February 29, Revdex.com ID: [redacted] This product line has a 2-year warranty against manufacturing defects It was purchased in June of The radiator was replaced by our distributor, under warranty, in August of The 2-year warranty period ended in July of Despite the fact that the radiator was well outside of the warranty period, Griffin Thermal Products made an attempt to help this customer When we reviewed the pictures, we notified the customer that we could not “ see anything obvious from the pictures (that they provided) that would cause multiple failures of a radiator We will have to take a look at the radiator here...” We asked the customer to send the radiator to us for inspectionThe customer refused to send us the radiator There is no further action that Griffin Thermal Products can take at this pointThe radiator is 7-months outside of the 2-year warranty period
February 29, Revdex.com ID: [redacted] This product line has a 2-year warranty against manufacturing defects It was purchased in June of The radiator was replaced by our distributor, under warranty, in August of The 2-year warranty period ended in July of Despite the fact that the radiator was well outside of the warranty period, Griffin Thermal Products made an attempt to help this customer When we reviewed the pictures, we notified the customer that we could not “ see anything obvious from the pictures (that they provided) that would cause multiple failures of a radiator We will have to take a look at the radiator here...” We asked the customer to send the radiator to us for inspectionThe customer refused to send us the radiator There is no further action that Griffin Thermal Products can take at this pointThe radiator is 7-months outside of the 2-year warranty period