Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Sir or Madam:Thank you for forwarding the concern regarding [redacted] *** Upon receiving this notification today, I promptly met with the manager of our pre-owned department, Michael S** He has left messages today for [redacted] at both of the numbers provided in the Consumer Information section We want to ensure that [redacted] is satisfied with her purchase, and MrS [redacted] looks forward to discussing the matter with [redacted] at her earliest convenience One note, the vehicle has been titled in Virginia to [redacted] ***Upon speaking with a representative in our tag and title department, the Virginia DMV has issued a title number for [redacted] ***'s vehicle The actual paper title is printed and mailed out by the Virginia DMV Again, the VA DMV currently shows the vehicle titled (free of any liens) in [redacted] ***'s name.Most importantly though, we want to make sure [redacted] is well taken care of, and again, MrS [redacted] looks forward to speaking with [redacted] and discussing the concerns she referenced.I will be certain to provide an update once MrSon and [redacted] have had the opportunity to speak with each other.Best Regards,Kevin R***Owner / PresidentAlexandria Hyundai [redacted] ***
April 15, 2015Dear [redacted] : I received your letter on April 8, regarding [redacted] and his Hyundai [redacted] In short, I’m happy to report that [redacted] and I were able to come to an acceptable resolution with Hyundai Motor AmericaSince last Monday April 6th, [redacted] and I have been in consistent contact, and have had many productive discussions leading to a positive outcome, [redacted] will be coming to the dealership in the next few days to get a loaner vehicle while the parts are ordered for his vehicle, and then the work performed.To the extent it helps, here is a bit of the backgroundI returned to the office on Monday, April 6, and contacted [redacted] that evening regarding his issuesAlthough his Hyundai [redacted] , at 106,miles, was beyond the Hyundai Motor America warranty period, he was seeking to have Hyundai Motor America cover the repair, or some portion of the repair under goodwillI expressed my willingness to help [redacted] with his efforts with Hyundai Motor America (as it is the ultimate determining body regarding warranty claims such as this)To that end, I coordinated a meeting with [redacted] and a Hyundai Motor America representative MrB [redacted] on Wednesday, April 8, MrB [redacted] indicated that due to the mileage and significant sludge in the engine, Hyundai Motor America would not cover any portion of the repairMrB [redacted] indicated that warranty determinations of this sort are made out of Hyundai's Prior Authorization DepartmentHe suggested that [redacted] may want to propose to Hyundai Motor America a goodwill repair whereby Hyundai Motor America would cover 50% of the Parts and Labor cost, and [redacted] would cover 50% of the Parts and Labor cost; however Alexandria Hyundai would have to agree to bill out the parts at costAlexandria Hyundai agreed to do so in an effort to reduce the total amount of this repair for all concerned parties, and achieve a successful outcome for [redacted] [redacted] asked me to submit that 50% / 50% proposal to Hyundai on bis behalfI personally contacted Hyundai's Prior Authorization Department and asked them to accept [redacted] 's proposalOn Monday, April 13, 2015, Hyundai Motor America accepted that 50% / 50% proposaiThat same day, I communicated that fact to [redacted] Subsequent to that discussion, [redacted] and I were able to work out a resolution to get his vehicle repairedShould you have any questions, please feel free to contact me at ###-###-#### Best regards, Kevin R Owner / President
April 15, 2015Dear [redacted] :I received your letter on April 8, regarding [redacted] and his Hyundai [redacted] .In short, I’m happy to report that [redacted] and I were able to come to an acceptable resolution with Hyundai Motor AmericaSince last Monday April 6th, [redacted] and I have been in consistent contact, and have had many productive discussions leading to a positive outcome, [redacted] will be coming to the dealership in the next few days to get a loaner vehicle while the parts are ordered for his vehicle, and then the work performed.To the extent it helps, here is a bit of the background.I returned to the office on Monday, April 6, and contacted [redacted] that evening regarding his issuesAlthough his Hyundai [redacted] , at 106,miles, was beyond the Hyundai Motor America warranty