Complaint: ***
I am rejecting this response because:I called you and left you a voicemail, you can call me, let's settle the issue over the phone
Sincerely,
*** ***
Dear Ms***, We are in receipt of the complaint filed against Applied Systems, Inc("Applied") by Mr*** of *** Insurance Brokerage (*** ***) on July 3, (Case Number ***)Our response to the complaint is as follows As you may know, Applied provides
leading software solutions to insurance agencies and brokerages across the United States, Canada, the United Kingdom, and IrelandSince 1983, our mission is to revolutionize the global business of insurance through software solutionsApplied has been a trusted technology partner to the insurance industry and has received multiple industry awards, including the ACORD Leadership Award and the *** Insurance Agents & Brokers of America (IIABA) Best Practices Award of Excellence On August 26, 2016, Infinity Insurance signed a contract with Applied for Applied software and services, including Applied ***The contract included a minimum term of one year and states that the fees are non-refundable. On February & May 16, 2017, Infinity Insurance purchased additional licenses to increase the number of uses of the Applied softwareAdding users to the account contradicts assertions that Infinity Insurance was unsatisfied with the software Applied also provided Infinity Insurance with various training opportunitiesOn September 9, 2016, Applied introduced the product instructor assigned to the Infinity Insurance accountOn September 26, 2016, February & 21, 2017, and March 6, 2017, Applied provided Infinity Insurance with personalized live training via phoneIn addition, Infinity Insurance received online access to Applied training tools to assist with the implementation and usage of Applied software, which are available at any time on user demandContrary to their statements in the complaint, Infinity Insurance had a variety of resources available including web-based educational courses, private training sessions, and customer support Applied's continuous effort to prepare Infinity Insurance for usage of Applied ***, however, was met with hesitation and a refusal to comply with standard training proceduresOn multiple occasions, Applied employees reiterated to Infinity Insurance that the specific difficulties the agency was experiencing could be remedied through utilization of the Applied training resourcesDespite numerous recommendations to do so, Infinity Insurance was reluctant to use available training to better understand the Applied softwareFurthermore, Infinity Insurance's lack of communication with Applied resulted in several cancellations of scheduled trainings or meetings After *** Insurance activated our software in March and as recently as June 2017, Applied continued to check in with the agency, was still in contact with Mr***, and provided support as needed We appreciate the Revdex.com's role in consumer relationsSince the claim arises under contract, however, we believe the matter is best addressed between the parties and request the *** dismiss the pending complaintApplied will continue to follwith Infinity Insurance according to our standard practices Thank you for taking the time to review our responsePlease contact our office if you have any questions Sincerely, *** ***Manager, Customer Advocacy Applied Systems, Inc
Complaint: ***
I am rejecting this response because: I don't comply with the training , are you promised me a different system that you gave me, when you showed me the preview he showed me a working system, I was struggling to make the system work, I called up support times a day, to figure out how to run a report on how to do simple things, everything is so complicated to go fusing it's a shame
Sincerely,
*** ***
Dear Ms*** We are in receipt of the rejection sent by Mr*** of *** Insurance Brokerage (*** ***") to the July 21, response Applied Systems, Inc("Applied") provided regarding the complaint filed by *** Insurance against Applied on July 3, (Case Number ***)Our response to the rejection is as follows Contrary to their statements in the rejection, Applied provided *** Insurance with various training opportunities and supportFrom August until June 2017, Applied made continuous efforts to prepare *** Insurance for usage of Applied software and services Infinity Insurance received online access to Applied training tools to assist with the implementation and usage of Applied software, which are available at any time on user demandOn September 9, 2016, Applied introduced the product instructor assigned to the *** Insurance accountIn addition, Applied provided *** Insurance with personalized live training via phone on September 26, 2016, February & 21, 2017, and March 6, Furthermore, after *** Insurance activated our software in March and as recently as June 2017, Applied continued to check in with the agency, was still in contact with Mr***, and provided support as needed We appreciate the *** role in consumer relationsSince the claim arises under contract, however, we believe the matter is best addressed between the parties and request the *** dismiss the pending complaintApplied will continue to follwith *** Insurance according to our standard practice Thank you for taking the time to review our responsePlease contact our office if you have any questions Sincerely, *** *** Manager, Customer AdvocacyApplied Systems, Inc
