Appliances Connection

Before you continue, yes I was very harsh with this business, but if you read the time stamps I think you will understand why. Below is the text from a ticket that I opened with Appliances Connection as my delivery date was pushed out for more than 2 months. This company had these products marked as available on their website when I ordered. They have no visibility to when they will get products from their vendors. They are a borderline fraudulent distributor. Outside of the text below I did receive a few calls from Calvin the manager or owner, who sounds like he has a sub high school education. Calvin tried to force me into taking products from him more than 2 months after ordering and when he realized that I was not going to accept the shipment of 2 of 4 products he got upset and hung up on me. More of his colleagues continued to call me that day and told me different information. Calvin tells me my products are in transit while another gentlemen calls me and tells me he has the products in front of him on the shipping dock. I have still not received a refund or my products, stay away from these scammers. Full text on my online ticket below, I only changed the name to John Doe.

AppliancesConnection (Luigi) (November 19, **15, 6:00 PM):

Hello John Doe,

We hope your questions were answered during your recent contact with Customer Support.

If there is anything else with which we can further assist you, please let us know by replying to this message.

Thank you,

Customer Service

You viewed this message on 11/**/**15 1:** PM

You (November **, **15, 1:** PM):

Nearly the worst customer service I have ever experienced, on par with [redacted] Thank you for not returning my call again, also thank you for moving out my delivery date again with no reason attached to the order update.

Your customer service was kind enough to tell me that 17 days processing time is standard operating procedure for your company, will never buy from you again. So glad that I paid extra for expedited shipping, your customer service was kind enough to offer to remove the charge, while also delaying my shipment further by removing the expedited shipping.

What a joke ! Terrible.

AppliancesConnection (Luigi) (November **, **15, 3:00 PM):

Hello John Doe,

We are very sorry for the confusion. Our customer service rep explain to you when does express delivery take place. Once again we are very sorry for the confusion. If you would like a manager to contact you please let me know.

Thank you,

Customer Service

You viewed this message on 11/**/**15 3:** PM

You (November **, **15, 3:29 PM):

I already requested that twice, once I setup this order with another vendor I will be calling to cancel.

AppliancesConnection (Calvin) (November **, **15, 4:06 PM):

Hello John Doe,

As per our conversation we will go ahead and refund you for the express delivery and keep it express at no cost. Once the order does ship we will email you the tracking number so you can track it online. If you have any further questions or concerns please feel free to respond to the ticket. Once again we do appreciate your business.

Thank you,

Customer Service

You viewed this message on 11/**/**15 11:00 AM

You (November **, **15, 11:01 AM):

My shipping date moved out again today Calvin! If the date moves again with no explanation I will cancel...

AppliancesConnection (Calvin) (November **, **15, 6:02 PM):

Hello John Doe,

I spoke directly to my account rep. at the manufacture . Due to this color being new in the market and had great demand there is a shortage , but it is in production and they are expected in soon. I did go ahead and try other vendors and everyone is on the same boat. If you do need the units I can try and see if we can get you different colors. If it is something that you can wait on I would recommend waiting its a great price .

Thank you,

Customer Service

You viewed this message on 11/**/**15 7:48 PM

You (December *, **15, 11:55 AM):

Hi Calvin,

I'm really surprised that you guys have not offered me a discount to keep me as a customer now that I've been waiting for a month.

I would like you to express ship my products that are now in stock (refrigerator and stove) , and then express ship the remaining products when they come in, with our previously agreed upon removal of the express shipping charge.

I sincerely hope that this customer service experience improves drastically in the future.

AppliancesConnection (Calvin) (December *, **15, 6:** PM):

Hello John Doe,

Thank you for contacting [redacted] Support Team. We are terribly sorry to hear about your frustrating experience and would like to take this opportunity to sincerely apologize for any inconvenience you may have undergone. We can go ahead and split the order as per your request, please be aware that the more you buy the more you save discount will be reduced due to us doing multiple shipment. The discount we provide is the savings that we save from shipping multiple shipments . We rather give you the savings than the trucking company. If you still wish for us to split the order please advise.

Thank you,

Customer Service

You viewed this message on 12/**/**15 9:51 AM

You (December **, **15, 9:54 AM):

When you are bad at your business and you want to keep a customer you eat losses associated with your own mistakes. If you guys can't get an accurate date on when you will receive merchandise from your supplier that is your problem, not mine. You should go and read the yelp reviews on your company if you guys plan on being in business anytime down the road.

Don't split the order, I'm not paying another penny for anything from appliances connection ever again. Thanks for the great customer service once again!

Frustrating is an understatement.

AppliancesConnection (Luigi) (December **, **15, 6:42 PM): [ANSWERED]

Hello John Doe,

We are very sorry for the inconvenience. Once all the units are in stock we will update you with tracking information.

Thank you,

Customer Service

You viewed this message on 12/**/**15 7:** PM

You (December **, **15, 9:30 AM):

I guess you were wrong Calvin, I wont be receiving my products this year. This is hysterical, I am going to enjoy providing reviews on your company on the internet.

AppliancesConnection (Calvin) (December **, **15, 9:43 AM):

Hello John Doe,

We did reach out to the manufacture and they have indicated that there is a delay with this color since it is new in the market. Once it does come in we will email you the tracking number. It seems that all vendors are having the same Issue. We truly do apologize .

Thank you,

Customer Service

You viewed this message on 12/**/**15 10:** AM

You (December **, **15, 9:51 AM):

Why did my refrigerator just change from in stock and ready to ship to an ETA date? You've had 2 of my appliances in stock and ready to ship for ** days now, all of a sudden only 1 of them is available.

What kind of game are you playing?

AppliancesConnection (Luigi) (December **, **15, 11:10 AM): [ANSWERED]

Hello John Doe,

The system has new updates and general emails for everyone who has order the same model. If your unit is already allocated that email is not for you. We are sorry for the confusion.

Thank you,

Customer Service

You viewed this message on 12/**/**15 11:** AM

You (December **, **15, 11:23 AM):

Order status not email luigi. Could you please do some research before you respond. Why does my refrigerator say it is not ready to ship now. You let it sit there for ** days and then allocated it to another customers order?

AppliancesConnection (Luigi) (December **, **15, 12:09 PM):

Hello John Doe,

I will double check for you. I will update this ticket by this afternoon.

