Complaint: [redacted] I am rejecting this response because: It is simply full of liesI have never made any "threats on his freedom" toward him or his company or anything resembling itI did RECENTLY state that I would have to litigate if he didn't give us a partial refundHe is stealing from usOf COURSE I have to litigateAnd I have copies of every single email I have ever sent to this company and not one of them is threatening in any way other than to state that he had to either finish the job correctly or provide us with a partial refundThe contractors he is speaking of ALL complained about him and his small crewThey were not showing up when they said they would throwing everyone else's schedule offHe did this during the reno last year and recently during the pool equipment room mold remediationEVERY SINGLE CONTRACTOR complained about himHe was unprofessional and flakyNow our new pool maintenance man is trying to redo what they did incorrectly and parts are missingParts WE paid forParts that SHOULD have been installed in order for all the equipment to workSo now we are waiting for parts that had to be ordered before we can use the pool fully AquaCare has been nothing but incompetent and unprofessionalEven their pool maintenance guy didn't clean the tiles correctly so many have to be retiled! Because of AquaCare our expensive renovation is nearly twice as expensive as originally quotedNot to mention the time it is eating upI have proof of every statement I've made hereI have all the receipts, emails and testimony from other contractors and vendorsI have photos of the damage THEY incurred on OUR personal propertyThey flooded our pool room once causing a mold issueThen we spend months dealing with all that and they go and flood it again! They didn't even have the courtesy to clean up after themselves or at the very least TELL me there's standing water in the room! We put up with all their excusesThe only reason we didn't fire them sooner is pure sympathyThe owner is elderly and very forgetful so we tried to make the best of it until he finished the jobHe was NEVER going to finish the jobHe overbooked himself and decided to renege on his commitment to us by taking on commercial jobsI guess no good deed goes unpunished I want a partial refund asap or I will have no choice but to litigateNow is that a "threatening" email? Of course notThat's just common senseIt is illegal to steal from someoneThey have stolen from usIt is illegal to put pool equipment in incorrectly causing a safety issueThey have installed the heater and pump and filter either incorrectly or partiallyThey did really shoddy work with the pipingJust a nightmareAs for leaving reviews on certain web sites, that is exactly what they're designed forSo that previous customers can warn potential customers about the troubles they face should they hire these buffoonsWe call them The Three Stooges and the name fitsMeanwhile we are out thousands of dollars and STILL have to pay someone else to do their job for themI'll be complaining to the Contractor's Board if I don't receive a partial refund by the end of this weekAgain, he's elderly and we feel sorry for him so we're giving him ONE MORE CHANCE to make it rightAfter that the gloves are offAnd that is not a threat, that is a promise.Sincerely, [redacted]
ID # [redacted] In Response to Customer Complaint, [redacted] On May 11th, we were hired by the customer’s husband to come out and do a full inspection on their existing equipmentWe gave him a full written report stating that the existing Mineral sanitizer is leaking and looked to be leaking for some time as it was very damp around that area, also there was leakage coming from the sand filter, and the heater was defective and needed to be replacedAt the time of the quote he decided that he wanted the Mineral system removed and replaced with an Electronic Water Purification system, and also install a new heater, and also replace all the sand in his filter and install a new O-ring to fix the leakageWe started this job on 5/26/and completed it on 6/29/Normally this kind of job would not take a month, but at the time they were also having their pool re-surfaced and had many contractors out there and they would call us and have to re-schedule the job many times as we had no access to get to the pool equipment areaAfter the job was completed they were very happy with our service and quality of work that they hired us to take on their weekly maintenance service of their pool During the time we were working for them from 5/26/through 7/8/they have had many contractors working for them and much confusion and continued delaying our schedule and having to work around their contractorsAlso during our time working for them there was no flooding at any timeThe first upset email I received from the customer’s wife was on June 29th, stating how upset she was that this final project we were doing was taking too long and we were not keeping up with the scheduleTo clarify this complaint, she emailed us (more of a very threating and slandering email) they were having their equipment room redone, and the contractor doing it was not ready for us to get in there and do our partWe explained to them before this project that its June the busiest time of the season for us and it would be best to wait till fallThey wanted it done now, and when the contractor started taking down the walls, that’s when they discovered the black mold from the area that we found the water leakage when we did our first inspection in May of 2015, and we removed the leaking equipment and fixed the leak from the filterWe have no idea how long those leaks