Dear Ms. [redacted] We are in receipt of the [redacted] Insurance Brokerage, Inc. ("Customer") rejection of the July 26, 2017 responded provided by Applied Systems, Inc. ("Applied") regarding the complaint filed by Customer against Applied on July 3, 2017 (Case Number [redacted]). Our response to the rejection is as follows.As we have already stated, on August 26, 2016, Customer signed a contract with Applied for Applied software and services, including Applied Epic®. The contract includes a minimum term length and states that fees are non-refundable. Applied has performed under the contract, including providing software and training services. Customer has failed to complete its performance due under the contract, specifically payment of applicable fees. On August 31, 2016, Applied sent Customer an email regarding Customer's assigned implementation leader. In the same email, Applied also sent Customer a tentative implementation timeline to ensure that both parties were on the same page throughout the implementation process. On September 9, 2016, Applied introduced the product instructor assigned to the Customer account. The Customer began training session on September 26, 2016. In addition, Customer received online access to Applied training tools to assist with the implementation and usage of Applied software, which are available at any time on user demand. On September 26, 2016, February 20 & 21, 2017, and March 6, 2017, Applied provided Customer with personalized live training via phone. Additionally, Applied contacted Customer numerous times from September 2016 to June 2017 to follow-up with Customer's usage of the Applied software and services. Contrary to statements made in the complaint, Customer had a variety of resources available including web-based educational courses, private training sessions, and customer support. After Customer activated our software in March 2017 and as recently as June 2017, Applied continued to check in with the Customer and provided support as needed. On July 27, 2017, I spoke with Customer over the phone. From the Customer's perspective, the Applied Epic® system is too difficult for Customer's agency to work with and therefore the Customer would like a refund. While I acknowledged Customer's frustrations, I reiterated to the Customer that Applied has provided training and support during every steps of Customer's implementation and usage of Applied software and services. I also reminded Customer that Applied has not breached any of its contractual obligations. In addition, Customer has failed to complete the training recommended and provided by Applied for the software at issue. On August 1, 2017, Nathan Waite (Applied's Vice President of U.S. Rating Sales) spoke with Customer about the aforementioned concerns. Mr. Waite reminded Customer that the product and services Applied provided were exactly as demonstrated to the Customer prior to purchase and a refund would not be possible. Applied is committed to ensuring that both parties honor their mutual obligations. We appreciate the Revdex.com's role in consumer relations. Since the claim arises under contract, however, we believe the matter is best resolved between the parties and request the Revdex.com dismiss the pending complaint. Applied will continue to follow-up with Customer according to our standard practices. Thank you for taking the time to review our response. Please contact our office if you have any questions. Sincerely,[redacted]Manager, Customer AdvocacyApplied Systems, Inc.
Complaint: ***
I am rejecting this response because:I called you and left you a voicemail, you can call me, let's settle the issue over the phone
Sincerely,
*** ***
Dear Ms***, We are in receipt of the complaint filed against Applied Systems, Inc("Applied") by Mr*** of *** Insurance Brokerage (*** ***) on July 3, (Case Number ***)Our response to the complaint is as follows As you may know, Applied provides
leading software solutions to insurance agencies and brokerages across the United States, Canada, the United Kingdom, and IrelandSince 1983, our mission is to revolutionize the global business of insurance through software solutionsApplied has been a trusted technology partner to the insurance industry and has received multiple industry awards, including the ACORD Leadership Award and the *** Insurance Agents & Brokers of America (IIABA) Best Practices Award of Excellence On August 26, 2016, Infinity Insurance signed a contract with Applied for Applied software and services, including Applied ***The contract included a minimum term of one year and states that the fees are non-refundable. On February & May 16, 2017, Infinity Insurance purchased additional licenses to increase the number of uses of the Applied softwareAdding users to the account contradicts assertions that Infinity Insurance was unsatisfied with the software Applied also provided Infinity Insurance with various training opportunitiesOn September 9, 2016, Applied introduced the product instructor assigned to the Infinity Insurance accountOn September 26, 2016, February & 21, 2017, and March 6, 2017, Applied provided Infinity Insurance with personalized live training via phoneIn addition, Infinity Insurance received online access to Applied training tools to assist with the implementation and usage of Applied software, which are available at any time on user demandContrary to their statements in the complaint, Infinity Insurance had a variety of resources available including web-based educational courses, private training sessions, and customer support Applied's continuous effort to prepare Infinity Insurance for usage of Applied ***, however, was met with hesitation and a refusal to comply with standard training proceduresOn multiple occasions, Applied employees reiterated to Infinity Insurance that the specific difficulties the agency was experiencing could be remedied through utilization of the Applied training resourcesDespite numerous recommendations to do so, Infinity Insurance was reluctant to use available training to better understand the Applied softwareFurthermore, Infinity Insurance's lack of communication with Applied resulted in several cancellations of scheduled trainings or meetings After *** Insurance activated our software in March and as recently as June 2017, Applied continued to check in with the agency, was still in contact with Mr***, and provided support as needed We appreciate the Revdex.com's role in consumer relationsSince the claim arises under contract, however, we believe the matter is best addressed between the parties and request the *** dismiss the pending complaintApplied will continue to follwith Infinity Insurance according to our standard practices Thank you for taking the time to review our responsePlease contact our office if you have any questions Sincerely, *** ***Manager, Customer Advocacy Applied Systems, Inc