Thank you,

Customer Service

You viewed this message on 12/**/**15 12:** PM

You (December **, **15, 11:41 AM):

Waiting for an update.......

AppliancesConnection (Luigi) (December **, **15, 6:50 PM): [ANSWERED]

Hello John Doe,

We are still waiting for 2 items to arrive on your order. The products have been delayed. We are very sorry for the inconvenience.

Thank you,

Customer Service

You viewed this message on 12/**/**15 8:48 PM

You (January **, **16, 4:38 PM):

You guys are so f# bad it makes me sick to my stomach. Please explain all of the following:

1. You sent me an email stating my order was ready to ship and that you have charged me for my appliances

2. Followed by an email that tells me you still only have 2 of my products and now you have marked 1 as on back order.

The good news is that you are only 2 months late on shipping my products. The bad news is that since you have charged me for products that you have not delivered I finally have grounds to open a formal Revdex.com case against your company.

Thanks for your time and all of the great work you are doing. Your company will certainly win an award soon for being 1st in class in the distribution industry, maybe you'll get really lucky and win a customer service award.

You (January **, **16, 4:44 PM):

Luigi and Calvin I hope you continue to fail at helping customers and that one day soon AC goes out of business so that no one else will have to deal with the s### storm that you have put me through.

Please cancel my order immediately and refund everything that you have billed.

CANCEL, CANCEL, CANCEL

AppliancesConnection (Luigi) (January **, **16, 10:05 AM): [ANSWERED]

Hello John Doe,

Good morning,

This order has shipped with AM trucking, We are very sorry for the inconvenience.

Shipping Company: [redacted]

Tracking Number: [redacted] Phone #: [redacted]

You may track your package at the following link:

[redacted] Thank you,

Customer Service

AppliancesConnection (Calvin) (January **, **16, 12:17 PM):

Hello John Doe,

Per your request, your order has been cancelled.

Refunds are processed to original form of payment used for order placement. Processing time is dependent on your bank, and normally take approximately 5 business days to appear on your credit card statement.

Thank you,

Customer Service

You viewed this message on 01/**/**16 7:58 AM

You (January [redacted]16, 6:52 AM):

Calvin,

Why has my money not been refunded. I am going to contact my credit card company and file your charge as fraudulent if this is not refunded by tomorrow. It has been 7 business days since you sent me a cancellation notice and your policy says 5.

Refund my money.

AppliancesConnection (Luigi) (January **, **16, 9:45 AM):

Hello John Doe,

The refund is still being process. this is not fraudulent. The units had to be scanned back in so the refund can be process. If you dispute this with your bank you are only going to delay your refund. They will freeze the account. The refund will show back in your account. Please allow time.

Thank you,

Customer Service

You viewed this message on 01/**/**16 10:51 AM

You (January **, **16, 10:53 AM):

So scanning takes what 5-10 days? You should know that I work with warehouse and distribution centers before you lie to me.

Also this is not how credit cards work, if you don't have anything smart to say let one of your colleagues respond.

AppliancesConnection (Luigi) (January **, **16, 11:13 AM):

Hello John Doe,

When calvin advise you the refund would be issue back on the [redacted] we did not scanned the units back into the system that day because we did not have them back in our warehouse yet, shipment had to be stopped and return. To make it very clear for you his 5 days for refund to be process was wrong ,it took a few days longer to be process. Since you mention you know how this works you understand it takes a up to 5 business days for a refund to be issue back into you account. No lied to you. I will advise calvin and make sure he stays on top of this case for you.

Thank you,

Customer Service

You viewed this message on 01/**/**16 3:07 PM

You (January **, **16, 3:09 AM):

I have disputed the charge you billed to my credit card, you will be receiving a call from my bank. I have also opened a Revdex.com complaint against your company, please expect a call from the Revdex.com. Based on the complaints I found there I'm sure you are use to the process. You guys are straight up fraudulent.

Process my refund it has been ** days.

My name is [redacted] and I live in Miami, FL. Wanted to take this time to express how satisfied I've been with my purchases from Appliancesconnection.com. This is my second order I have place with them. My first order was placed about a month ago. I ordered a stainless steel Maytag refrigerator, stove and dishwasher for my newly remodeled kitchen. Their service, shipping and customer service is top of the line. They process the order and shipped the appliances very fast. The customer service team is very professional and helpful. All 3 appliances arrived in brand new pristine condition perfectly packaged with not a single scratch, dent nor scuff marks on the stainless steel or anywhere. The shipping company they use are very professional and careful handling the freight. Appliancesconnection.com has the best pricing. No other online store nor retail store comes close nor want to match the low price that appliancesconnection.com offer. We are so satisfied in every way with appliancesconnection.com that we just places a second order on 8/**/2013 for a new Maytag washer as our 12 year old washer went to rest. Appliancesconnection.com is definitely the only 1 stop A1 source for all your appliance needs. I definitely recommend appliancesconnection.com if you want the best pricing, service all around. I've recommended appliancesconnection.com to my family and friends. Appliancesconnection.com has a huge selection of appliances an brands for everyone needs and taste. Thank you so much appliancesconnection.com and the whole team for great service and professionalism!!!"

Review: On May [redacted] I ordered a range hood on line and expected the item to be shipped within 24-48hrs as my invoice stated. The item was approximately $1200. By the beginning of June, with my money already debited from my account, myself and my wife began making phone calls to the company. First my wife was told it was scheduled to be delivered on June[redacted] with the customer service representative stating that while our hood was at the shipping company they "heard a rattle" and they were needing to send a new one out which delayed delivery, but that day came and went with no hood. My wife made another series of phone calls speaking to one female who was extremely rude to her. I called on the [redacted] and asked for my money to be credited back to my account and was emailed an invoice showing that I was to receive a credit. Two days later, we receive an email stating that the hood was to be delivered the next day and on that day one of the businesses representatives called and spoke to my wife who stated that we had requested our money back. The gentleman stated he was a supervisor with the company and if we would accept the hood he could give us a 10yr warranty on it. My wife agreed but a little later when she spoke to the trucking company they could not deliver the hood when promised and were quite rude stating that there could be no guarantees of when the product would be delivered to which my wife instructed them that she was calling the company to cancel the order. She called on Monday the [redacted] and spoke to [redacted]. My wife explained what transpired with the supervisor and then the trucking company and that we simply had no faith that the hood would be delivered in a timely manner and that we already had an invoice stating that our money would be credited and that we would like to proceed with that. [redacted] told my wife that we would need to sign something stating that we desired to return the product which [redacted] said she would send within the hour and that all we would need to do is electronically sign it and then our account would be credited within 3-5 business days. We have not received this document yet and do not feel like any further attempt on our part is going to help resolve this matter. This is a large sum of money for us and we need help to get it back and would like this company exposed for this unacceptable treatment. (We have kept all correspondence that was sent via email).Desired Settlement: We would like an apology and most importantly a hasty refund of our $1200.

