Aqua Boat Works

In January of We went out and did a minor repair on the flat roof deck, as well as to the composition shingle tie in area, to this customers roofThe repair bid, as well as the invoice upon completion of the repair both stated that all work would be guaranteed for yearsThe customer stated
that we did come out once during the 2010-winter season and make an additional repair under this guaranteeI do not have any records about this service call, due to the fact that this roof repair has been out of its guarantee period since and we only keep the records for years. As this customer has clearly stated in there complaint and as you can see on our report that was sent to the customer, this repair was only guaranteed for years, and we honored that guaranteeI did not hear from this customer for years after the guarantee had expired, to state that there had been a problem with this repair, indicating that the work held out for years past the year period of guarantee, which was for a temporary repairthe customer contacted my company in January stating that the roof was leaking again, and that we should incur the cost of the repair work, under our original year guarantee that was issued in I told her that it was our policy to cover repair work under our original guarantee period, but that should in no way be covered years after the guarantee expiredWhen I last spoke to this customer, I declined to go out and give her a bid on any further repair work, as she was very hostile