period, he was seeking to have Hyundai Motor America cover the repair, or some portion of the repair under goodwill.I expressed my willingness to help [redacted] with his efforts with Hyundai Motor America (as it is the ultimate determining body regarding warranty claims such as this)To that end, I coordinated a meeting with [redacted] and a Hyundai Motor America representative MrB [redacted] on Wednesday, April 8, MrB [redacted] indicated that due to the mileage and significant sludge in the engine, Hyundai Motor America would not cover any portion of the repair.MrB [redacted] indicated that warranty determinations of this sort are made out of Hyundai's Prior Authorization DepartmentHe suggested that [redacted] may want to propose to Hyundai Motor America a goodwill repair whereby Hyundai Motor America would cover 50% of the Parts and Labor cost, and [redacted] would cover 50% of the Parts and Labor cost; however Alexandria Hyundai would have to agree to bill out the parts at costAlexandria Hyundai agreed to do so in an effort to reduce the total amount of this repair for all concerned parties, and achieve a successful outcome for [redacted] [redacted] asked me to submit that 50% / 50% proposal to Hyundai on bis behalfI personally contacted Hyundai's Prior Authorization Department and asked them to accept [redacted] 's proposalOn Monday, April 13, 2015, Hyundai Motor America accepted that 50% / 50% proposaiThat same day, I communicated that fact to [redacted] Subsequent to that discussion, [redacted] and I were able to work out a resolution to get his vehicle repaired.Should you have any questions, please feel free to contact me at ###-###-####Best regards,Kevin ROwner / President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Letter of acceptance and appreciation attached
Regards,
*** ***
I purchased a Hyundai Genesis in November 20, It had a vibration issue that has yet been resolveThe vehicle first went in the shop the day after I brought it and has been in and out every sinceMy vehicle has been in the shop now since February 5, to current and Hyundai has not found whats causing the vibrationIn my opinion Hyundai should offer to buy the vehicle back after they have been unsuccessful in repairing the vehicleNeedless to say I have made six payments on the vehicle and have not had the chance to enjoy my purchaseDid I mention that I purchase two Hyundai's in November I also purchased a Hyundai Santa Fe for my wife on November 15, five days before leasing the GenesisI am very disappointed with Hyundai Corporation at this point, I just want my money back for this bad vehicleI have now filed a lemon law case to get Hyundai to buy back their vehiclePlease beware of the Hyundai product
Dear Sir or Madam:Thank you for bringing this matter to our attention We sincerely apologize for the delay in the processing of the gift card for *** ***.Upon receipt of your email this morning, I met with the manager, MrTerry A**, who is in charge of submitting the gift card codes into
the Hyundai portal MrA** confirmed the gift card had not been processed in Hyundai's system Accordingly, he immediately re-submitted the gift card code *** *** provided and received confirmation that it now has been accepted and will be processed promptly by Hyundai Motor America.MrA** left a message today for *** *** at the number *** *** provided Now that the $gift card has been processed, MrA** wanted to chat with *** *** to let him know what email address *** *** should look out for with respect to the delivery of the gift card MrA**'s cell phone is ###-###-####.Again, we sincerely apologize for the delay *** *** experienced and the inconvenience *** ***'s $gift card will arrive promptly Finally, as a small token of our appreciation for *** ***'s patience in this matter, MrA** will invite *** *** in to the dealership for a complimentary detail of his vehicle.Should you have any questions, please do not hesitate to contact me at ###-###-####.Thank you and best regards,Kevin R***, Owner, Alexandria Hyundai
Dear Sir or Madam:Thank you for your email and the details regarding *** *** * *** ***'s complaint On behalf of my colleagues at Alexandria Hyundai, I sincerely apologize for all that transpired with *** *** ***'s service and the refund issue.I received the email
