Applied Merchant Systems

Review: I cancelled their service in June, which they acknowledge, and I am still being billed each month. They promise refunds, but never deliver. I cancelled on June 11th, 2013. I have since been charged $9.95 & $19.95 on July 2nd, $19.95 on Aug. 9th, $19.95 on Aug. 30th and $19.95 on Oct. 4th all in 2013. I have exchanged emails with a Elijah Romero several times. He requested that I email him bank statements with proof of the charges, which I did each time. He promised that I would get a refund and that the charges would stop. I can provide the bank statements to you as well. The account number is/was [redacted]01. He emailed me "proof" that they cancelled everything. The name of my business was 360 Digitography, [redacted] St. #301, Minot, ND 58701. I am no longer in business however, which is why I cancelled their merchant service. All I want is a refund of the money they have taken from my account (it's directly taken from my account), and for it to stop. My current address is [redacted]. SW, Minot, ND 58701. I can provide any other information you may need. Thank you!Desired Settlement: I want the money refunded that they've deducted from my account, and I want them to stop taking it out.

Review: I attended the annual Air Show with my family in Camarillo in August 2013. While there I used an ATM serviced by Applied Merchant Systems. I attempted to withdraw $60.00 and the machine went dead and read "out of service" however a receipt printed saying that it had dispersed $40.00 of the $60.00 requested when it didn't. I called the service number and was told that someone would be out to get me my money back same day. When rep arrived I was told he would have to audit machine and send me a check. He told me he'd let me know the next morning. I didn't hear from him Sunday and sent a text to which I was told "Monday" after following up Monday and told I had to wait again I filed a dispute with my bank. Only after I filed a dispute with them did someone call me and finally confirm I didn't receive any money as was issued a refund. Today (9/30) a Rep named Frank Perez calls me harassing me about them being double charged. I attempted to inform Mr. Perez that all he needed to do was contact the bank however he told me if I didn't refund them personally I was going to pay more if he had to get it back otherwise ??????????? This is an issue that my bank will GLADLY handle when provided with proof of payment and should be handled between the vendor and financial institution.Desired Settlement: I am utterly disgusted with the audacity of this individual to call me personally about a matter that involves a merchant and the bank. An issue that they handle and deal with ALL the time. I in no way attempted to de-fraud my bank or this merchant however I was told I would have my money back in a time frame which came and went so I filed a claim with my bank. I am requesting an additional $100.00 for such unprofessional conduct. This employee made a business transaction a personal matter.

Review: We closed our account with Applied Merchant Systems Credit Card Processing Company and now, 4 months later, they fraudulently debited our bank account $130 in annual fees. If we are no longer a client to Applied Merchant Systems, how can they charge us any fees? They are conniving thieves who bill you monthly fees and then annual fees for the same service. Do not use this company. They even hide from giving you their last names because they are scared of being served complaint papers.Desired Settlement: Applied Merchant Systems needs to issue us a full refund back to our bank account of $130 for their conniving and fraudulent behavior.

Business

Response:

Reference: MID No. 54[redacted]1087 - RMP Travel

I used this company for almost 20 years. When I no longer needed the account due to the closure of my business, they proceeded to treat me like [redacted]. They gave me the absolute worst, least professional business experience I could ever have imagined possible. They actually went after my bank account and took it upon themselves to take unauthorized withdrawals from my account taking unwarranted fees causing my bank account to suffer a chain-reaction of bounced checks and late fees and penalties... all without merit. And when contacted about the situation that they caused they proceeded to become extremely nasty arrogant with me over the phone, and continued to ignore my pleas to restore monies they took from my account that they should not have taken. Til this day they have still not given my money back, and will not return phone calls. I would NOT recommend this place to anyone ever! It is my strong opinion that you should NEVER DO BUSINESS WITH THIS PLACE!!!