were there before they hired usDuring this past year working for them at no time did we ever receive a call or email about flooding until weeks ago saying we did all this damage do to floods and that the mold was our faultWeeks before the slandering email we received an email on May 16, stating to us she is sorry that she has not gotten back to us to have us due service as they found mold and she did not want our technician to get sick and wanted to make sure things were cleaned up before we came backShe also stated in her email “Thanks again for your help, and patience.” We completed our job on July 8th, and at that time my technician asked if he would like us to do the regular pool service, and he said yes, but this would be the last call we doMy technician turned on all the equipment and everything was working perfect and there was no damage to anythingAll the equipment that they purchased was all brand new and everything was installedI must say after months for working with them we were quite surprised to hear all these accusations of damage, equipment they bought not being installed and blaming us for last season and this season for not using their pool just weeks agoAll the previous emails we have received in the past year were thanking us for being patient and working around the other contractors, as she would slander those contractors and tell us how upset she was with them and how incompetent they all wereLast summer we had all their equipment installed before they had the other contractors finish with the re-surface of their pool that they completed and ready for us to start our service on September 11th, (the end of the summer, but not due to any work that we preformed.) We have been in business for years and have never had a complaint against our company and we have many customers that have been with us years plus and would give us outstanding referencesWe find it odd that after all the work we have done we have been paid on time and never a complaint, in fact many Thank You emails, but then before the last bill went out is when we received very slandering, threating (towards the company and the owner personally) emailsBut we did finish and complete the job we were hired for and left the pool and equipment area in perfect condition In closing we have been wrongfully accused of many things and continue to get threats from this person telling us she is going to take our business down and personal threats to the owner of “taking his freedom away” and slandering us on our social media pages and making all these un true statements and name callingWe have all the documentation to back up everything that I have said in this letter, and we intend to collect the final amount of money owed to us from the completion of the job Sincerely, [redacted] Aqua Care Pool & Spa Service, Inc
Complaint: [redacted] I am rejecting this response because: It is simply full of liesI have never made any "threats on his freedom" toward him or his company or anything resembling itI did RECENTLY state that I would have to litigate if he didn't give us a partial refundHe is stealing from usOf COURSE I have to litigateAnd I have copies of every single email I have ever sent to this company and not one of them is threatening in any way other than to state that he had to either finish the job correctly or provide us with a partial refundThe contractors he is speaking of ALL complained about him and his small crewThey were not showing up when they said they would throwing everyone else's schedule offHe did this during the reno last year and recently during the pool equipment room mold remediationEVERY SINGLE CONTRACTOR complained about himHe was unprofessional and flakyNow our new pool maintenance man is trying to redo what they did incorrectly and parts are missingParts WE paid forParts that SHOULD have been installed in order for all the equipment to workSo now we are waiting for parts that had to be ordered before we can use the pool fully AquaCare has been nothing but incompetent and unprofessionalEven their pool maintenance guy didn't clean the tiles correctly so many have to be retiled! Because of AquaCare our expensive renovation is nearly twice as expensive as originally quotedNot to mention the time it is eating upI have proof of every statement I've made hereI have all the receipts, emails and testimony from other contractors and vendorsI have photos of the damage THEY incurred on OUR personal propertyThey flooded our pool room once causing a mold issueThen we spend months dealing with all that and they go and flood it again! They didn't even have the courtesy to clean up after themselves or at the very least TELL me there's standing water in the room! We put up with all their excusesThe only reason we didn't fire them sooner is pure sympathyThe owner is elderly and very forgetful so we tried to make the best of it until he finished the jobHe was NEVER going to finish the jobHe overbooked himself and decided to renege on his commitment to us by taking on commercial jobsI guess no good deed goes unpunished I want a partial refund asap or I will have no choice but to litigateNow is that a "threatening" email? Of course notThat's just common senseIt is illegal to steal from someoneThey have stolen from usIt is illegal to put pool equipment in incorrectly causing a safety issueThey have installed the heater and pump and filter either incorrectly or partiallyThey did really shoddy work with the pipingJust a nightmareAs for leaving reviews on certain web sites, that is exactly what they're designed forSo that previous customers can warn potential customers about the troubles they face should they hire these buffoonsWe call them The Three Stooges and the name fitsMeanwhile we are out thousands of dollars and STILL have to pay someone else to do their job for themI'll be complaining to the Contractor's Board if I don't receive a partial refund by the end of this weekAgain, he's elderly and we feel sorry for him so we're giving him ONE MORE CHANCE to make it rightAfter that the gloves are offAnd that is not a threat, that is a promise.Sincerely, [redacted]