yesterday while in meetings in Los Angeles I called our Service Advisor, Gerald A***, promptly and instructed him to process the $refund requested by *** *** *** This $amount was refunded in two transactions.(1) Yesterday, $was refunded via our credit card system (i.e., the amount *** *** *** was charged initially).(2) Additionally, today a check for $was sent via *** to *** *** ***.I am currently still in Los Angeles awaiting a flight home to Washington DC I left a message today with *** *** *** at the number listed in the complaint (###-###-####) at a little after p.mexpressing my apologies for all that transpired I will be back in the office tomorrow (Friday, 12/8) should you or *** *** *** have any questions.Please extend *** *** *** my apologies for all that transpired.Best regards,Kevin R***Owner / PresidentAlexandria HyundaiCell: ###-###-####* *** * *** ***
November 2,Dear *** ***:We received your letter Wednesday October 28th and respond as you requested within ten (10) of receipt.Upon receiving your letter, one of my colleagues, Terry A** (Internet Director) promptly called *** *** to address her concerns (at the
number listed in your correspondence to us)Prior to that call, MrA** researched our internal records/system and *** ***’s contact information was no longer in our system.MrA** reported that he had a pleasant conversation with *** ***From MrA**'s discussion with *** ***, it seems as if a company that *** *** provided her information to on the Internet as part of her car search process may be responsible for the callsMrA** let *** *** know he would confirm again that no one was calling from Alexandria HyundaiMrA** did so as promised, and again, confirmed that no calls were coming from Alexandria Hyundai.We are here to help in any wayIf you or *** *** have any questions, please do not hesitate to contact me on my cell at ###-###-####Best regards,
Kevin R.
Owner/President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Letter of acceptance and appreciation attached
Regards,
[redacted]
April 15, 2015Dear [redacted]:I received your letter on April 8, 2015 regarding [redacted] and his 2012 Hyundai [redacted].In short, I’m happy to report that [redacted] and I were able to come to an acceptable resolution with Hyundai Motor America. Since last Monday April 6th, [redacted] and I have been...
in consistent contact, and have had many productive discussions leading to a positive outcome, [redacted] will be coming to the dealership in the next few days to get a loaner vehicle while the parts are ordered for his vehicle, and then the work performed.To the extent it helps, here is a bit of the background.I returned to the office on Monday, April 6, 2015 and contacted [redacted] that evening regarding his issues. Although his Hyundai [redacted], at 106,000 miles, was beyond the Hyundai Motor America warranty period, he was seeking to have Hyundai Motor America cover the repair, or some portion of the repair under goodwill.I expressed my willingness to help [redacted] with his efforts with Hyundai Motor America (as it is the ultimate determining body regarding warranty claims such as this). To that end, I coordinated a meeting with [redacted] and a Hyundai Motor America representative Mr. B[redacted] on Wednesday, April 8, 2015. Mr. B[redacted] indicated that due to the mileage and significant sludge in the engine, Hyundai Motor America would not cover any portion of the repair.Mr. B[redacted] indicated that warranty determinations of this sort are made out of Hyundai's Prior Authorization Department. He suggested that [redacted] may want to propose to Hyundai Motor America a goodwill repair whereby Hyundai Motor America would cover 50% of the Parts and Labor cost, and [redacted] would cover 50% of the Parts and Labor cost; however Alexandria Hyundai would have to agree to bill out the parts at cost. Alexandria Hyundai agreed to do so in an effort to reduce the total amount of this repair for all concerned parties, and achieve a successful outcome for [redacted].[redacted] asked me to submit that 50% / 50% proposal to Hyundai on bis behalf. I personally contacted Hyundai's Prior Authorization Department and asked them to accept [redacted]'s proposal. On Monday, April 13, 2015, Hyundai Motor America accepted that 50% / 50% proposai. That same day, I communicated that fact to [redacted]. Subsequent to that discussion, [redacted] and I were able to work out a resolution to get his vehicle repaired.Should you have any questions, please feel free to contact me at ###-###-####Best regards,Kevin ROwner / President
April 15, 2015Dear [redacted]:
I received your letter on April 8, 2015 regarding [redacted] and his 2012 Hyundai [redacted].
In short, I’m happy to report that [redacted] and I were able to come to an acceptable resolution with Hyundai Motor America. Since last Monday...