Complaint: ***
I am rejecting this response because: I don't comply with the training , are you promised me a different system that you gave me, when you showed me the preview he showed me a working system, I was struggling to make the system work, I called up support times a day, to figure out how to run a report on how to do simple things, everything is so complicated to go fusing it's a shame
Sincerely,
*** ***
Dear Ms*** We are in receipt of the rejection sent by Mr*** of *** Insurance Brokerage (*** ***") to the July 21, response Applied Systems, Inc("Applied") provided regarding the complaint filed by *** Insurance against Applied on July 3, (Case Number ***)Our response to the rejection is as follows Contrary to their statements in the rejection, Applied provided *** Insurance with various training opportunities and supportFrom August until June 2017, Applied made continuous efforts to prepare *** Insurance for usage of Applied software and services Infinity Insurance received online access to Applied training tools to assist with the implementation and usage of Applied software, which are available at any time on user demandOn September 9, 2016, Applied introduced the product instructor assigned to the *** Insurance accountIn addition, Applied provided *** Insurance with personalized live training via phone on September 26, 2016, February & 21, 2017, and March 6, Furthermore, after *** Insurance activated our software in March and as recently as June 2017, Applied continued to check in with the agency, was still in contact with Mr***, and provided support as needed We appreciate the *** role in consumer relationsSince the claim arises under contract, however, we believe the matter is best addressed between the parties and request the *** dismiss the pending complaintApplied will continue to follwith *** Insurance according to our standard practice Thank you for taking the time to review our responsePlease contact our office if you have any questions Sincerely, *** *** Manager, Customer AdvocacyApplied Systems, Inc
Dear Ms. [redacted] We are in receipt of the [redacted] Insurance Brokerage, Inc. ("Customer") rejection of the July 26, 2017 responded provided by Applied Systems, Inc. ("Applied") regarding the complaint filed by Customer against Applied on July 3, 2017 (Case Number [redacted]). Our response to the rejection is as follows.As we have already stated, on August 26, 2016, Customer signed a contract with Applied for Applied software and services, including Applied Epic®. The contract includes a minimum term length and states that fees are non-refundable. Applied has performed under the contract, including providing software and training services. Customer has failed to complete its performance due under the contract, specifically payment of applicable fees. On August 31, 2016, Applied sent Customer an email regarding Customer's assigned implementation leader. In the same email, Applied also sent Customer a tentative implementation timeline to ensure that both parties were on the same page throughout the implementation process. On September 9, 2016, Applied introduced the product instructor assigned to the Customer account. The Customer began training session on September 26, 2016. In addition, Customer received online access to Applied training tools to assist with the implementation and usage of Applied software, which are available at any time on user demand. On September 26, 2016, February 20 & 21, 2017, and March 6, 2017, Applied provided Customer with personalized live training via phone. Additionally, Applied contacted Customer numerous times from September 2016 to June 2017 to follow-up with Customer's usage of the Applied software and services. Contrary to statements made in the complaint, Customer had a variety of resources available including web-based educational courses, private training sessions, and customer support. After Customer activated our software in March 2017 and as recently as June 2017, Applied continued to check in with the Customer and provided support as needed. On July 27, 2017, I spoke with Customer over the phone. From the Customer's perspective, the Applied Epic® system is too difficult for Customer's agency to work with and therefore the Customer would like a refund. While I acknowledged Customer's frustrations, I reiterated to the Customer that Applied has provided training and support during every steps of Customer's implementation and usage of Applied software and services. I also reminded Customer that Applied has not breached any of its contractual obligations. In addition, Customer has failed to complete the training recommended and provided by Applied for the software at issue. On August 1, 2017, Nathan Waite (Applied's Vice President of U.S. Rating Sales) spoke with Customer about the aforementioned concerns. Mr. Waite reminded Customer that the product and services Applied provided were exactly as demonstrated to the Customer prior to purchase and a refund would not be possible. Applied is committed to ensuring that both parties honor their mutual obligations. We appreciate the Revdex.com's role in consumer relations. Since the claim arises under contract, however, we believe the matter is best resolved between the parties and request the Revdex.com dismiss the pending complaint. Applied will continue to follow-up with Customer according to our standard practices. Thank you for taking the time to review our response. Please contact our office if you have any questions. Sincerely,[redacted]Manager, Customer AdvocacyApplied Systems, Inc.