Applied Video Productions

Initial Business Response / [redacted] (1000, 8, 2016/05/31) */ Contact Name and Title: [redacted] , Owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com We performed the services that we were hired to complete in The additional work that the customer is requesting will cost an additional amountThe owner discussed with the customer at the time of the original job that it will take a season or two for grass to completely fill inThe owner also informed the customer that the lawn may require rolling during 2016, which Gart's Lawn Care does not offer as a serviceIn addition, the owner informed the customer to ensure that the new grass seed is watered frequentlyBecause of the dependence on the homeowner for this type of work, we do not guarantee it and do not perform additional services the following year for freeTherefore, we do not intend to refund any money, due to the fact that the job was completed in Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The additional work I am requesting is to correct issues with the intital installation of the lawn repair that was done in late September at the end of the growing season I understand it will take a couple of seasons to fully fill inI have attached pictures of those areas and I understand thisI have my own roller and did roll the lawn early in Watering was not an issue since I have an inground irrigation system and watered per Gart's instructions What I have an issue with is after having spoken with Gart's oper in mid late Febor early March about some large bald spots in his repair areasGart's owner told me at that time he would be out when it was warmer to "take care of those areas"When things got warmer I could not get Gart's to return my calls and when I finally did get ahold of him I was told they would not come back without additional feesI understand this past year has been trying for lawn service providers but that is not my faultI want the job which I paid [redacted] for to be completed properly I have also included additional photos showing the larger bald areas that WILL NOT fill in properly [redacted] Final Business Response / [redacted] (4000, 12, 2016/06/06) */ Unfortunately, the owner never said he would take care of anything for freeWe did the job that we were paid to do during We did not, and do not, offer any guaranteesI'm not sure what else we can say at this pointWe will not be refunding any money because we performed the work that we were paid to do

Initial Business Response /* (1000, 8, 2016/05/31) */
Contact Name and Title: [redacted], Owner
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
We performed the services that we were hired to complete in 2015. The additional work that the customer is requesting will cost an...

additional amount. The owner discussed with the customer at the time of the original job that it will take a season or two for grass to completely fill in. The owner also informed the customer that the lawn may require rolling during 2016, which Gart's Lawn Care does not offer as a service. In addition, the owner informed the customer to ensure that the new grass seed is watered frequently. Because of the dependence on the homeowner for this type of work, we do not guarantee it and do not perform additional services the following year for free. Therefore, we do not intend to refund any money, due to the fact that the job was completed in 2015.
Initial Consumer Rebuttal /* (3000, 10, 2016/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The additional work I am requesting is to correct issues with the intital installation of the lawn repair that was done in late September 2015 at the end of the growing season.
I understand it will take a couple of seasons to fully fill in. I have attached pictures of those areas and I understand this. I have my own roller and did roll the lawn early in 2016. Watering was not an issue since I have an inground irrigation system and watered per Gart's instructions.
What I have an issue with is after having spoken with Gart's oper in mid late Feb. or early March about some large bald spots in his repair areas. Gart's owner told me at that time he would be out when it was warmer to "take care of those areas". When things got warmer I could not get Gart's to return my calls and when I finally did get ahold of him I was told they would not come back without additional fees. I understand this past year has been trying for lawn service providers but that is not my fault. I want the job which I paid [redacted] for to be completed properly.
I have also included additional photos showing the larger bald areas that WILL NOT fill in properly.
[redacted]
Final Business Response /* (4000, 12, 2016/06/06) */
Unfortunately, the owner never said he would take care of anything for free. We did the job that we were paid to do during 2015. We did not, and do not, offer any guarantees. I'm not sure what else we can say at this point. We will not be refunding any money because we performed the work that we were paid to do.