April 6th, [redacted] and I have been in consistent contact, and have had many productive discussions leading to a positive outcome, [redacted] will be coming to the dealership in the next few days to get a loaner vehicle while the parts are ordered for his vehicle, and then the work performed.To the extent it helps, here is a bit of the background.
I returned to the office on Monday, April 6, 2015 and contacted [redacted] that evening regarding his issues. Although his Hyundai [redacted], at 106,000 miles, was beyond the Hyundai Motor America warranty period, he was seeking to have Hyundai Motor America cover the repair, or some portion of the repair under goodwill.
I expressed my willingness to help [redacted] with his efforts with Hyundai Motor America (as it is the ultimate determining body regarding warranty claims such as this). To that end, I coordinated a meeting with [redacted] and a Hyundai Motor America representative Mr. B[redacted] on Wednesday, April 8, 2015. Mr. B[redacted] indicated that due to the mileage and significant sludge in the engine, Hyundai Motor America would not cover any portion of the repair.
Mr. B[redacted] indicated that warranty determinations of this sort are made out of Hyundai's Prior Authorization Department. He suggested that [redacted] may want to propose to Hyundai Motor America a goodwill repair whereby Hyundai Motor America would cover 50% of the Parts and Labor cost, and [redacted] would cover 50% of the Parts and Labor cost; however Alexandria Hyundai would have to agree to bill out the parts at cost. Alexandria Hyundai agreed to do so in an effort to reduce the total amount of this repair for all concerned parties, and achieve a successful outcome for [redacted] asked me to submit that 50% / 50% proposal to Hyundai on bis behalf. I personally contacted Hyundai's Prior Authorization Department and asked them to accept [redacted]'s proposal. On Monday, April 13, 2015, Hyundai Motor America accepted that 50% / 50% proposai. That same day, I communicated that fact to [redacted]. Subsequent to that discussion, [redacted] and I were able to work out a resolution to get his vehicle repaired.
Should you have any questions, please feel free to contact me at ###-###-####
Best regards,
Kevin R
Owner / President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
November 2,2015Dear [redacted]:We received your letter Wednesday October 28th and respond as you requested within ten (10) of receipt.Upon receiving your letter, one of my colleagues, Terry A** (Internet Director) promptly called [redacted] to address her concerns (at the number listed in your...
correspondence to us). Prior to that call, Mr. A** researched our internal records/system and [redacted]’s contact information was no longer in our system.Mr. A** reported that he had a pleasant conversation with [redacted]. From Mr. A**'s discussion with [redacted], it seems as if a company that [redacted] provided her information to on the Internet as part of her car search process may be responsible for the calls. Mr. A** let [redacted] know he would confirm again that no one was calling from Alexandria Hyundai. Mr. A** did so as promised, and again, confirmed that no calls were coming from Alexandria Hyundai.We are here to help in any way. If you or [redacted] have any questions, please do not hesitate to contact me on my cell at ###-###-####.Best regards,Kevin R. Owner/President
Dear Sir or Madam:Thank you for forwarding the concern regarding [redacted]. Upon receiving this notification today, I promptly met with the manager of our pre-owned department, Michael S**. He has left messages today for [redacted] at both of the numbers provided in the Consumer...
