Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In response to Ms [redacted] ’s offer, I reject the substitute offer of an offsite ADA campsite, for the onsite ADA campsite that I paid for and was refused or ignored once I passed through their gates I was sold a bill of goods on the telephone by [redacted] I was told that I must pay in advance, months ahead of time for my ADA campsite and tickets so it would be held for me until I arrived on site I arrived on site on time, the day I was supposed to arrive My ADA campsite was honored before I entered and the stickers were placed on my truck and camper to be recognized after I entered the concert area, but their staff had placed someone else in my ADA campsite The stickers on my truck and camper were ignored! I was led to a terrible campsite on a sharp embankment and was told take it or leave it, there were no flat campsites available for me I tried to make due with what I was given After two days of H***, I packed up and left I did leave because they made it almost impossible for a disabled person to get around If only I’d had some flat ground to deal with The hillside where they left me was at least yards from the service road, it was rough and I really had a terrible time climbing to the top of the hillside to reach the road It wasn’t impossible but it was a real challenge for a person with both a bad back and bad feet I did not get what I paid for and I want my money refunded! If I have to go through the Commonwealth of Virginia Office of Disabled Citizens and or the Virginia Court Systems, this company has not heard the last of this matter I was hoping they would see their mistake and be willing to correct it There were campsites on the top of the hill but only for people of importance I want to thank the Revdex.com of Western Va for your help, it seems this company only wants to jerk me around and pacify me with a campsite that cost much less then what I paid for and forget this happened! I want a refund!!! Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This letter is in response to a customer complaint we received through the Revdex.com, submitted on 2/19/2014, ID# [redacted]. Our response, suitable for posting, and/or direct issue to anyone concerned, would be thus:
"On behalf of Across-the-Way Productions we sincerely apologize for any inconvenience or...
duress caused to a patron at one of our events. The outdoor event production industry is subject to rapid and unforeseen changes and adjustments, such as those at the root of the complainants issues; uneven outdoor terrain, space constraints, and weather-related issues. We would like to be clear that we did extend, and hold the offer, for the complainant to attend the event, free of charge, as well as to park his recreational vehicle at an affiliated remote parking location, in 2014, and that we will take all measures to accommodate him, short of over-riding new policies implemented out of overall concern for patron safety and well-being."
Thank you for your assistance in this matter
[redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response to Ms. [redacted]’s offer, I reject the substitute offer of an offsite ADA campsite, for the onsite ADA campsite that I paid for and was refused or ignored once I passed through their gates. I was sold a bill of goods on the telephone by [redacted]. I was told that I must pay in advance, months ahead of time for my ADA campsite and tickets so it would be held for me until I arrived on site. I arrived on site on time, the day I was supposed to arrive. My ADA campsite was honored before I entered and the stickers were placed on my truck and camper to be recognized after I entered the concert area, but their staff had placed someone else in my ADA campsite. The stickers on my truck and camper were ignored! I was led to a terrible campsite on a sharp embankment and was told take it or leave it, there were no flat campsites available for me. I tried to make due with what I was given. After two days of H[redacted], I packed up and left. I did leave because they made it almost impossible for a disabled person to get around. If only I’d had some flat ground to deal with. The hillside where they left me was at least 50 yards from the service road, it was rough and I really had a terrible time climbing to the top of the hillside to reach the road. It wasn’t impossible but it was a real challenge for a person with both a bad back and bad feet. I did not get what I paid for and I want my money refunded! If I have to go through the Commonwealth of Virginia Office of Disabled Citizens and or the Virginia Court Systems, this company has not heard the last of this matter. I was hoping they would see their mistake and be willing to correct it. There were campsites on the top of the hill but only for people of importance. I want to thank the Revdex.com of Western Va for your help, it seems this company only wants to jerk me around and pacify me with a campsite that cost much less then what I paid for and forget this happened! I want a refund!!!