Business

Response:

Upon reviewing the complaint ,our records indicate that this matter has been resolved ,a full refund had been posted into [redacted]’s account on 06/**/13.

we do apologize to our customer for letting his dissatisfaction progress to this level ,kindly update your record and close the case for satisfaction.

Review: After numerous contacts with the seller they will not resolve this issue. They advertised a set of two chairs (as sold and advertised on similar websites) and we ordered 4 sets, only to receive half of our order. Please see link here: [redacted] Note if this has changed I can attach a screenshot. They refuse to fulfill the order by sending the remaining 2 sets (total 4 chairs) and refuse to accept a return without us paying the shipping and restocking fee which isn't right as the quantity is incorrect and their mistake.Desired Settlement: Our desired outcome is for the seller to provide us with free return shipping labels in order to return the partial order and for them to not charge a restocking fee as this is their error.

Business

Response:

the customer submitted an order for 4 chairs and we delivered 4 chairs , our web site which it didn't change clearly indicate the chair ordered must be purchased in quantity of 2 as the manufacturer ships 2/box, therefore can't be sold in odd quantity .please check the link below for the item :[redacted]we don't believe our website was misleading in any way in reference to this item. if the customer still looking to purchase another 4 chairs we are willing to offer $100 discount off of the total order .

Business

Response:

the customer submitted an order for 4 chairs and we delivered 4 chairs , our web site which it didn't change clearly indicate the chair ordered must be purchased in quantity of 2 as the manufacturer ships 2/box, therefore can't be sold in odd quantity .please check the link below for the item :[redacted]we don't believe our website was misleading in any way in reference to this item. if the customer still looking to purchase another 4 chairs we are willing to offer $100 discount off of the total order .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:After repeated discussions with the company regarding the falsely advertised chairs they refuse to provide me with a prepaid shipping labels to return the chairs I received. I do not wish to buy additional chairs because this company uses unethical business practices and I do not trust what they say. They have a series of similar complaints against them and I refuse to allow them access to any more of my funds. The right and only option left is for them to provide the shipping labels in order for me to return the product. This is an issue of classic bait and switch advertising. The chairs I ordered are sold as a set on their and other similar websites, I ordered 4 sets and recieved 2 (4 chairs) and now they want to charge me more to complete the original order. With $100 off that is still $500 more they are trying to take from me to complete my order. Thank you for your time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:After repeated discussions with the company regarding the falsely advertised chairs they refuse to provide me with a prepaid shipping labels to return the chairs I received. I do not wish to buy additional chairs because this company uses unethical business practices and I do not trust what they say. They have a series of similar complaints against them and I refuse to allow them access to any more of my funds. The right and only option left is for them to provide the shipping labels in order for me to return the product. This is an issue of classic bait and switch advertising. The chairs I ordered are sold as a set on their and other similar websites, I ordered 4 sets and recieved 2 (4 chairs) and now they want to charge me more to complete the original order. With $100 off that is still $500 more they are trying to take from me to complete my order. Thank you for your time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This business refuses to send shipping labels so I can return the partial order I received.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This business refuses to send shipping labels so I can return the partial order I received.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have emailed the customer return authorization number as he requested to return the chairs we have yet to receive the chairs , upon receiving the chairs we will process and issue the credit.

Review: I have placed an order for available at that time wall range hood on 08/**/2014. Around 10/**/2014 [redacted] called me and informed me that the item is discontinued and no longer available. [redacted] talked me to buy other item for more money. So, on 10/**/2014 new order was placed for newer version of wall range hood. About week later item arrived. I open box to find item destroyed. I have requested replacement for the item. Today 10/**/2014 I spoke with [redacted] to find out that item is on back order and may be available 6-8 weeks.Desired Settlement: I would love to get my new undamaged item as soon as possible and some refund of money for waiting too long for the item that supposed to be available.

That seems to me bate and switched for item availability.

Business

Response:

Upon reviewing the complaint the issues presented have been addressed and resolved the item ordered has been shipped via [redacted] under tracking # [redacted] .Kindly , update your records and close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Appliances Connection rejected my request to send replacement item and refusing to placing new order for unknown reasons.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

since we are located in NY , we are not affiliated with any dealers in MA .The customer can contact the manufacturer direct they will help him finding local dealer where he can order the hood from ,the phone number for the manufacturer is :[redacted]###-###-####Thank,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Paid $13,190.00 for appliances on or about September **, 2014. Delivery promised for the week of October **, 2014. to date no delivery and the company can't tell me why or when the appliances will be delivered. I can't move into my new house because I have no appliances and I can not get a certificate of occupancy from the town without them. Because of their delay I have had to extend the lease on my rental house which has caused me to expend $1,300.00. Customer service only makes idol promises. Now the sales lady [redacted] will not take my calls or return call with a delivery date.Desired Settlement: Either deliver appliances or provide a immediate refund and compensate me for interest on my money and my inconvenience and loss of time in my new home.

Business

Response:

upon reviewing the complaint the dispatcher has informed us that they are trying to get this order on a route for

Saturday , we will follow up tomorrow to make sure is scheduled .