Information section. We want to ensure that [redacted] is satisfied with her purchase, and Mr. S** looks forward to discussing the matter with [redacted] at her earliest convenience. One note, the vehicle has been titled in Virginia to [redacted]. Upon speaking with a representative in our tag and title department, the Virginia DMV has issued a title number for [redacted]'s vehicle. The actual paper title is printed and mailed out by the Virginia DMV. Again, the VA DMV currently shows the vehicle titled (free of any liens) in [redacted]'s name.Most importantly though, we want to make sure [redacted] is well taken care of, and again, Mr. S** looks forward to speaking with [redacted] and discussing the concerns she referenced.I will be certain to provide an update once Mr. Son and [redacted] have had the opportunity to speak with each other.Best Regards,Kevin R[redacted]Owner / PresidentAlexandria Hyundai[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Sir or Madam:Thank you for forwarding the concern regarding [redacted] *** Upon receiving this notification today, I promptly met with the manager of our pre-owned department, Michael S** He has left messages today for [redacted] at both of the numbers provided in the Consumer Information section We want to ensure that [redacted] is satisfied with her purchase, and MrS [redacted] looks forward to discussing the matter with [redacted] at her earliest convenience One note, the vehicle has been titled in Virginia to [redacted] ***Upon speaking with a representative in our tag and title department, the Virginia DMV has issued a title number for [redacted] ***'s vehicle The actual paper title is printed and mailed out by the Virginia DMV Again, the VA DMV currently shows the vehicle titled (free of any liens) in [redacted] ***'s name.Most importantly though, we want to make sure [redacted] is well taken care of, and again, MrS [redacted] looks forward to speaking with [redacted] and discussing the concerns she referenced.I will be certain to provide an update once MrSon and [redacted] have had the opportunity to speak with each other.Best Regards,Kevin R***Owner / PresidentAlexandria Hyundai [redacted] ***
April 15, 2015Dear [redacted] : I received your letter on April 8, regarding [redacted] and his Hyundai [redacted] In short, I’m happy to report that [redacted] and I were able to come to an acceptable resolution with Hyundai Motor AmericaSince last Monday April 6th, [redacted] and I have been in consistent contact, and have had many productive discussions leading to a positive outcome, [redacted] will be coming to the dealership in the next few days to get a loaner vehicle while the parts are ordered for his vehicle, and then the work performed.To the extent it helps, here is a bit of the backgroundI returned to the office on Monday, April 6, and contacted [redacted] that evening regarding his issuesAlthough his Hyundai [redacted] , at 106,miles, was beyond the Hyundai Motor America warranty period, he was seeking to have Hyundai Motor America cover the repair, or some portion of the repair under goodwillI expressed my willingness to help [redacted] with his efforts with Hyundai Motor America (as it is the ultimate determining body regarding warranty claims such as this)To that end, I coordinated a meeting with [redacted] and a Hyundai Motor America representative MrB [redacted] on Wednesday, April 8, MrB [redacted] indicated that due to the mileage and significant sludge in the engine, Hyundai Motor America would not cover any portion of the repairMrB [redacted] indicated that warranty determinations of this sort are made out of Hyundai's Prior Authorization DepartmentHe suggested that [redacted] may want to propose to Hyundai Motor America a goodwill repair whereby Hyundai Motor America would cover 50% of the Parts and Labor cost, and [redacted] would cover 50% of the Parts and Labor cost; however Alexandria Hyundai would have to agree to bill out the parts at costAlexandria Hyundai agreed to do so in an effort to reduce the total amount of this repair for all concerned parties, and achieve a successful outcome for [redacted] [redacted] asked me to submit that 50% / 50% proposal to Hyundai on bis behalfI personally contacted Hyundai's Prior Authorization Department and asked them to accept [redacted] 's proposalOn Monday, April 13, 2015, Hyundai Motor America accepted that 50% / 50% proposaiThat same day, I communicated that fact to [redacted] Subsequent to that discussion, [redacted] and I were able to work out a resolution to get his vehicle repairedShould you have any questions, please feel free to contact me at ###-###-#### Best regards, Kevin R Owner / President
