Appraisal Systems

The team that did our yearly routine check was very friendly and professionalThey did a great jobWe needed a early appointment the person who set up our appointment said they would try to be there between and they were at my home at that was awesome .the team checked out the inside unit then the outside also did temperature checks.they also answered any questions we hadOur unit is only a year old but this is a nice service you offer

On Thursday, Nov 10, 2016, I had backed up plumbing, I knew my septic system hadn't been cleaned in almost yearsMy daughter called different companies, one said they could be here faster than the other [redacted] were here firstHe charged us $and told us he couldn't get his probe further than 2inches into the ground and couldn't find the septic tankHEP sent a man out, after hours, considering the fact that they passed by and saw another company hereThe gentleman HEp sent out after dark, brought his wife with him to hold the flash light ( thank God) and 'found' the septic tank, sucked it out, covered it back upThey were here til almost pm, and charged nothing extraIt cost $for it all to be done correctly, even though [redacted] charged me $to dig holes in my yard that weren't even close to where the septic tank was

Our septic tank backed up and when we called HEP they quoted us $to fix the problemOnce out here the technician kept saying we needed this and that and within just a few minutes the price jumped to $When we told him we couldn't afford that he still charged us $for showing upWe would have never agreed to have him show up if we knew there was a possibility of him increasing the price after the factWe weren't warned ahead of time that the price could change or that we would be charged $if we couldn't afford the higher priceThis is a total SCAMI [redacted] tell everyone I know to never use this dishonest company

On Dec14, 2016, Will and Jonathan from HEP removed my old hot water heater and replaced it with a new one I had already drained it with a garden hose and cleaned up the water where it had leaked, so that much was done They were very professional Once they sized up the situation, they explained how everything was going to be done I literally was able to relax while they were installing the new water heater Those guys didn't make a mess or a lot of noise They were careful, and I am very satisfied with what they did The customer service folks that I spoke to on the phone were also very professional Thank you all very much, HEP