanted to do was dodge phone calls, hide behind canned emails and read me their fine print that says they are not responsible for anything and told me that either I pay for the return shipping, or they could not help me.

Even though the photos clearly showed shipping damage, they went as far to say that I could have damaged the merchandise while waiting for them to return to do the install and this was why they could not pay for return shipping. Really? Like I am going to damage merchandise I ordered to the extent shown in the photos. The disturbing thing about this whole issue is that Appliances Connection offered no solution, they offered no replacement of the damaged merchandise, nothing. All they wanted to offer was too bad so sad Mr. Customer, deal with it on your own. Really pathetic customer service to say the least.

Appliances Connection does not return phone calls; they answer with canned email responses and offer absolutely no customer service value. It is bad customer service when you are left in the dark and no one wants to respond to help you resolve an issue. Words of caution- if everything goes right with your order and shipping, then everything is great, and they get all these 5-star reviews. But when something goes wrong, they fail miserably at customer service and resolving issues to at least salvage a customer’s satisfaction to retain their business. Read all the bad reviews and you will see a pattern. They do not want to deal with you, nothing except we got you by the short hairs, so take it or leave it.

In customer service you do not hide from dissatisfied customers, you address them and put forth the effort to turn them into a satisfied customer. Not Appliances Connection, they have no interest in solving problems or even care about a positive customer experience. I have since cancelled over $10K worth of orders and will never buy anything from them again and will do my best to educate anyone that is considering buying appliances to use anyone else but them because of their poor business tactics and bad customer service. They respond great when you want to buy, but buyer be highly aware that if you run into issues, they have no interest or care to put forth any effort to resolve them. Major Red Flag. Do business with them at your own risk.

Ordered “in stock” appliance, paid in full plus white glove delivery. Had to chase it for almost a month and it arrived with a large hole punched in the box and damage to unit. They wouldn’t initiate replacement until they got the damaged piece back days later. I then had to chase them for three weeks to finally get delivery scheduled for yesterday, between 7 am and 11. At 9:15 I phoned the delivery company to be told”the piece didn’t make it on the truck, we’ll need to reschedule”. Both delivery dates saw me disconnecting, and dismantling, the existing unit per their instructions. Followed by rebuilding it twice when they failed.

Don’t use these people, the$100 you think you’re saving will be quickly lost in your time and effort.

Appalling customer service needs a negative rating but cant give one steer clear
Hi I have a new leaking Maytag dishwasher (never used) Maytag G&G Appliances to inspect it they said damage is due to a shipping and not a manufacturing defect. I bought this from appliance connect. They want me to send the technician report before they will replace the unit and G&G will not give me the report and because its "shipping damage " Maytag have washed their hands of the issue even though the damage could have occurred when the unit was loaded on a truck at their factory. Bottom line Appliance connect their BS about Customer service is not true

our records indicate the customer placed an order for three appliances washer ,dryer, refrigerator .Unfortunately the refrigerator arrived damage and refused , the refrigerator till today is on back order ,the customer didn't want to wait and requested refund for the refrigerator , refund had been issued on 1114.we do apologize for any inconvenience this may have caused

At this time, I have been contacted directly by AppliancesConnection.com regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I have not yet received the cushions that I purchased or the refund that I requested In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We do understand your frustrations and do want to resolve this matter as soon as possible, The RMA was issued and a return period has been provided, if you need us to extend the return period, we can do that as well as a courtesyWe do however see that there was a part that was shipped and has already arrived at your premises as of yesterdayIf the part is in good condition, please contact us as soon as possible and we will schedule the technician to install it for youAs for why a replacement is not due, that is because the unit is not deemed as defective by SamsungRegardless of whom caused the defect/damage, we had offered to procure manufacturer certified technicians to bring it back to factory condition, as new appliances are also protected by the [redacted] such that, if in case an unit under full warranty is noted as damaged by the consumer, the provider of the warranty must permit the consumer to elect either a refund or a replacement, after a reasonable number of repair attemptsIn this case, it is three attemptsSupport is constantly being sent, we will still provide you with the year full parts and labor warranty as [redacted] has previously promised, but instead increase it to a year for the inconveniences in this matter, to assure you that your unit is not defective, and will be guaranteed working order for the next six years

Multiple attempts to receive an expensive appliance to a secondary residence I have had lost time and expense to meet drivers that show up and then cannot locate appliance on the truck Company unable to give status and continues to call last minute to deliver- still trying to get merchandise