April 15, 2015Dear [redacted] :I received your letter on April 8, regarding [redacted] and his Hyundai [redacted] .In short, I’m happy to report that [redacted] and I were able to come to an acceptable resolution with Hyundai Motor AmericaSince last Monday April 6th, [redacted] and I have been in consistent contact, and have had many productive discussions leading to a positive outcome, [redacted] will be coming to the dealership in the next few days to get a loaner vehicle while the parts are ordered for his vehicle, and then the work performed.To the extent it helps, here is a bit of the background.I returned to the office on Monday, April 6, and contacted [redacted] that evening regarding his issuesAlthough his Hyundai [redacted] , at 106,miles, was beyond the Hyundai Motor America warranty period, he was seeking to have Hyundai Motor America cover the repair, or some portion of the repair under goodwill.I expressed my willingness to help [redacted] with his efforts with Hyundai Motor America (as it is the ultimate determining body regarding warranty claims such as this)To that end, I coordinated a meeting with [redacted] and a Hyundai Motor America representative MrB [redacted] on Wednesday, April 8, MrB [redacted] indicated that due to the mileage and significant sludge in the engine, Hyundai Motor America would not cover any portion of the repair.MrB [redacted] indicated that warranty determinations of this sort are made out of Hyundai's Prior Authorization DepartmentHe suggested that [redacted] may want to propose to Hyundai Motor America a goodwill repair whereby Hyundai Motor America would cover 50% of the Parts and Labor cost, and [redacted] would cover 50% of the Parts and Labor cost; however Alexandria Hyundai would have to agree to bill out the parts at costAlexandria Hyundai agreed to do so in an effort to reduce the total amount of this repair for all concerned parties, and achieve a successful outcome for [redacted] [redacted] asked me to submit that 50% / 50% proposal to Hyundai on bis behalfI personally contacted Hyundai's Prior Authorization Department and asked them to accept [redacted] 's proposalOn Monday, April 13, 2015, Hyundai Motor America accepted that 50% / 50% proposaiThat same day, I communicated that fact to [redacted] Subsequent to that discussion, [redacted] and I were able to work out a resolution to get his vehicle repaired.Should you have any questions, please feel free to contact me at ###-###-####Best regards,Kevin ROwner / President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Letter of acceptance and appreciation attached
Regards,
*** ***
I purchased a Hyundai Genesis in November 20, It had a vibration issue that has yet been resolveThe vehicle first went in the shop the day after I brought it and has been in and out every sinceMy vehicle has been in the shop now since February 5, to current and Hyundai has not found whats causing the vibrationIn my opinion Hyundai should offer to buy the vehicle back after they have been unsuccessful in repairing the vehicleNeedless to say I have made six payments on the vehicle and have not had the chance to enjoy my purchaseDid I mention that I purchase two Hyundai's in November I also purchased a Hyundai Santa Fe for my wife on November 15, five days before leasing the GenesisI am very disappointed with Hyundai Corporation at this point, I just want my money back for this bad vehicleI have now filed a lemon law case to get Hyundai to buy back their vehiclePlease beware of the Hyundai product
Dear Sir or Madam:Thank you for bringing this matter to our attention We sincerely apologize for the delay in the processing of the gift card for *** ***.Upon receipt of your email this morning, I met with the manager, MrTerry A**, who is in charge of submitting the gift card codes into
the Hyundai portal MrA** confirmed the gift card had not been processed in Hyundai's system Accordingly, he immediately re-submitted the gift card code *** *** provided and received confirmation that it now has been accepted and will be processed promptly by Hyundai Motor America.MrA** left a message today for *** *** at the number *** *** provided Now that the $gift card has been processed, MrA** wanted to chat with *** *** to let him know what email address *** *** should look out for with respect to the delivery of the gift card MrA**'s cell phone is ###-###-####.Again, we sincerely apologize for the delay *** *** experienced and the inconvenience *** ***'s $gift card will arrive promptly Finally, as a small token of our appreciation for *** ***'s patience in this matter, MrA** will invite *** *** in to the dealership for a complimentary detail of his vehicle.Should you have any questions, please do not hesitate to contact me at ###-###-####.Thank you and best regards,Kevin R***, Owner, Alexandria Hyundai
Dear Sir or Madam:Thank you for your email and the details regarding *** *** * *** ***'s complaint On behalf of my colleagues at Alexandria Hyundai, I sincerely apologize for all that transpired with *** *** ***'s service and the refund issue.I received the email
