Applied Cardiac Systems Inc

I am writing this letter in regards to the Holter Monitor that was purchased from your company We purchased this product from you in March Shortly after receiving this product, we began to have technical issues with it Twice we had to mail in the Dongle key for repair Each time that we have had to send this to you, we have not been able to use the product On April 18, 2017, we received the same error My office staff contacted your company for technical support and was told that our warranty was expired Your technical support staff stated that someone would be coming to my office to help with this error Instead of a technical support staff member, a salesman was sent My office staff was told that if we needed this error corrected, I would have to purchase a new warranty Or, I could pay for the repairs out of pocket since my warranty was expired My office staff contacted your company several times explaining the fact that this was not a new problem, this was a

I bought an External Counter Pulsation (ECP) device from Applied Cardiac Systems in Irvine, California at the cost of $ 59,995,several years ago with an annual warranty at the cost of $ 5,In July, 2017, I prepaid $ 5,to buy warranty which is good until December 31, The company sell person, Marie, expressively tells me the warranty can be transferred if I decide to sell to another cardiologistIn mid-June, 2018, I informed Marie the device will be sold to another cardiologist in another locationMarie asked me to prepay $3,and hire persons to move itThe company technician will come in to supervise the safety of the removal and installation in another doctor's officeThe technician if needed, will stay one night to make sure ECP functions well to the company specificationFor the safety to be certain I hired persons to do the jobWhen the device was moved to another doctor's office, it was found the electric outlet was not An electrician came in and