Appliances on Lakeside

After speaking with the business she states she received an estimate from the customer for $dated February 12, After carefully review she sent the customer an offer for $***, as there were things in the estimate that were not mentioned in the previous conversations (banister)As of that letter the business had not received a response to the offer

I spoke with*** from the business she stated that their delivery company delivered a washer and dryer to the home and in doing so marks were made on the wallThe individuals
delivery the items went to wipe marks off but the tenant would not allow them to do so until the homeowner could see the damageThe homeowner wanted the insurance information from *** for the delivery company, but since it is a third party she is not at liberty to share thatShe asked the homeowners to meet to review the damage that was done but they would not*** contacted her own insurance company for advice in the matter and asked that the customer provide a written estimate for the damageIn response she received at email with a range from $700-$1,dollars without any information about who performed the estimate*** can’t make any decision until she has that written estimate, as of today she had not received that information

After speaking with the business she states she received an estimate from the customer for $825 dated February 12, 2014. After carefully review she sent the customer an offer for $[redacted], as there were things in the estimate that were not mentioned in the previous conversations (banister). As of that letter the business had not received a response to the offer.

Review: Significant damage done to home during the appliance delivery and take away activity November 5, 2013. Repeated attempts with the[redacted] of Appliances On Lakeside ([redacted]) and the [redacted] ([redacted]) to resolve satisfactory have been delayed, deflected and recently non-responsive as of January 28, 2014.Desired Settlement: Looking to file a standard claim for damage with Appliances On Lakeside insurance company and looking for[redacted] full and expedient cooperation. This is gone on for almost three months, which is way too long.

Business

Response:

I spoke with[redacted] from the business she stated that their delivery company delivered a washer and dryer to the home and in doing so 2 marks were made on the wall. The individuals delivery the items went to wipe marks off but the tenant would not allow them to do so until the homeowner could see the damage. The homeowner wanted the insurance information from [redacted] for the delivery company, but since it is a third party she is not at liberty to share that. She asked the homeowners to meet to review the damage that was done but they would not. [redacted] contacted her own insurance company for advice in the matter and asked that the customer provide a written estimate for the damage. In response she received at email with a range from $700-$1,700 dollars without any information about who performed the estimate. [redacted] can’t make any decision until she has that written estimate, as of today she had not received that information.

Business

Response:

After speaking with the business she states she received an estimate from the customer for $825 dated February 12, 2014. After carefully review she sent the customer an offer for $[redacted], as there were things in the estimate that were not mentioned in the previous conversations (banister). As of that letter the business had not received a response to the offer.