Review: I ordered a 6-piece bedroom set and in-home delivery in November, 2013. The company first stated that the furniture would be delivered in a month. When that time arrived, they claimed that only part of the order was available, and that the rest would be delivered in January, 2014. Some pieces were delivered, but the delivery was to the front porch only, despite having paid for in-home delivery. Only after I complained did they explain that "in home delivery is not available in my area" and offered to refund the extra charge. I never received the refund, and if I had known that I was going to have to hire someone to help me move this huge furniture into my house, I would not have bought it from them in the first place. Then, in January, they delivered another piece to the front door only, and said that the rest would not be available until April, 2014. Finally, in late April, the last piece was delivered, and the internal packaging was damaged. Upon opening it, the top of the night stand is broken at one corner with splinters and a severe visual impact. Now the company says they can't get me another night stand. They also have not paid to repair it, have not returned to pick it up, and have offered nothing for the extra charges I incurred to dispose of packaging materials that were supposed to have been removed by in-home delivery. They said a credit of $175 would be offered in 3-5 days and an invoice would be provided, but that was over two weeks ago and there has been no credit and no invoice, and all I have is a broken piece of furniture and I'm out money for the cleanup that I had to do because of their shipping screw-up.Desired Settlement: I need a replacement for the broken night stand or an arrangement to have it repaired at their expense, a full invoice of all charges that were made to my credit card and all credits and adjustments, plus an additional $75 credit for cleanup and disposal of all the shipping materials plus the cost of hiring someone to help carry the furniture upstairs in my house due to their false advertising of the delivery service.

Business

Response:

Upon reviewing the complaint the issued pretended have been addressed , we have came into an agreement to credit the customer 50% off of the broken night stand , a credit in the amount of $175.00 has been issued on 07/**/14.The customer agreed once the refund is processed he will update the Revdex.com complaint and update the reviews he had posted against our company .

I will not update any review until this transaction is done and our agreement is finalized.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is clear that this business has much larger problems to solve than this issue, and I believe they are lying to me about the solution. They claim that a replacement night stand is no longer available, but they still advertise the night stand for sale as part of a set right now on their own web site here: [redacted]

As part of the agreement, they said they would send me an invoice of all of the items that were billed and credited to my credit card as of the original purchase date of 11/**/2013, but I still have not received that invoice. I would also like to note that the refund was promised weeks ago and not received. Then it was promised "the next day," but it still was not delivered. The adjustment they have offered only arrived after weeks of repeated promises to refund the money, "invoices" showing a refund that never arrived, and after I told them I was contacting the Revdex.com about this issue. I have been asked by "[redacted]" and maybe others at the company to take down a negative review of their business many times in the 8 months since the problems started with this company, but only yesterday was any gesture offered toward resolving the problems in my review.

As a result, I believe this matter is not yet resolved. When the final accounting of all charges, credits, and adjustments is received, and any other mistakes are fixed, then I will consider the issue resolved. Until then, I have no idea what I have and have not been billed for versus what I received, and clearly this business can not be trusted to deliver what was ordered correctly or promptly until they are threatened, if they ever deliver it at all. Maybe they are out of stock on invoices too but they don't know about that yet either?

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding AppliancesConnection.com has been resolved. Everyone should beware when purchasing from this company, because their inventory control is terrible and customer service is even worse, but after 8 months, they finally did offer a measly sum to compensate for their repeated delays, deceptions, miscommunications, false information, and inability to deliver a product. I will definitely never do business with this company again, and recommend everyone consider other alternatives before settling for this bottom of the barrel organization, but the complaint is as close to resolved as they are going to agree to. I give up because I am tired of fighting with them and checking up on their unfulfilled promises, but I still have a broken piece of furniture and my total cost was much higher than it should have been.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: My material was damaged upon receipt and I immediately initiated a return of the material by filling out an online report through their ticket system. After an RMA was issued the material was picked up and returned to the vendor. My refund has since been promised to me for 3 months and I have yet to receive it. Also, [redacted] states that there has been no attempt made to return my funds, even though I have been told repeatedly through AC's online ticket system representatives and over the phone that they were going to do so.Desired Settlement: I want the order amount of $382.72 credited, in full, back to my [redacted] account.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding AppliancesConnection.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I bought this item (as a dinette set that included a counter height table and 4 chairs) on 7/**/14 and the price was a lot lower for the counter height table and (4) 24" chairs. Apparently they advertised the wrong price on the companies website (applianceconnection.com). So instead of contacting me and giving me the opportunity to cancel the order they changed my order to just listed the table without the 4 24" stools within their backoffice and never notified me of the change nor of the false advertisement of the item and price that I purchased. I was advised that they would request and RMA to have the table shipped back to them for a full refund. I advised on countless times that I just wanted them to ship the 4 chairs that go with the table.

I did not believe the CS rep ([redacted]) who was handling my compliant. I was passed to him but [redacted] who advised that she would be mad too but there was nothing that she could do. They asked what I wanted and I told them I wanted the (4) 24" chairs that I order ship to me at no extra cost, fee, etc. The (CS) sent me to another (CS) who told me to contact my lawyer mistakes happen. Mistakes do happen but this mistake is because they did not do proper quality control of the items on their website. Then the (CS) told me he would take $50.00 off the price I already paid. Is this a true money or Appliance Connection's fun money that you spend in their store. I want the chairs that match the table. They have already deducted that amount from my account on August *, 2015 two weeks before I received the product.

BUYER BEWARE this company has a plethora of complaints logged on the New York Revdex.com.org website for various unethical practices. Don't let the information on their website fool you they are KING con-artist who falsely advertise their bundled product prices and then change the terms of your purchase agreement when they feel like.

READ THE SMALL PRINT ON THIS WEBSITE. CHECK Revdex.com.ORG WEBSITE AND LOOKUP COMPANY AND SEE FOR YOURSELF ALL THE COMPLAINTS.Desired Settlement: I want the D34532124 Alyssa Counter Height Table Four 24" Stools, that go with the table I received at no extra expense or cost out of my pocket.

Business

Response:

Our records indicate this matter has been resolved , we have come into an agreement to credit the customer $100.00 for the mistake .

the customer accepted our offer and the refund has been processed on 09/**/14.

Kindly , update your record and close the case .

Review: On February *, 2014 I ordered a new GE Washer washer & dryer from Appliance Connection through their Sales Representative over the phone. Invoice No. [redacted]. I specifically asked the sales representative if the Washer & Dryer were matching units and to confirm that both the Washer & Dryer had stainless steel drums. The representative confirmed they were matching units and both had Stainless Steel Drums. I received and e-mail invoice that Described both the Washer and Dryer descriptions. The description for the dryer on the invoice stated "Stainless Steel Drum".

Both the Washer and Dryer were delivered on February ** by [redacted]. Before the delivery men left they removed the packing boxes from the Washer & Dryer so I could inspect for damages. I discovered the dryer did not have a Stainless Steel Drum and did not match the Washer. The control panel and door on the dryer did not match. I asked the delivery men to wait while I called Customer Service at Appliance Connection since I did not want to take delivery of the dryer. Customer service representative at Appliance Connection assurred me everything would be handled but I needed to go through their ticket system and provide them with digital photo's of the dryer with the model and serial number in the picture along with a picture of the inside of the dryer. Customer service would not authorize the [redacted] people to take the dryer back or allow me to refuse delivery.