Revdex.com:At this time, my complaint, ID [redacted] regarding Appliances Connection has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseTh The defects could not of been noted at the time of delivery-period I don't understand why your company is trying to make it out that I am at fault for not inspecting the furniture at the time of delivery I DID look at the furniture to best of my ability Your delivery company would NOT place the furniture in my house Also, I have noted a couple times that the chair WHICH IS DEFECTIVE was in TWO PIECES when it arrived at my house The delivery company would not stay while I assembled the chair and I had NO WAY of knowing that the chair was DEFECTIVE until is was assembledPERIOD So, the fact is, it doesn't matter if I looked at the furniture or not while the delivery company was at my house I didn't know that the chair was DEFECTIVE until it was ASSEMBLED and at that time I made contact with your company to notify them that the chair was DEFECTIVE So, I don't see that it is my fault in any way As far as the sofa, the delivery company would not bring the sofa in my house for me to look at it They would only put it in my garage! I could not see the under side of the sofa in the garage! I could only see the top and the sides You are not being fair about this situation And as far as the technician, he NEVER COMPLETED ANY WORK I have the email from him for the ONE VISIT he made to my house He never worked on my sofa and he never fixed my chair He ordered material for the chair and the sofa He never came back to my house Your company stated that they would pay me to have someone come out to fix it I have the documentation and I will be happy to take this evidence to the appropriate people if necessary to prove my point Your technician is lying in his report It has NOTHING to do about meeting my STANDARDS The work was NEVER completed The furniture was defective in the first place and should be replaced if your company is as reputable as you state I will not pay to ship this furniture back to you and I will not accept your day time frame It's honestly ridiculous for the consumer to have to pay shipping for defective merchandise Facts are facts, the chair could not have been noted defective at the time of delivery nor could the sofa/sectional That's the point here Your company fails to see that point You need to realize that you sent defective merchandise to the consumer and the consumer in no way could of known until later It's not that difficult to figure this out It has nothing to do with me having help putting the furniture together, or the technician, or really anything else The furniture was defective and it was noted as soon as I could note it There was no way to note the defects on time of deliveryPERIOD I attached a picture of the back of the chair which show how the fabric does NOT line up correctly The chair came in two pieces when delivered There was not anyway to know that this was a defect until the chair was put together Again, the delivery company was not going to wait for me to assemble the pieces Also, there is a picture of the bottom of the sectional/sofa which show staples in the leather! Again, I could not see this until I had the furniture INSIDE my house The delivery company REFUSED to put sectional/sofa in my house In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Our records indicate this issue has been resolved as we have shipped replacement microwave under order # [redacted] via [redacted] ,according to the tracking information it has been scheduled for delivery on 062015.please update your records and close the case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have attached two PDF documents regarding the communications with the seller about this orderThe seller claims that I choose " [redacted] " for te order but I did select "White Glove" delivery However, two days after I placed the order the seller called saying that White Glove delivery was not available but that the bed would be taken to my front door(please see delivery ticket PDF) The seller claims that I contacted them a few days after the bed was delivered but I did it the same day (please see damage ticket PDF) The seller claims that I have not accepted the proposed resolutions However, the damage ticket PDF clearly shows that I repeatedly requested the bed to be picked up for a fee of $ The last time they had agreed to pick it up by an specific date but they failed to do so Then, since they failed to do it, they ask again if I want to keep it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Upon reviewing the complaint our records indicate the customer insisted on cancelling the order while the order has shipped and in transit ,per the customer request the order has cancelled , refund has been issued less any applicable feeswe do apologize for any inconvenience this may have caused

Mostly goodHappy with stoveDelivery guys were nice but gave only minute windowStove had small dent but I didn't really careWorks great with no issues

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The items was never shipped, nor received This retailer is a crook I challenge them to produce proof of receipt for the fridge or microwave Any retailer who indicates they shipped an online order weeks after someone orders, no communication at all during this time of NO SHIPMENTS They had no idea it had not even been shipped until I called to cancel They now claim magically they shipped it the day after I called? They clearly are trying not to lose any revenue they determined they would lose from not shipping the items.Criminal charges are being pursued with the Atty Generals office due to the volume of scam claims filed against this company Contact you local Atty generals office to get updates of claims filed against this company Most people would not pursue these types of claims because of the time involved This happened to a business that has an [redacted] who does not want us to let this type of behavior continue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Worst purchase experience of my entire life Took months to ship couch Delivery crew signed "on my behalf" when I wasn't home Product was missing parts and severely damaged Followed instructions to file complaint, but faulty system prevented me Called and got push back saying I didn't file a complaint They asked for pictures of damage I sent pictures of damage They said we could return it Checked on status, they said claim didn't go through Reneged on acknowledgement of damage, asked for more pictures Said we signed for delivery, refused return Told them to have the delivery company produce my signature, I never signed They pushed back I pushed harder It's now months since our purchase They say they will take return if we pay shipping I say, no way, I already paid for shipping for a whole couch and I'm still waiting for one They said sorry, then no return, our insurance won't cover I said, too bad, don't careGive me my money, or send me my couch They stopped responding I threatened legal action They said they'd pay half of shipping I said, what are you, crazy and crooked? NoI'm not paying you a dime They said no returnStopped responding I sent info on the Consumer Rights act, giving specific date when they could expect legal action They said ok, we'll send you a return number Nothing for two weeks Contacted them again, and said, where's the RMA? days later, they responded with an RMA, and lied about having already sent it It's now months after purchase, we still have the defective couch, we still don't have a refund, and now we have to find some way to package this couch and trust that they won't pull a fast one on us and deny our return once they receive it DO NOT BUY FROM THIS COMPANYPAY MORE SOMEWHERE ELSE

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The refrigerator was finally delivered, days after it was supposed to be delivered It involved me e-mailing and/or calling every day to prod them to make good on their promise It also took filing a complaint with the Revdex.com and with [redacted] at my bank I would NEVER do business again with Appliances Connection and would strongly discourage anyone else from doing so This was the worst online purchase experience I have ever had They never once apologized or offered any mitigation to me for not having a refrigerator in my new home Please publish my experience with them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

"We ordered a LG counter depth refrigerator and dishwasher on Memorial dayThey had the best prices - MUCH less than in FloridaI was a little leery about ordering such big ticket items on-line but they were nice to deal with on the phone and both items showed up on time (beginning of the window) expertly packed and in perfect conditionI didn't realize that my credit card would decline a purchase that large unless it was noted beforehandso I had to call in to take care of thatI will say the hold time was pretty long - but it was the day after a huge sale weekend so I understood [redacted] We were so happy with the experience that we just purchased a special order Blue Star gas range from them! The hold time was less than a minute for this callRepeat customer is the best review!

Upon reviewing the complaint, the customer stated the delivery was scheduled for 092014, as matter of fact the delivery was scheduled for (below is the tracking record ) tracking)The customer cancelled the order after the item was shipped and ready for delivery, per our return policy refund has been issued less shipping and less restocking fee [redacted] [redacted] [redacted] - Hide History [redacted] Kindly , update your records and close the case