Aqua Air Rainbow

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11092935, and find that this resolution is satisfactory to me.I was under the impression that I was double-billed as the agreed upon amount was in November, yet the charge was in DecemberExperts-Exchange did everything according to our agreement and I appreciate the Revdex.com ability to get this resolved to my satisfaction and understanding Regards, M [redacted]

Thank you for the detailed feedbackWe wish for every member to not only get the most value from their membership, but also to have a clear grasp of their respective billing cycleLooking at this particular case, we didevaluate that any refund other than the one we offered; compromises our
terms of use in tact.In addition to our Terms of Service Use presented on the web page (http://www.experts-exchange.com/terms.jsp), we communicate billing schedules to all members via the Registration page, Welcome Email upon sign - up, and Billing section located within your accountThis information clearly states both our auto-renew policy, next billing date, and refund policyWe're happy to review that with you, as well.Despite this, we did offer an amount back that we feel is more than fair, given the situation.While it sounds like this experience has deterred future possibility in exploring our resource, our customer service team will gladly answer any questions about the offer in place, terms of service, and current status of accountYou are more then welcome to contact us between the hours of 6am to 6pm PST." ###-###-####http://www.experts-exchange.com/contactUs.jspCustomer_service@Expert...⇄

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11092935, and find that this resolution is satisfactory to me.I was under the impression that I was double-billed as the agreed upon amount was in November, yet the charge was in December. Experts-Exchange did everything according to our agreement and I appreciate the Revdex.com ability to get this resolved to my satisfaction and understanding. 
Regards,
M[redacted]

On behalf of Experts Exchange, I sincerely apologize for Ms.
C[redacted]’s negative experience. Experts Exchange makes every effort to notify members
that their free trial subscriptions automatically renew if no prior request to
cancel is received. This is outlined in Section 18 of Experts Exchange’s...

Terms
of Use (See below).
Records in the Experts Exchange database indicate that Ms.
C[redacted] registered her account on April 8th, 2015. Ms. C[redacted] did
sign up for a 30 day free trial of Expert Exchange’s Premium Service that
billed on May 8th, 2015.
Per Section 21 of Expert Exchange’s Terms of Use,
cancellations must be received before the first day of a new billing cycle. Ms.
C[redacted]’s account would have renewed on the 8th of May even if she
had reached an agent. Experts Exchange did not have any other reports of the
chat functionality not working, as many chats were received throughout the day.
Experts Exchange customer support team is open Monday – Friday from 5 am to 8
pm, so Ms. C[redacted] would not have been able to reach a customer support rep on the
weekend.
Despite the facts stated above, in the interest of providing
exceptional customer service, Ms. C[redacted] will be granted a refund for a total
of $19.95 if she were to agree to remove any public negative reviews posted
since her interaction with the Experts Exchange customer service team.
Best regards,
Matt Fitch, Experts Exchange Customer Support Manager18. Free TrialsExperts Exchange may promote a Free Trial Offer. To receive
a Free Trial, you must sign-up through a Free Trial registration page and
select a subscription plan for Your Account to continue when your Free Trial
ends. You must have a valid email address to use our service.If you or another Member of your household has been an
Experts Exchange Member or if your Payment Method, physical address or email
address have been associated with an Experts Exchange Account, you may not be
eligible to receive a Free Trial and will be redirected to a non Free Trial
registration page. Only one (1) Free Trial per customer.We will begin billing your Payment Method for the
subscription plan chosen during registration at the end of the Free Trial
period unless you cancel prior to the end of the Free Trial period. To view the
specific details of your subscription, including subscription price and end
date of your Free Trial period, go to “My Account” and click on the “Billing” tab.
Free Trial lengths are computed on the basis of calendar days measured from
Midnight to Midnight “Pacific Standard Time”.Experts Exchange will authorize your Payment Method as soon
as you register your Free Trial Offer. In some instances, your available
balance or credit limit may be reduced to reflect the authorization; however,
no charges will be made against the Payment Method unless you do not cancel
prior to the end of your Free Trial period.Upgrading your Membership during your Free Trial period will
void the time left on your Free Trial and your Payment Method will be charged
according to the Membership you chose on the Upgrade (“Upgrade”) page.You will not receive a notice from Experts Exchange that
your Free Trial period has ended or that your paid subscription has begun. If
you cancel prior to the end of your Free Trial, there will be no charges to
your Payment Method. If you cancel after your Free Trial has ended, you will
not be billed again but you will be responsible for whatever charges have
already been incurred for the current billing period. You may cancel your
Experts Exchange Subscription at any time by contacting Customer Support at
1-877-211-8911 x401 or initiating a live chat session and chatting with a
Customer Support Representative. Cancellations are processed upon receipt of
request by phone or live chat.21. Term,
Termination and CancellationTo cancel your Experts Exchange Subscription,
contact Customer Support by calling 1-877-211-8911 x401 or initiating a live
chat session and chatting with a Customer Support Representative. Cancellations
are processed upon receipt of request by phone or live chat. When your
subscription is cancelled you will receive a confirmation email of the
cancellation. If you do not receive this confirmation email please contact us
at [email protected]. Cancellations will not be effective
until the end of the current billing cycle. Cancellations must be received
before the first day of a new billing cycle in order to take effect for that
billing cycle. You may cancel your Experts Exchange subscription at any time.
Experts Exchange does not grant refunds for partial or unused subscription
time.This Agreement shall be effective for as long as
you are a Member or use or access the Site or the Services.**You are solely responsible for properly
cancelling your subscription. You may cancel your Experts Exchange Subscription
at any time by contacting Customer Support at 1-877-211-8911 x401 or initiating
a live chat session and chatting with a Customer Support Representative.
Cancellations are processed upon receipt of request by phone or live chat.** If
you terminate your subscription, your subscription will remain active until the
end of your paid subscription period.Experts Exchange may terminate your Membership
immediately if, based on Experts Exchange’s sole judgment, it determines that
you have materially breached this Agreement in any manner, including but not
limited to (i) violating the Code of Conduct established for the use of Experts
Exchange Services or Site, (ii) infringing or violating any intellectual
property right of Experts Exchange or (iii) infringing or violating any
intellectual property right or privacy or publicity right of a third party.
Experts Exchange reserves the right to refuse service to anyone for any reason
at any time.The termination of your subscription and/or
Account shall terminate your access to any Services for which registration is
required. Neither Experts Exchange nor any affiliate of Experts Exchange shall
be liable to you or to any third party for termination of the Services for any
reason. If Experts Exchange terminates your Membership because you have
breached this Agreement, you will not be entitled to any refund of unused
subscription fees. All decisions regarding the termination of Accounts shall be
made in the sole discretion of Experts Exchange. Experts Exchange is not
required to provide you notice prior to terminating your subscription and/or
Account.
Upon termination of this Agreement, the
perpetual license you have granted to Experts Exchange shall continue.
Provisions, which by their nature would be expected to survive termination,
shall survive and remain in full force and effect in accordance with their
Terms.

Hello M[redacted],Our sincere apologies for your experience. It does appear there was a mistaken (duplicate) charge to your card. However, that chargehas been refunded back to you in the amount of 149.95.In terms of the charge in the amount of 49.95; this was agreed upon by you in very clear terms as of...

11/05/2015. I have attached the chat transcriptwhere you agreed to this amount. As you can see from the transcript at 8:42 am, it states "On Tuesday K[redacted] offered me a year subscription for $50. Can we proceed with this?"That is the amount you billed and how much we are obligated to bill your subscription for. I have however turned off all future renewals to ensure no more amounts get billed.Best Wishes,Experts - ExchangeCustomer Support Escalation Team