Regards,
[redacted]
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In response to Ms [redacted] ’s offer, I reject the substitute offer of an offsite ADA campsite, for the onsite ADA campsite that I paid for and was refused or ignored once I passed through their gates I was sold a bill of goods on the telephone by [redacted] I was told that I must pay in advance, months ahead of time for my ADA campsite and tickets so it would be held for me until I arrived on site I arrived on site on time, the day I was supposed to arrive My ADA campsite was honored before I entered and the stickers were placed on my truck and camper to be recognized after I entered the concert area, but their staff had placed someone else in my ADA campsite The stickers on my truck and camper were ignored! I was led to a terrible campsite on a sharp embankment and was told take it or leave it, there were no flat campsites available for me I tried to make due with what I was given After two days of H***, I packed up and left I did leave because they made it almost impossible for a disabled person to get around If only I’d had some flat ground to deal with The hillside where they left me was at least yards from the service road, it was rough and I really had a terrible time climbing to the top of the hillside to reach the road It wasn’t impossible but it was a real challenge for a person with both a bad back and bad feet I did not get what I paid for and I want my money refunded! If I have to go through the Commonwealth of Virginia Office of Disabled Citizens and or the Virginia Court Systems, this company has not heard the last of this matter I was hoping they would see their mistake and be willing to correct it There were campsites on the top of the hill but only for people of importance I want to thank the Revdex.com of Western Va for your help, it seems this company only wants to jerk me around and pacify me with a campsite that cost much less then what I paid for and forget this happened! I want a refund!!! Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Company states they issued a refund in the amount of $on March 28, to resolve this complaint
This letter is in response to a customer complaint we received through the Revdex.com, submitted on 2/19/2014, ID# [redacted]. Our response, suitable for posting, and/or direct issue to anyone concerned, would be thus:
"On behalf of Across-the-Way Productions we sincerely apologize for any inconvenience or...
duress caused to a patron at one of our events. The outdoor event production industry is subject to rapid and unforeseen changes and adjustments, such as those at the root of the complainants issues; uneven outdoor terrain, space constraints, and weather-related issues. We would like to be clear that we did extend, and hold the offer, for the complainant to attend the event, free of charge, as well as to park his recreational vehicle at an affiliated remote parking location, in 2014, and that we will take all measures to accommodate him, short of over-riding new policies implemented out of overall concern for patron safety and well-being."
Thank you for your assistance in this matter
[redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response to Ms. [redacted]’s offer, I reject the substitute offer of an offsite ADA campsite, for the onsite ADA campsite that I paid for and was refused or ignored once I passed through their gates. I was sold a bill of goods on the telephone by [redacted]. I was told that I must pay in advance, months ahead of time for my ADA campsite and tickets so it would be held for me until I arrived on site. I arrived on site on time, the day I was supposed to arrive. My ADA campsite was honored before I entered and the stickers were placed on my truck and camper to be recognized after I entered the concert area, but their staff had placed someone else in my ADA campsite. The stickers on my truck and camper were ignored! I was led to a terrible campsite on a sharp embankment and was told take it or leave it, there were no flat campsites available for me. I tried to make due with what I was given. After two days of H[redacted], I packed up and left. I did leave because they made it almost impossible for a disabled person to get around. If only I’d had some flat ground to deal with. The hillside where they left me was at least 50 yards from the service road, it was rough and I really had a terrible time climbing to the top of the hillside to reach the road. It wasn’t impossible but it was a real challenge for a person with both a bad back and bad feet. I did not get what I paid for and I want my money refunded! If I have to go through the Commonwealth of Virginia Office of Disabled Citizens and or the Virginia Court Systems, this company has not heard the last of this matter. I was hoping they would see their mistake and be willing to correct it. There were campsites on the top of the hill but only for people of importance. I want to thank the Revdex.com of Western Va for your help, it seems this company only wants to jerk me around and pacify me with a campsite that cost much less then what I paid for and forget this happened! I want a refund!!!
Regards,
[redacted]