Many of our lots are labeled "Public Parking"This means it is open to the public to park there, however this does not indicate that they are freeIn the area around the Cultural Arts Center, we have surface lots where there are machines that customers can payThere is a sign on the machine that is clearly marked "Pay Here" and there is also a sign with our phone number on it for any questions or commentsThere is also a service called Passport Parking which allows customers to pay by phone when they are not in the lot itself at the timeThe lot usually used by Cultural Arts Center patrons is $after 12:PM and many Cultural Arts Center students use our services for this reasonThe checkers employed at our company are told to write citations when they see someone park their car and walk away without payingIt is likely that they saw you walk away from the lot, they checked to see if you paid via Passport Parking and then they wrote a citationThey have no way of knowing that you were not aware that the lot in question is a pay to park lotIf you were unable to access the website, there are other ways to dispute the citation, such as by email or by phoneWe are open Monday through Friday, 8:AM-5:PMWe answer all emails and we strive to be as fair to our customers as possibleIf you let us know what the citation number is, we could reduce the fee to the $night rateIf you mailed in a check to us, we can return it or destroy it, based on what you want us to doThere is no way we would be able to say that we did not cash as check from you, it would show on your bank statement that we had received and cashed the check
Many of our lots are labeled "Public Parking"This means it is open to the public to park there, however this does not indicate that they are freeIn the area around the Cultural Arts Center, we have surface lots where there are machines that customers can payThere is a sign on the machine that is clearly marked "Pay Here" and there is also a sign with our phone number on it for any questions or commentsThere is also a service called Passport Parking which allows customers to pay by phone when they are not in the lot itself at the timeThe lot usually used by Cultural Arts Center patrons is $after 12:PM and many Cultural Arts Center students use our services for this reasonThe checkers employed at our company are told to write citations when they see someone park their car and walk away without payingIt is likely that they saw you walk away from the lot, they checked to see if you paid via Passport Parking and then they wrote a citationThey have no way of knowing that you were not aware that the lot in question is a pay to park lotIf you were unable to access the website, there are other ways to dispute the citation, such as by email or by phoneWe are open Monday through Friday, 8:AM-5:PMWe answer all emails and we strive to be as fair to our customers as possibleIf you let us know what the citation number is, we could reduce the fee to the $night rateIf you mailed in a check to us, we can return it or destroy it, based on what you want us to doThere is no way we would be able to say that we did not cash as check from you, it would show on your bank statement that we had received and cashed the check