yesterday while in meetings in Los Angeles I called our Service Advisor, Gerald A***, promptly and instructed him to process the $refund requested by *** *** *** This $amount was refunded in two transactions.(1) Yesterday, $was refunded via our credit card system (i.e., the amount *** *** *** was charged initially).(2) Additionally, today a check for $was sent via *** to *** *** ***.I am currently still in Los Angeles awaiting a flight home to Washington DC I left a message today with *** *** *** at the number listed in the complaint (###-###-####) at a little after p.mexpressing my apologies for all that transpired I will be back in the office tomorrow (Friday, 12/8) should you or *** *** *** have any questions.Please extend *** *** *** my apologies for all that transpired.Best regards,Kevin R***Owner / PresidentAlexandria HyundaiCell: ###-###-####* *** * *** ***
November 2,Dear *** ***:We received your letter Wednesday October 28th and respond as you requested within ten (10) of receipt.Upon receiving your letter, one of my colleagues, Terry A** (Internet Director) promptly called *** *** to address her concerns (at the
number listed in your correspondence to us)Prior to that call, MrA** researched our internal records/system and *** ***’s contact information was no longer in our system.MrA** reported that he had a pleasant conversation with *** ***From MrA**'s discussion with *** ***, it seems as if a company that *** *** provided her information to on the Internet as part of her car search process may be responsible for the callsMrA** let *** *** know he would confirm again that no one was calling from Alexandria HyundaiMrA** did so as promised, and again, confirmed that no calls were coming from Alexandria Hyundai.We are here to help in any wayIf you or *** *** have any questions, please do not hesitate to contact me on my cell at ###-###-####Best regards,
Kevin R.
Owner/President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Letter of acceptance and appreciation attached
Regards,
[redacted]
April 15, 2015Dear [redacted]:I received your letter on April 8, 2015 regarding [redacted] and his 2012 Hyundai [redacted].In short, I’m happy to report that [redacted] and I were able to come to an acceptable resolution with Hyundai Motor America. Since last Monday April 6th, [redacted] and I have been...
in consistent contact, and have had many productive discussions leading to a positive outcome, [redacted] will be coming to the dealership in the next few days to get a loaner vehicle while the parts are ordered for his vehicle, and then the work performed.To the extent it helps, here is a bit of the background.I returned to the office on Monday, April 6, 2015 and contacted [redacted] that evening regarding his issues. Although his Hyundai [redacted], at 106,000 miles, was beyond the Hyundai Motor America warranty period, he was seeking to have Hyundai Motor America cover the repair, or some portion of the repair under goodwill.I expressed my willingness to help [redacted] with his efforts with Hyundai Motor America (as it is the ultimate determining body regarding warranty claims such as this). To that end, I coordinated a meeting with [redacted] and a Hyundai Motor America representative Mr. B[redacted] on Wednesday, April 8, 2015. Mr. B[redacted] indicated that due to the mileage and significant sludge in the engine, Hyundai Motor America would not cover any portion of the repair.Mr. B[redacted] indicated that warranty determinations of this sort are made out of Hyundai's Prior Authorization Department. He suggested that [redacted] may want to propose to Hyundai Motor America a goodwill repair whereby Hyundai Motor America would cover 50% of the Parts and Labor cost, and [redacted] would cover 50% of the Parts and Labor cost; however Alexandria Hyundai would have to agree to bill out the parts at cost. Alexandria Hyundai agreed to do so in an effort to reduce the total amount of this repair for all concerned parties, and achieve a successful outcome for [redacted].[redacted] asked me to submit that 50% / 50% proposal to Hyundai on bis behalf. I personally contacted Hyundai's Prior Authorization Department and asked them to accept [redacted]'s proposal. On Monday, April 13, 2015, Hyundai Motor America accepted that 50% / 50% proposai. That same day, I communicated that fact to [redacted]. Subsequent to that discussion, [redacted] and I were able to work out a resolution to get his vehicle repaired.Should you have any questions, please feel free to contact me at ###-###-####Best regards,Kevin ROwner / President
April 15, 2015Dear [redacted]:
I received your letter on April 8, 2015 regarding [redacted] and his 2012 Hyundai [redacted].
In short, I’m happy to report that [redacted] and I were able to come to an acceptable resolution with Hyundai Motor America. Since last Monday...