I submitted all the information including pictures immediately to Appliance Connection. On February ** they sent me an e-mail via their ticket system stating: "Please be advised they no longer make the unit with a stainless steel drum. The model number in the photo you sent is [redacted] and the unit you ordered was [redacted]. The 1 in that model number is to note what warehouse the item came from."

Basically over the last 10 days they have offered me a $100 credit and extended warranty if I keep the dryer, at my request offered to replace the dryer but only if I pay for shipping of the original dryer back to them and agree to pay the full cost for a matching dryer while I wait for them to credit my account for the one I'm returning , told me I should just sell the dryer to someone and order the one that matches the washer from them, accused me of using the dryer and finally asking me to repackage and ship the dryer at my expense back to them and await them crediting my [redacted] account. I've endured rude telephone calls from their customer service agents.

The packaging for the dryer was destroyed by the shippers they left it all in the rain on my porch. I ended up buying a new dryer that matches the washer from [redacted] and packaged the Appliance Connection Dryer in that packaging assuming that Appliance Connection would eventually send someone to pick up the dryer after I received a call from [redacted] last week telling me they were coming to pick it up today. No one showed. Appliance Connection representative called me today asked me to remove my negative online review of them and withdraw my dispute against them on my [redacted] Card. If I did all this they would allow me to return the Dryer at my expense to their warehouse in Brooklyn New York. They asked me to sign and release them so they could issue an RMA. I refused.Desired Settlement: I'm asking Appliance Connection to pay for the pickup and shipping of the Dryer from my home to their warehouse and they fully refund the purchase price of the dryer $689 to my [redacted] Card. All I want is a a refund and for them to pay for the return shipping.

Consumer

Response:

At this time, I have been contacted directly by AppliancesConnection.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They continue to refuse to pickup the dryer and refund us the $689 we paid for the dryer. They told me they will pickup the dryer and give us a full refund if we drop the complaint with Revdex.com and withdraw our dispute over the charge with [redacted]. They claimed they were sending you a letter to confirm they we would process the refund and pickup the dryer[redacted] has strongly suggested that I do not withdraw from the dispute or my complaint with Revdex.com until Appliance Connection has picked up the dryer from our home and refunded my [redacted] card for the purchase. This merchant has done everything to avoid handling this issue. Lots of e-mails and a few calls but no real action other than avoidance. They are not ethical.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our records indicate the customer called us the day of delivery for the washer & dryer ordered asking to exchange the dryer, as he noticed that the dryer he ordered doesn’t have a stain steel drum , please be advise the customer made his decision when he called to order this very washer and dryer, below is copy of the email was sent to confirm the Model of the washer and dryer ordered, the email clearly stated that ONLY the washer has a stain steel drum , the customer has the right to exchange the unit, therefore we provided the customer RA# to return the unit for either refund or exchange at his preferences, as of this date we have yet to receive the unit .

Consumer

Response:

At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

We have been notified that [redacted] picked up the dryer on 07/**/14, we currently awaiting the unit to be returned to our warehouse but regardless of the status of the return item, the transaction is in dispute with AMX , we have notified our merchant service and are awaiting to resolve the dispute so the customer can get his refund for the return dryer .

We do apologize for any inconvenience this may have caused..

Worst seller ever on [redacted]. These guys have poor customer service and are completely untrustworthy. I asked to cancel my order because it was the wrong size within 24 hours of my order. "Magically," my order delivery date speeds up and they send me a response saying it has already been shipped. However, they said if I wanted to return it now, it would cost an arm and a leg because I would be responsible for the shipping of the fridge in both directions (essentially making the return a poison pill). If they really had shipped it, I would have received the order by now. Of course, the delivery date came and went and the product still isn't here. Probably because it wasn't ever shipped...all part of their evil plan to take advantage of people. Terrible company. Don't ever do business with them!!! These guys have a bad reputation online. Google them, see their 1.5 star [redacted] rating, see the complaints on the Revdex.com and [redacted] sites, read for yourself! Stay away from these guys. You've been warned.