ID # [redacted] In Response to Customer Complaint, [redacted] On May 11th, we were hired by the customer’s husband to come out and do a full inspection on their existing equipmentWe gave him a full written report stating that the existing Mineral sanitizer is leaking and looked to be leaking for some time as it was very damp around that area, also there was leakage coming from the sand filter, and the heater was defective and needed to be replacedAt the time of the quote he decided that he wanted the Mineral system removed and replaced with an Electronic Water Purification system, and also install a new heater, and also replace all the sand in his filter and install a new O-ring to fix the leakageWe started this job on 5/26/and completed it on 6/29/Normally this kind of job would not take a month, but at the time they were also having their pool re-surfaced and had many contractors out there and they would call us and have to re-schedule the job many times as we had no access to get to the pool equipment areaAfter the job was completed they were very happy with our service and quality of work that they hired us to take on their weekly maintenance service of their pool During the time we were working for them from 5/26/through 7/8/they have had many contractors working for them and much confusion and continued delaying our schedule and having to work around their contractorsAlso during our time working for them there was no flooding at any timeThe first upset email I received from the customer’s wife was on June 29th, stating how upset she was that this final project we were doing was taking too long and we were not keeping up with the scheduleTo clarify this complaint, she emailed us (more of a very threating and slandering email) they were having their equipment room redone, and the contractor doing it was not ready for us to get in there and do our partWe explained to them before this project that its June the busiest time of the season for us and it would be best to wait till fallThey wanted it done now, and when the contractor started taking down the walls, that’s when they discovered the black mold from the area that we found the water leakage when we did our first inspection in May of 2015, and we removed the leaking equipment and fixed the leak from the filterWe have no idea how long those leaks were there before they hired usDuring this past year working for them at no time did we ever receive a call or email about flooding until weeks ago saying we did all this damage do to floods and that the mold was our faultWeeks before the slandering email we received an email on May 16, stating to us she is sorry that she has not gotten back to us to have us due service as they found mold and she did not want our technician to get sick and wanted to make sure things were cleaned up before we came backShe also stated in her email “Thanks again for your help, and patience.” We completed our job on July 8th, and at that time my technician asked if he would like us to do the regular pool service, and he said yes, but this would be the last call we doMy technician turned on all the equipment and everything was working perfect and there was no damage to anythingAll the equipment that they purchased was all brand new and everything was installedI must say after months for working with them we were quite surprised to hear all these accusations of damage, equipment they bought not being installed and blaming us for last season and this season for not using their pool just weeks agoAll the previous emails we have received in the past year were thanking us for being patient and working around the other contractors, as she would slander those contractors and tell us how upset she was with them and how incompetent they all wereLast summer we had all their equipment installed before they had the other contractors finish with the re-surface of their pool that they completed and ready for us to start our service on September 11th, (the end of the summer, but not due to any work that we preformed.) We have been in business for years and have never had a complaint against our company and we have many customers that have been with us years plus and would give us outstanding referencesWe find it odd that after all the work we have done we have been paid on time and never a complaint, in fact many Thank You emails, but then before the last bill went out is when we received very slandering, threating (towards the company and the owner personally) emailsBut we did finish and complete the job we were hired for and left the pool and equipment area in perfect condition In closing we have been wrongfully accused of many things and continue to get threats from this person telling us she is going to take our business down and personal threats to the owner of “taking his freedom away” and slandering us on our social media pages and making all these un true statements and name callingWe have all the documentation to back up everything that I have said in this letter, and we intend to collect the final amount of money owed to us from the completion of the job Sincerely, [redacted] Aqua Care Pool & Spa Service, Inc