Apt Electrical Systems, Inc.

The customer is correct that they parked at our garageHowever, he is incorrect in several of his statementsFirst, I (***) never said that it is our policy to inspect cars when they arrive and when they released from the garageAs is posted at both entrances to our garage, Discount
Parking's policy is that we will not be responsible for any damage claims unless the customer inspects the vehicle upon entering and before leaving the garage, with an AttendantThis is a common policy among most parking garages in New York CityThe customer did not inspect the vehicle with an Attendant when he dropped off his carAnd the customer did not inspect the vehicle before he left the garageHe did not claim that he found any damage until a significant time after leaving the garageDespite his not following the rules, I make it a policy to review (not "revise," as the customer stated in his complaint) all videos to see if our Attendants were at faultAnd even if the customer did not follow the posted procedures, I will, at my discretion, pay for such damagesHowever, while reviewing the videos I did not observe any Attendant damaging said vehicleIn addition, I saw that the customer had a clear view of the rear bumper of the car when he picked up his vehicle, and he did not see any damage at that timeTherefore, I have determined both by posted rules and by my review of the videos that Discount Parking is not responsible for the damage claimed by the customer