Aqua Crystal Distributors

The customers carrier contracted us to use as their phone replacement provider. The customer did file her original request on 11-7-17. We processed payment for $175 and a replacement device was sent to her the same day. The device was shipped and per FedEx tracking the customer received the device...

on 11-9-17. The member called us the next day, 11-10-17 to advise that the phone was not functioning properly. We shipped another phone immediately to the customer for overnight service. The device arrived the next day, Saturday, 11-11-17. Customer called back on 11-18-17 to advise that the phone digitizer was not working. Because the phone was in the customer's possession for a week, we are required to request a pre-auth hold of $500 in order to send a phone out immediately or the customer could send the phone in for inspection to verify that there is no physical or liquid damage occurring to the device while in their possession. (None of the previous devices had been returned to us yet.) The member chose to send the device in for inspection. The member was sent a return label & returned the replacement phone for inspection. The phone arrived to our warehouse on 11-22-17 & went through the inspection process on  11-29-17. A final replacement phone was shipped on 11-30-17 & is in customer's possession. Per a conversation with this member today, the replacement phone is working fine. We apologize that it took this long for a working replacement device to be in the customer's hands. For the customer's inconvenience we have refunded $100 of the replacement cost. The member now has a working phone, a partial refund and our sincerest apologies for the delay.

I am rejecting this response because: Refer to my 11/7/17 email documentation and problems with the resolution. Since they did NOT come while we were on site we were forced to complete the water heater work OURSELVES and also finish the painting left undone. Revdex.com please address the contractor website issues regarding false Revdex.com rating which is false advertising. It's so sad that the Contractor State Licensing Board has also addressed violation issues with them as well. BUYER BEWARE.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:My main concern is your company being portrayed in a false manner and others being duped into buying something they were not informed correctly about.  I am also concerned that the additional 200 dollars was never "released" back to me when I returned the damaged phone.  Sketchy practices definitely need to be corrected here.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

"We received a final on 9/25/2017 and billed for $16996.00 There was numerous add-ons that the customer requested during the job and we complied either not charging her or just charging time and materials. During the period from billing to 10/15/2017, I placed a minimum of four calls to the customer...

to discover why the bill was not paid. On 10/15/2017, the customer paid $15000, leaving a balance due of $1699.00, once again I tried to call. I did receive a email, stating she had paid $15000.00, and has a punch list. I will attached all correspondence. The punch list was a minimum of 2 hours labor, such as this metal trim is brown not red, etc. I sent a worker over on Sunday, (her schedule), and he was prepared to paint the flashing the right color. With regards to the vent she was discussing, she had purchased the wrong vent and connected it. We have requested a day and time for her to be there so that the 2 hours of misc. work can be completed. We strongly feel that the delay of 20 days to pay a partial amount and notify us by email of a punch list, the $1699.00 that she has withheld for her paint punch list, her lack of response to our phone calls, and threat to hire another contractor to fix the paint is all wrong. The complete list should not exceed $130.00 in labor costs and as soon as we can have a date that she will allow us access, we will complete it. I would say that perhaps a withhold of $300 would be fair until we are allowed on site to complete the painting. I will forward all correspondence to your email Mr. [redacted]. Thank you for your consideration in this matter and assistance in resolving it

This complaint has been settled for two cans of paint and a $500.00 reduction in the total amount due.  Just to respond to this notice, We were onsite on 11/2, since Ms. [redacted] said should it rain, she would be available on the following weekend.  Rather than wait, we accomplished the work the day prior to the rain starting.  Thank you to the Revdex.com for negotiating this claim, you have been unbelievable helpful in this matter.