Applied Biosciences Corporation

Regrettably there remains a dispute about the facts in the original complaint which we remain concerned aboutWe are willing to address the customer's concerns but we are unable to provide him with a satisfactory resolution at this timeTell us why here

We are concerned and remain available to address this customers concerns with them directly at anytime.The trailer hitch installed on the customers vehicle is the only hitch available from and approved by Honda for installation on the CRVThe 2"diameter hitch mentioned in the customers complaint
would if installed greatly exceed the CRV's towing capacityCustomer has indicated their primary concern is installing a previously purchased bike rack that requires the 2"hitch diameter hitch, we have suggested an adapter that others have found to be a cost effective alternative to replacing existing rack equipment, customer has declined are suggestionUpon hearing of the customers dissatisfaction we did indicate to them are willingness to provide them with a refundThe referenced in the complaint is the total retail price on the motor vehicle sales contract and includes both the hitch, trailer harness and the labor to install both itemsIn are discussions with the customer we have indicated are willingness to refund the actual price paid for the hitch minus the wiring harness and the labor to install, we have also offered to absorb the labor cost for removal.Regrettably we disagree with the customers accusations about who said what, and when it was said by whomThe disagreement was not meant as a disparagement but a attempt to clarify the facts and reach a mutually agreeable solution.All of the team members in are organization remain totally committed to this and all of are other customers complete satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Because I stated I wanted a 2" hitch and the sales person never disclosed that they only have the 1-1/4" hitch I am asking for full credit of 799.00 plus tax.  There is a 2" hitch available for $350.00 from a third party company that includes installation.   Bottom line is if the sales person [redacted] from O'Malleys would have told me the small hitch was all that was available I never would have ordered a hitch from O'Malleys.  Then they overcharged me for the small hitch.I was on business in southern Wisconsin and asked a dealer to price a hitch and their price was $500.00 which included installation.  [redacted] was deceptive when I questioned him why the cost of the hitch on the Honda web site was $500.00 and he charged me 800.00.  He then said the on line price didn't include installation.   
Regards,
[redacted]