Applied Waterproofing Systems

I would highly recommend this dealership if you are shopping for a new vehicleAfter going to several dealerships, I was about ready to give up on finding a vehicle for my familyChip [redacted] and Ashley [redacted] went above and beyond to assist my wife and II couldn't be any more satisfied with the excellent customer service and effort that was truly put in for what seemed impossibleWill be using this dealership again and you should too! Thank you Gene Messer Ford, Ashley and Chip! You rock!

As far as car buying I have always been COMPLETELY satisfied w/ my experience. As far as servicing my car that is a totally different story! They definitely NEED help in the service dept. I dropped my car off at 11 am and by 6 pm they still had NOT even looked at my car to tell me what was wrong w/ it??? I had to get a rental just to get home which I was NOT planning on doing! If they would fix this issue in the service dept. this dealership would probably have a 5 star rating because everything else is just fine!

STEER CLEAR OF THIS "BUSINESS"!


To simply state that this establishment exhibits poor customer service and lack of communication skills is a TERRIBLE understatement. I dropped my car off nearly a week and a half ago, and almost all efforts to communicate the repairs and status of my vehicle have been made by me. I really wanted to give this place a chance because it IS a Ford dealership and I was wanting the maintenance on my vehicle to be done professionally, but I REALLY regret my decision. I went against my better judgement, even after reading countless reviews and stories about how customers had been given the "run around" by their service personnel. First off, I dropped my vehicle off on Wednesday, July 29th, and was told by the person who received my vehicle (Nate), that they would be able to take a look at it the next day (Thursday) and assess the issues that I had brought forth to them. Three entire days went by and I received no word from Ford or their staff, so I finally decided to call them myself. After letting the phone ring several times, and being transferred to the proper department, I was greeted by Brent, who apparently felt the need to let me know that the gentleman who had received my vehicle and would be "handling" the repairs was no longer "with them". He then told me that they had tried to contact me, and that they had apparently gotten the wrong contact number. I know this is a lie because, being that I am not originally from Lubbock, when I give people my number I double check that the entire number is written down correctly, because my area code is not a local one. We spoke shortly and he then transferred me over to Angie, who had taken on the insurmountable task of dealing with my repairs. She was very nice, and we established that the number that I had given them was correct and that she would contact me at the earliest convenience and keep me in tune with all of the repairs on my vehicle. She also stated that my vehicle would be completely finished by Thursday, August 6th. I went to work today (Thursday, August 6th) thinking that I would finally be in my vehicle by day's end, and that my wife and I wouldn't have to deal with the hassle of sharing a single vehicle. Well, I was definitely wrong that time too. Over half of my entire workday went by, and I found myself having to once again call the Ford dealership and find out what the holdup was. I now spoke to Susan (keep in mind that this is now the fourth person to try and assist me with my repairs), who told me that my number had been called but that my phone was "disconnected". I am currently in charge of a management team of about six managers, a staff of about thirty employees, and my supervisor has constant contact with me and seemingly they have no issue getting a hold of me, so for some reason her explanation didn't really hold its ground. Needless to say, by now, I am more than frustrated. Not only that, but rather than assessing my vehicle and giving me a quote of all of its repairs all at once (because let's be honest, they've had more than enough time to take the car apart and give me a COMPLETE assessment), the repairs just keep adding up and all of the sudden, my 2008 Ford Mustang has parts that they do not know if they can order or the specifics on when they can get them... Not once have they apologized or tried to atone for their shortcomings. I am now left with an undefinable timetable for my repairs, and rest assured that they will not hesitate once when they give me my over two thousand dollar repair bill. Well I can certainly tell you this, as long as I live and reside in the Lubbock area, as long as I know people like myself that drive Fords or that even may want to purchase one, I will make it MY MISSION to steer them away from your dealership. This is flat out ridiculous, and I will let all social media outlets know what kind of business you people are running here in Lubbock. I am not looking for "hand outs" of any kind, the satisfaction alone of saving others from the amount of strife that you have caused my wife and I should be compensation enough.

I would highly recommend this dealership if you are shopping for a new vehicle. After going to several dealerships, I was about ready to give up on finding a vehicle for my family. Chip [redacted] and Ashley [redacted] went above and beyond to assist my wife and I. I couldn't be any more satisfied with the excellent customer service and effort that was truly put in for what seemed impossible. Will be using this dealership again and you should too! Thank you Gene Messer Ford, Ashley and Chip! You rock!

Took my [redacted] 2013 to them on 11/21/15 for transmission failure they said the only problem was that it needed to be reprogramed so they did this and then they told me there was damage to the under carriage and without it being fixed (my expense) so I did all of that they asked. took it home after Thanksgiving and had to bring it back in 36 HOURS. They said this was because of the catalytic converter needed replaced completed this got my car back after Christmas it was a whole 24 HOURS before I had to return it to them so now we are in to February I call and they say oh it is not ready because you drove it in a flood. Ok I live in West Texas a flood. It was tore a part the very FIRST time and it had transmission problems to start with. Asked them why did they just now take it apart their response was we try not take the action where it will be expensive for [redacted] REALLY my car only has 73000 miles so now they tell me to call my insurance company to see if they will pay for it because [redacted] will not. I asked them why was I not informed that there was a possibility that I would be responsible for this cost there was no response as usual. I took them I wanted it put back together and I would take it to a transmission shop. They called me on Friday (2/5/16) told me to come pick up my car I ASKED THEM IS IT DRIVEABLE THEY SAID YES. I GOT THERE AFTER I HIRED SOMEONE TO DRIVE ME THERE GOT THERE AND THEY REFUSED TO GIVE ME THE KEYS AND SAID I HAD TO HAVE A TOW TRUCK(THEY LOCKED MY CAR IN A LOCKED FENCE SO I COULD NOT GET TO IT) I LEFT AND GOT A TOW TRUCK TO TAKE IT TO A TRANSMISSION SHOP. I CALLED THEM TO TELL THEM A TOW TRUCK WAS IN ROUTE TO PICK UP MY CAR. THEY TOLD ME AFTER THEY ANSWERED THE PHONE THAT I COULD NOT SPEAK TO ANYONE IN SERVICE BECAUSE THE PHONES WERE DOWN REALLY YOU ARE TALKING TO ME. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD WITH A DEALERSHIP. I WILL NEVER BUY A [redacted] BECAUSE OF THIS DEALERSHIP.