This is about the worst shopping experience we have ever had. We have been lied to, bullied and threatened by the Customer Service. My hope is that this will warn others. Nobody should have to go through an experience like this.
We ordered a large sectional sofa from [redacted] online.
We have been ordering several different furniture items from other companies, some with “white glove” delivery and some to our door depending on the size of the item and the difficulties assembling them. I am very busy at work and we have two newborns at home. Thus we have very little time and energy to deal with moving large furniture pieces around, in addition to the stress that comes with a move in the first place.
We chose to order from [redacted] solely because of their affordable “white glove” delivery service. This sectional sofa was way too large and way too heavy to be carried by a single person, and probably too heavy to be carried even with a second person. The item was available from several different merchants online. [redacted] offered the best price and the most affordable “white glove” delivery service which they heavily advertised for 49.99. We had never ordered anything through them, but they had good reviews and seemed like a large and serious business.
These are the “white glove” services that Appliance Connection offers (copied from their website):
White Glove Delivery (7-14 Business Days):
White Glove Delivery is a special service that is safest for large and overweight items. This service is a fully insured type of shipping which includes delivery to the room of your choice. Upon delivery, the delivery men will unload, uncrate, unpack and deliver the product into your room of choice on the first floor so you can inspect the merchandise. Most of the packing materials will be collected and removed (Debris removal service is not available in all areas). Please note that this service cannot be completed if the unit does not fit through the door. Additional fees will be applied if the doors must be taken off of the hinges. Additional charges may apply for deliveries past the first floor (There will be a $25 per floor charge for any item being delivered to past the first floor). This service does not include installation. Installation services are sold separately. For additional delivery services and installation questions, please call our sales department at ###-###-#### option 1. This service may not be available in some remote or rural areas. Read what to expect below.
Delivery company will call you to provide you with the date and time for the delivery, they will give 4-6 hour window for the delivery date and time.
• Transportation directly from our warehouse to your location
• Courteousy call 1 Hour before delivery
• Equipment to safely lower Product from the truck to the ground
• Comprehensive Physical Inspection Form
• Position of the item in the home according to homeowner's specifications
• Removal of product from Packing Materials
• Removal of packaging, subject to your request
• Leave your location free of damages
• Please Note: This service is only available if the unit fits through the door. If the door needs to be removed, an additional fee will be incurred.
Delivery service for white glove orders are positioned in the home according to homeowner's specifications given upon ordering. An additional fee is incurred for each floor after the first floor ( $25 per a floor).
We checked that this service is available with our zip code for this item. On their website one is prompted to type in the zip code in order to confirm that this service is available prior to placing an order.
We placed our order of the sectional sofa, including “white glove” delivery service on June **, 2015 (order confirmation attached).
1. VERY LATE SHIPMENT AND NO ERRONEOUS TRACKING INFORMATION
Despite the fact that this item was marked on their website as “available” (on their website this means that the item should ship within 7-14 days) and despite the fact that we received an email informing us about delivery of the item within 7 days, the sofa wasn’t delivered until four weeks later. We emailed the customer service several times and merely received non-committal responses, assuring us that it would ship "soon". Off note: Their phone service has a waiting time of at least 30 - 40min every time we tried which makes emailing your only option. You also cannot trust information they give over the phone as they will alter their statements later (see below). All online tracking links that we received later and all emailed tracking numbers weren’t working. We even called the mentioned shipping companies and they had no idea about our shipment and couldn't do anything with the tracking numbers provided. Despite numerous emails back and forth we didn’t receive any accurate shipping details until the day of the delivery when we received a two-hour warning from the local shipping company MDT. For such a large item it is quite frustrating trying to sort out a delivery within 2 hours, taking off from work and making sure that somebody is home.
2. THEY RIPPED US OFF
When the truck finally arrived at our home on three weeks later than expected, we were informed by the truck driver that the order was not shipped as “white glove” delivery and that he could only drop it off at our entrance or in our garage, but not bring it into our living room or provide any of the services we ordered. We called his supervisor and were informed that “white glove” services were not ordered and that they can’t do anything else for us even though I could show him our order confirmation from [redacted] clearly highlighting "white glove, in-home delivery". We made an attempt to call [redacted]. However, their customer service line was already closed on Friday afternoon EST. The shipping company instructed us to refuse the shipment as this would be our only option – other than having it dropped off at our door or in our garage and accept it without the white glove services.
Because we had ordered “white glove services” we followed their instructions, in the hope that there was some kind of mistake that it could be sorted out after the weekend. We also simply weren’t physically capable of carrying even parts of the sectional sofa into our home, let alone our living room.I contacted [redacted] via email the next day.
I'm still in shear disbelieve and we are still in shock about what happened over the next weeks.
I was very wrong to think that [redacted] had any intentions of correcting their mistake about the delivery. Their goal was to cover up their mistake and to make us pay for it!
In the first line of defense from [redacted] we were told “YOU DID NOT ORDER WHITE GLOVE DELIVERY SERVICE”. I was shocked. I forwarded them our email order confirmation which clearly stated "white glove delivery". And still over the next several weeks, they still refused to acknowledge that this order confirmation was accurate or to acknowledge that they had made a mistake.
Instead, in their second line of defense after I insisted that this is what I ordered I was told that my credit card wasn't charged for the white glove delivery fee and thus I had no right to receive this service. It is true, the charge on the credit card was different from our order confirmation.
[redacted] mentions on their website that your credit card will be charged for all costs only after the order has shipped. As we never exactly were aware of when the order had been shipped or where it currently was due to the false tacking information, we didn’t check our credit card statement and didn’t notice that the card was only charged for the price of the sofa and not for the “white glove” service. Even if I had noticed the difference I would have just assumed that we would be charged for delivery charges at a later date after completing the delivery due to possible extra charges (as mentioned in their white glove description).
The only document, the only confirmation or invoice that we ever received prior to the shipment of the sofa was our order confirmation email that clearly includes our “white glove” service. We were never contacted by [redacted] about a change in the shipment conditions that we had ordered and we were never told that they couldn’t provide this service. If that had been the case we would have cancelled our order immediately as we absolutely had no interest getting a large sectional sofa delivered anywhere buy INTO our living room. We were never given any opportunity to cancel the order due to a change of shipping conditions and we were never informed that anything about our order had changed. We would have simply ordered the item somewhere else.
After I wouldn't let them get away with this, their third line of defense was the following:
Were told that [redacted] doesn’t provide ANY ‘white glove’ services in rural areas. I was told that our town, a town of more than 100.000 people, was “rural” and that, in fact, all of the state of Montana or any other state in the Mid West was by definition rural and thus no ‘white glove’ services could be offered. I was told that I should have known that!
I insisted that their website offers these services with our zip code. On their website they heavily advertise their cheap white glove deliver service and make you punch in your zip code to assess if it is available. And it still is. I even went through the order process a second time and printed screen shots showing that the white glove service with our zip code can indeed still be ordered for exactly the same item. I received no response regarding this fact.
I insisted that we were not interested in the sectional sofa at all if it couldn’t be delivered into our living room and that their ‘white glove’ service was the only reason why we ordered this item through them. I was informed that I could of course cancel the order, but that I would be charged for stocking fees and for shipment costs as I was returning the item for “no good reason at all".
At that point their customer representative who identified himself as "supervisor" regressed to insisting again that I never had ordered this service in the first place and I told him I would just dispute all charges as I had the services confirmed in my order confirmation. After a few verbal threats and attempts to intimidate me that this would never work and that I should just agree to have the sofa be brought to my garage or drive way, I was ready to conclude our conversation.
At the last moment he offered to work something out with the local shipping company. I insisted on getting this confirmed in writing – which of course never happened.
Over the next two weeks we received phone calls and emails from several different customer service agents trying to bully us into accepting the delivery as it is and threatening us with delivery and stocking fee claims if we didn't comply. At one time one person promised on the phone that they would be willing to provide a third party that would deliver white glove services after the shipping company delivered the item.
That of course sounded great. Despite the verbal offer though, this never translated into an offer in writing. And simultaneously, we received more emails listing their claims in the event that we refused the shipment as it is.
I made it very clear that I would like to get a very detailed written description of those services and responsibilities this third party would be providing as I didn’t believe them to set up the third party services in the first place or to assume any reliability for them. It looked to us like [redacted] was trying to get us to accept the offer to our driveway, so they could claim that they had delivered all services. We were afraid that a third party would never show up or never perform the ordered services and that we would have no right to return the item if there were any damages as this would be blamed on the third party or not be insured through them. I was instructed on the phone that the shipment would NOT be opened after the third party would bring it into the home. They “promised” repeatedly we would get this all in writing. That never happened.
Even though I asked them to come up with a clear statement from [redacted] and to tell us if they were willing to offer the white glove service after all or not, we never received any detailed proposal in writing; only vague and very short, non-committal emails telling us “A third party will bring the item into your house” – no mentioning of the white glove services at any point, no information about which “third party”, no mentioning of our rights or our responsibilities, insurance or outstanding fees for us that they still claimed in addition.
We received phone calls urging us to schedule the shipment and “not to worry about the white glove service” as that would be arranged after the shipment was accepted. At one point I was emailing them and another person simultanously called my wife telling her that they couldn't reach me and that she had to accept the shipment today, threatening her and trying to bully her into accepting the shipment right away.
Again, we received no answer addressing any of our questions or concerns about the delivery service. At this point we finally gave up and disputed all charges through our credit card services. The dispute is pending at this point.
The threats never stopped. We are still receiving daily calls and emails in which we are told that we refused the shipment and that we are liable for stocking fees and shipping fees as per their policies that we agreed to when we ordered - there of course is no mentioning that we in fact ordered a different service that they couldn't offer - but that doesn't stop them.
3. FALSE ADVERTISING
I believe that they are knowingly luring customers into ordering items through them by offering lower prices and their cheap white glove services. They make you believe that if you type in your zip code they offer this service. Then, they ship the item with a different delivery option to save the shipping cost, sneakily don't charge you or it and hope you won't notice, provide you with incomprehensible shipping updates so you won't notice and then bully you into taking the item as it is without the ordered services. I'm pretty sure that many families would have long given into their threats and accepted, not knowing their rights better and just wanting to have the phone calls go away.
I truly hope that this will help customers stay away from this company and protect them from such a stressful and frustrating shopping experience.