April 6th, [redacted] and I have been in consistent contact, and have had many productive discussions leading to a positive outcome, [redacted] will be coming to the dealership in the next few days to get a loaner vehicle while the parts are ordered for his vehicle, and then the work performed.To the extent it helps, here is a bit of the background.
I returned to the office on Monday, April 6, 2015 and contacted [redacted] that evening regarding his issues. Although his Hyundai [redacted], at 106,000 miles, was beyond the Hyundai Motor America warranty period, he was seeking to have Hyundai Motor America cover the repair, or some portion of the repair under goodwill.
I expressed my willingness to help [redacted] with his efforts with Hyundai Motor America (as it is the ultimate determining body regarding warranty claims such as this). To that end, I coordinated a meeting with [redacted] and a Hyundai Motor America representative Mr. B[redacted] on Wednesday, April 8, 2015. Mr. B[redacted] indicated that due to the mileage and significant sludge in the engine, Hyundai Motor America would not cover any portion of the repair.
Mr. B[redacted] indicated that warranty determinations of this sort are made out of Hyundai's Prior Authorization Department. He suggested that [redacted] may want to propose to Hyundai Motor America a goodwill repair whereby Hyundai Motor America would cover 50% of the Parts and Labor cost, and [redacted] would cover 50% of the Parts and Labor cost; however Alexandria Hyundai would have to agree to bill out the parts at cost. Alexandria Hyundai agreed to do so in an effort to reduce the total amount of this repair for all concerned parties, and achieve a successful outcome for [redacted] asked me to submit that 50% / 50% proposal to Hyundai on bis behalf. I personally contacted Hyundai's Prior Authorization Department and asked them to accept [redacted]'s proposal. On Monday, April 13, 2015, Hyundai Motor America accepted that 50% / 50% proposai. That same day, I communicated that fact to [redacted]. Subsequent to that discussion, [redacted] and I were able to work out a resolution to get his vehicle repaired.
Should you have any questions, please feel free to contact me at ###-###-####
Best regards,
Kevin R
Owner / President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
November 2,2015Dear [redacted]:We received your letter Wednesday October 28th and respond as you requested within ten (10) of receipt.Upon receiving your letter, one of my colleagues, Terry A** (Internet Director) promptly called [redacted] to address her concerns (at the number listed in your...
correspondence to us). Prior to that call, Mr. A** researched our internal records/system and [redacted]’s contact information was no longer in our system.Mr. A** reported that he had a pleasant conversation with [redacted]. From Mr. A**'s discussion with [redacted], it seems as if a company that [redacted] provided her information to on the Internet as part of her car search process may be responsible for the calls. Mr. A** let [redacted] know he would confirm again that no one was calling from Alexandria Hyundai. Mr. A** did so as promised, and again, confirmed that no calls were coming from Alexandria Hyundai.We are here to help in any way. If you or [redacted] have any questions, please do not hesitate to contact me on my cell at ###-###-####.Best regards,Kevin R. Owner/President
Dear Sir or Madam:Thank you for forwarding the concern regarding [redacted]. Upon receiving this notification today, I promptly met with the manager of our pre-owned department, Michael S**. He has left messages today for [redacted] at both of the numbers provided in the Consumer...
Information section. We want to ensure that [redacted] is satisfied with her purchase, and Mr. S** looks forward to discussing the matter with [redacted] at her earliest convenience. One note, the vehicle has been titled in Virginia to [redacted]. Upon speaking with a representative in our tag and title department, the Virginia DMV has issued a title number for [redacted]'s vehicle. The actual paper title is printed and mailed out by the Virginia DMV. Again, the VA DMV currently shows the vehicle titled (free of any liens) in [redacted]'s name.Most importantly though, we want to make sure [redacted] is well taken care of, and again, Mr. S** looks forward to speaking with [redacted] and discussing the concerns she referenced.I will be certain to provide an update once Mr. Son and [redacted] have had the opportunity to speak with each other.Best Regards,Kevin R[redacted]Owner / PresidentAlexandria Hyundai[redacted]