I would definitely not recommend doing business with this company. After placing an order 1/**/15 and being told it was "available". I find out this isn't actually "in stock". Several weeks go by and then it becomes "in stock". When I ask when the deliver date should be they say as soon as it's "in the warehouse". Each week the date on the website keeps changing pushing delivery further and further. Last week I contacted them again because the site said "shipping" and was told it would ship withing 48 hours. FIVE days later, I get another email saying the order is "en route to warehouse" with an estimated shipping date of 2/**/15 - that's over a month since we placed the initial order. There are several extremely negative reviews and complaints through the Revdex.com. I wish I had researched this company before ordering. It won't happen again!

Review: Never buy from Appliances Connection! I ordered an entire kitchen and laundry room from AC and was told delivery would be July [redacted]. When that date came and went, I was told delivery would be July **. After that date came and went, I was told the entire order was held up by a back ordered microwave, and that delivery would be on July **. After many hours on the phone with customer service, I got them to deliver the 5 appliances that were in stock and asked for a refund for the microwave that was out of stock. They issued the refund, but for $20 LESS than I paid. When I complained to a supervisor, he basically told me I was lucky to get anything refunded at all. When I explained that I own several properties and that I will never buy from AC again, he was rude and said he didn't care. Unbelievable! I wish I had done my research before I ordered from this inferior company. Look on line: there are many complaints about the poor customer service and shoddy business practices of Appliance Connection. Beware!!

Business

Response:

We would like to take the opportunity to express our concern and sincere apologies for any inconvenience this matter may have caused. Upon reviewing the complaint the concerns presented have been addressed as follows:

Our records indicate that a full refund for the microwave has been credited to Ms. [redacted]’s account, upon purching the applainces Ms.[redacted] received $197.00 discount through a special coupon (buy more save more ) $20.00 of that discount was applied toword the purchase of the microwave, when the micorwave was cancalled a refund has been issued less the same amount was applied .when a cunsomer buy an item runing on special , when he return the item he gets back the same amount he paid for it not the full price.

Please consider our efforts in resolving this matter and close the case for satisfaction.

Review: I ordered a Bosch griddle from appliancesconnection.com. The website clearly stated that the griddle was cast iron, but when it arrived, it was clear that it was aluminum coated in some unknown non-stick surface. I contacted appliances connection.com several times to receive a full refund, which I felt was reasonable given that they false advertised. Initially, they charged me $13.00 (unknown fee with no line item on invoice) and $5.95 (shipping and handling fee). In addition, I had to pay $23.51 in shipping costs to return the item to appliances connection.com. Why do they charge two shipping and handling fees? After several emails where the customer service representative exclaimed that "we sent you what you ordered", they finally agreed to refund both the $18.95 and $5.95 shipping and handling fees. I am requesting refund of the additional shipping costs, $23.51, since they inaccurately described their product and they should pay for the additional shipping costs. Also, I am requesting that they itemize each charge on invoices. They should not charge a restocking fee, shipping and handling fee, and ANOTHER shipping fee. This are deceiving and taking advantage of their customers.Desired Settlement: - Refund of of shipping costs, $23.51

- Itemize and accurately describe each charge on returns/exchanges.

Consumer

Response:

At this time, I have not been contacted by Appliances Connection regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

This is in regards to Order#[redacted] filed by [redacted]. Our records indicate our customer ordered a Bosch Griddle. We charged him $129.99 for this product, including shipping. Customer did not like the product, he returned it and we issued a refund for the same amount $129.99. Per our policy, customer had to pay for his own return shipping if he did not like the product ordered. As a courtesy and to bring this matter to a resolution, we would like to offer the customer 2,500 reward points valued at $25 to be used towards any future Appliances Connection purchase. Please update your records and bring this matter to a close.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Unfortunate [redacted] -

Unfortunately for you, your website at the time of my order described the product as cast iron...

Also unfortunate for you, there is a website called [redacted] that captures websites as they were in the past. Here is yours...

Do you see the "cast iron" description? Yes, I thought so.

Also unfortunate for you, I captured a screen shot shortly after my purchase, which I'm attaching to this response. Do you see the "cast iron" description? Yes, I thought so.

Please don't waste any more of my time and refund my money or I will take you to small claims court for the shipping plus damages.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

Although this not an error on our end as the description been copied from the manufacturer site , as a one time curtsey we will issue credit in the amount of $23.5.please allow 3-5 days for the credit to get processed.

AppliancesConnection provides quality products at the best prices with extraordinary service. Employees from management down are knowledgeable, accommodating, efficient and pleasant--even if there is a problem. I had to call back several times re: a situation, and my calls were answered immediately or within a couple of minutes. It is great to be able to talk with a person when you need to. Efficient as the employees are, they take the time to explain. Appliances Connection is like the [redacted] of appliance companies--problems are no problem for them. Appliances Connection is the best experience I have had purchasing from a company--and the GE microwave I bought from them is excellent.

Review: I order a work out bench from their website ( appliancesconnection.com ) March **, 2015. I received an email telling me that it would ship out April **, 2015. I emailed back March **, 2015 telling them to cancel the order because I did not know that it was going to take a month to ship ( the website showed that it was in stock when I placed the order).

April *, 2015 they responded back saying that they will submit my request to cancel the order. On May *, 2015, the flat bench arrived at my house anyway. When I asked to return it, they told me to ship it back to the manufacturer ( a third party that holds no liability). When I asked them about the $60-$90 shipping charges, they said that they will not reimburse them.

Apparently, Appliances Connection already has 500 complaints. I do not think that it is a good idea to ship my bench back to the manufacturer who has no involvement in the situation and I do not know if they are telling me the truth.

I also do not trust them to refund my money.

The value of the bench is $180 and the shipping costs will be $60-90. The bench was charged to my credit/debit card on 3/**/15 ( the day after I ordered it).Desired Settlement: I just want to send back the flat bench that they sent me almost 1 month after I cancelled the order. Also, since it was their mistake, they should pay at least some of the cost to ship it back.

I don't think that they are going to do either. If I do return it I might not get my money back. I will probably have to sell it on [redacted] for a small loss.

I am not angry about the situation, but I do think that a complaint is warranted.

Thank you for your help.

Business

Response:

Upon reviewing the complaint , our records indicate we have emailed the customer RA information to return the bench for Full credit .we understand the customer's concern about the shipping charges ,as a courtesy we are willing to offer $30 discount so the customer keep the product or sell it as he mention on [redacted] .please advise if we should process and credit the $30 discount .?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would like to add that I was never supposed to have this product shipped to me in the first place. I gave a 1 month cancellation notice. However, I am satisfied with the $30 offer and I will take care of re-selling the product.I appreciate the Revdex.com taking the time to look into the case, thank you.Sincerely,

Review: Was told my stove/oven would be delivered in 4-6 weeks. It didn't get delivered until 9.5 weeks. I was lied too every time I called the company. They charged my credit card and got there money! I called every week for 4weeks and asked where is my product? and every time they would say it will be shipped in 5days or it will be shipped in 3days! They were rude and were not professional at all. If they would have just said they didn't have it yet I would have understood.But they would rather lie and give me a bunch of [redacted]!Desired Settlement: they could give me credits for other products

Business

Response:

Upon reviewing the complaint the customer was well aware of the product ordered is specialty item and only build to order, on 07/**/2014 when the customer called to place the order we have emailed him an estimate shipping date for 08/**/2014, we have kept updating the status whatever the manufacturer sent us an update, the stove was shipped on 09/**/2014 and delivered on 09/**/2014.

Below is copy of the emails we have sent:

Kindly , update your record and close the case.

Review: I ordered two love seats from appliances connection to be delivered to [redacted] ny. I authorized my caretaker to take delivery of them. Upon delivery my caretaker asked that the love seats be unwrapped for inspection. (Customer service from appliances connection stressed that they should be inspected carefully and refused if something was defective). One of the love seats had a rip and my caretaker refused the item. The delivery person would not leave the good love seat and took them both back. I called appliances connection 4 times I spoke with a woman who called the delivery person and then told me that the good love seat would be delivered today.... Then a gentleman from appliances connection customer service called me and argued that I should accept the damaged item...he argued with me for Almost a half hour ...I told him I did not want the ripped love seat . I called two more times only to be dismissed . These items cost me 1700.00 dollars and I have nothing to show for it.Desired Settlement: I would like two unblemished intact love seats

Business

Response:

Upon reviewing the complaint , the matter at hand has been resolved , the two sofas had been delivered , customer accepted delivery in exchange for 30% damage discount .

refund had been issued and credited on 09/**/13.

kindly consider our effort and close the case for satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

AppliancesConnection.com seemed to be the best place to purchase appliances for my kitchen remodel due to their low prices and good reviews. After much on-line shopping, these guys had the lowest price overall on two ovens, cooktop, microwave and fridge. Unfortunately I ordered on a Friday of a Jewish holiday weekend so no customer service help until the following Weds. Order went in fine and was told things should ship in a week or so. Fast forward two weeks, no shipment. All appliances showed ready to ship except fridge. A week later, still no shipment. Called them, was told the manufacturer had not delivered any fridges but would soon receive them. My choices: 1) take shipment of fridge separately when it arrived but lose a chunk of my shipping discount or 2) wait for fridge to come in. I waited but when I was told the fridge was still not in a week later, I decided to shop around for options because my contractor needed the items. It was a blessing in disguise. I found all the appliances except the MW had fallen in price at their competitors. So, I tried to cancel my entire order except the MW. Got "interrogated" by the service rep but she didn't change my mind. So, she put on her "supervisor" who pressured me hard to not cancel my order. He was rude when I insisted. But, instead of keeping the MW on my order, the service rep cancelled the whole invoice and hung up on me. Fine... I save a couple hundred bucks. However, more shopping revealed they still had the best price on the microwave. That's why I decided to risk completing a new order for it online. It shipped no problem and I got a good deal. However, when it arrived, it had a small piece of metal stuck between the inside/outside pieces of glass on door. It looked liked the glass was cracked but it was just a manufacturing problem. Called back to tell them and to get direction on how to proceed with a warranty claim. They told me to take pictures of it and they would email me with directions. Never got the email (but they had my email address for sure). Called 2 days later and was told they sent an email but they would try again. 3 days later, still no email. A day or two later, the piece apparently fell down to the bottom of the door and was no longer an issue. However, I never got the follow up email from AppliancesConnection. So, bottom line- good prices, but not always the best. Fast shipping when they finally get your items in stock. Customer service- the worst. The other places I dealt with were far above and beyond this amateur outfit. So, buyer be warned and good luck if you chose to purchase here.